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Customer Reviews for Elkay Crosstown 32in. Undermount 1 Bowl 18 Gauge Stainless Steel Sink Only and No Accessories

Internet #206889273

Model #HDU32189F

Store SKU #1001784537

  • 31.5in. x 18.5in. x 9in. Minimum cabinet size 36in.
  • 18-Gauge stainless steel
  • Undermount design allows for easy kitchen clean up

Customer Reviews

  • 4.1
    out of 828 reviews
  • 70% recommend this product
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Showing 1-30 of 828 reviews
sink cracked, and warranty is worthless
Beautiful sink installed 5 years ago when we redid countertops. A thin crack began on side wall, expanding with continued use and started leaking. Reached out to Elkay for warranty and was told it was from an impact (based on photos of the expanded crack) and thus wasn't covered, in addition to not having the 5-year old receipt. This was a normal use sink without a known impact-- the crack occurred with normal use. beautiful sink. worthless warranty. keep your receipt.
by
    1 found this review helpful
    Scratch sink
    Worst sink I ever bought ,expensive and gets scratched with anything.
    by
    Response from Elkay Product ExpertMar 15, 2023
    Hi, we're sorry to hear that you have an issue with scratches causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel 31-1/2" x 18-1/2" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. Light scratches are normal for stainless steel sinks; over time they will blend into the uniform finish pattern. I have included the direct link to our online Help Center articles for Care and Cleaning and Crosstown Sink Refinishing below. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com as we would like to discuss the matter in more detail.

    https://helpcenter.elkay.com/s/article/Stainless-Steel-Sinks-Clean-Care
    https://helpcenter.elkay.com/s/article/Elkay-Crosstown-Sink-Refinishing-Instructions elkay
      1 found this review helpful
      Beautiful and neat!...
      Beautiful and neat!
      by
      • Verified Purchase
      Sink does not drain well
      I had this sink installed with a new countertop in my kitchen, I like the size and depth, if only the sink with drain ! Water and food particles get left behind because of poor pitch of the drain hole. Home depot chose this sink for me as part of my countertop install project and if I had only know this would be a problem, I would not have chosen this sink. I even had the countertop company come and look at the leveling to make sure it that wasn't the problem, which it wasn't.
      by
      Response from Elkay Product ExpertAug 19, 2022
      Hi, we're sorry to hear that you're having a drainage issue that caused you to not have a great experience with our Elkay HDU24189F Crosstown Stainless Steel 24" x 18-1/4" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. This sink is certified to ASME A112.19.3/CSA B45.4 which does include requirements around drainage, so there should not be a drainage problem. There could be some kind of food or cleaning residue left on the sink that is not being removed with just wiping out the sink. I've included a link to our online Help Center for our stainless steel care and cleaning guide which should help remove any residues and stop the pooling. Please contact our Customer Care department by phone at 800-476-4106 to discuss the matter in more detail. You can also email us at CustCare@Elkay.com and we will get back to you promptly. It is our priority to ensure customer satisfaction.

      https://helpcenter.elkay.com/s/article/Stainless-Steel-Sinks-Clean-Care elkay
        1 found this review helpful
        Great all-around sink!
        Sure, it may not be "up to today's modern design" but this is a very good value for the average person and you get more than what you pay for with its polished edges and crisp lines. It looks and feels a bit deeper than the average 8" sink. Comes with all the hardware you need other than your choice of plumbers putty or silicone for the drain and perimeter sealing. Direct drop-in for all your standard size cabinets/countertops. The steel is thick enough to resist most dents, yet thin enough to drill through to add for a sprayer, filter, or soap dispenser as I have here. Instructions are very detailed and thorough. Right out of the box it looks stunning so if you took care of it, it may look top-notch for a while!
        by
        • Recommended
        A cotton ball would scratch this sink
        I purchased this sink in July and within a week it had cloudy stains and scratches all over it. Since the first scratch, I am VERY careful with the sink and even tell guests to be gentle or leave their plates on the counter. I clean it with barkeepers friend and I’ve even refinished it (using the directions on their website) but there is no way to keep this sink looking decent. I’ve given up. I reached out to the manufacturer and all they offered was a grid for the bottom of the sink (which does nothing for the damage that is already done.) DO NOT buy this sink, especially if you are bothered by stains and scratches. It doesn’t matter how careful you are, normal daily use (I am a single person with no kids) will look like you’ve been throwing shards of metal and glass in the basin.
        by
        Response from Elkay Product ExpertDec 3, 2021
        Hi Cole, we're sorry to hear that you're having a scratching issue causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Kitchen Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. We understand that you have tried our available articles on our online Help Center for stainless steel care and cleaning and how to refinish a Crosstown sink to remove scratches. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail as there maybe additional solutions.

        https://helpcenter.elkay.com/hc/en-us/articles/360004330093-Stainless-Steel-Sinks-Clean-Care-
        https://helpcenter.elkay.com/hc/en-us/articles/360003883153-Elkay-Crosstown-Sink-Refinishing-Instruction elkay
          10 found this review helpful
          Elkay 20 Gauge Stainless Steel Sink
          This Elkay Parkway 20 gauge stainless steel 33x22 double bowl Drop in kitchen sink is a beautiful self rimming kitchen sink. This kitchen sink is heavy duty and very well made. The Stainless steel makes this kitchen sink very easy to take care. This kitchen sink will make any kitchen look modern. Comes with great installation instructions to make it easy to install.
          by
          • Recommended
          Great double sink
          Great stainless steel 33 in.³ double ball drop in sink. The sink comes with all the hardware needed to install. The sink also has three holes so may not accommodate any sort of soap dispenser you’re looking for unless you are comfortable with that soap dispenser being underneath or next to the sink itself. The sink does not come with the drain so you will need to buy that. Overall great item for the price. Great for a rental unit.
          by
          • Recommended
          Durable sink
          The drawback was that we had to purchase the drains, and faucet separately. However, this did give us the option of choosing our own accessories. We had a professional put the sink in and instillation went smoothly. He needed to cut the counter top about ¼ “wider to accommodate the sized of the new sink. Since, stainless steel tends to scratch, we purchased a sink bowl rack to prevent damage to the bottom when putting metal objects in the sink. The deep bowls make cleaning items easier and I prefer having two bowls rather than one. Overall, I do like this sink and was a nice upgrade from our old porcelain one.
          by
          • Recommended
          DO NOT BUY THIS - Rusty within days
          1 week of use RUSTY spots. Leave a pot in the sink for the next day you will have a stain in your sink. Reusable straw also left a mark, travel coffee cup, sponge holder. You can't leave anything metal in it for overnight. Really bad quality.
          by
          Response from Elkay Product ExpertSep 25, 2021
          Hi Allie, we're sorry to hear that had a rust issues causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Sink. Thank you for letting us know about your experience. Sometimes this can just be surface rust from high iron in the water. We have articles on our online Help Center for Stainless Steel Sink Care and Cleaning and Removing Rust From Stainless Steel Sinks. I have included the links to those articles below. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail.

          https://helpcenter.elkay.com/hc/en-us/articles/360004330093-Stainless-Steel-Sinks-Clean-Care-
          https://helpcenter.elkay.com/hc/en-us/articles/360055620214-Removing-Rust-From-Stainless-Steel-Sinks elkay
            6 found this review helpful
            33" Elkay Double Sink
            The Elkay Parkway 33" Double Drop In Sink is an easy upgrade. The sink is made of 20 gauge steel and has a brushed finish. The offset drain holes, straight walls and rounded corners mean more space on the sink floor and easier cleaning. This sink can accept either a 3 hole faucet or a one hole faucet with cover plate. This is a large sink and a minimum 36" cabinet is required. This is a pretty nice sink for a very reasonable price.
            by
            • Recommended
            Deep Double Bowl Sink
            Today my new Elkay Double Bowl Sink and new faucet was installed and I absolutely love it! The sinks are so much deeper than the previous sink! The stainless steel material looks absolutely amazing! The pipe connections for the sink needed to be adjusted due to the new sink depth. I do recommend that the faucet be connected to the sink before installation as it cuts down on the difficulty of installation. I love this sink and recommend it.
            by
            • Recommended
            Pleasantly surprised with this SS Double Bowl sink. Drop in installation.....pretty easy. Offset...
            Pleasantly surprised with this SS Double Bowl sink. Drop in installation.....pretty easy. Offset drains. Being a 20 gauge weight, it isn't the heaviest nor sturdiest available but with normal everyday usage, it's a good choice for us budget conscience doitourselfers. We need to upgrade a sink//faucet set in rental unit and this works very well. Stylish, simple and clean. Very usable!
            by
            • Recommended
            Elkay Parkway 20-Gauge Stainless Steel 33 in. Double Bowl Drop-In Kitchen Sink This sink looks gr...
            Elkay Parkway 20-Gauge Stainless Steel 33 in. Double Bowl Drop-In Kitchen Sink This sink looks great in my newly remodeled apartment kitchen. Attractive, reasonably priced, and is made in the USA of 20 gauges stainless steel, and it is just what I wanted for apartment redo. Heavy duty and deep tenant love it. I replaced a 6 inch stainless steel sink that was more than 30 years old. I wanted an 8 inch sink so I purchased this almost 9 inch deep. I do like the deep basins and is very easy to install.
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            • Recommended
            2 found this review helpful
            Basic sink quality....... pretty thin....but nice sink....great if you want a dual double bowl that is reasonably deep. Came well packaged and in perfect condition. Drop in bowl...so you can replace this quicly and easily. 3 holes for the faucet installation, bummer...because I think 1 hold is better, but that is a personal choice. Good basic sink....
            by
            • Recommended
            This stainless sink is designed to drop into the counter top and has three holes for the faucet a...
            This stainless sink is designed to drop into the counter top and has three holes for the faucet and valves. Single hole version is also available. It is mounted using standard clips which re inserted into a U-channel around the perimeter of the sink. Sound proofing is minimal, just a few small pads on 6 of the 8 surfaces, other models feature continuous spray-on coating. The 20-gauge stainless is fairly thin and deforms easily. The bowls are 8 1/2" deep and feature a large radius between walls and bottom, the flat area inside each bowl is only 10"x12". The large radius limits the amount of space, but makes it easy to clean. It does not include an installation template. The same company offers a different line, which does not have the aforementioned limitations Still, this is an economic solution for your kitchen,
            by
            • Recommended
            11 found this review helpful
            The Elkay Parkway 20-Gauge Stainless Steel Sink was the perfect choice to replace my old tired po...
            The Elkay Parkway 20-Gauge Stainless Steel Sink was the perfect choice to replace my old tired porcelain sink, I also chose an Elkay faucet to compliment the beautiful stainless steel sink. The sink has a beautiful stainless steel luster, it just looks great, and the 9 inch deep sinks are all I will ever need. The sinks have a insulation pad on several sides which help keep the noise down when you bang a pan on it. Installation was fairly easy, after the the old sink was out the new one went right in. I did replace a few items like the shut off valves and I had to get 2 new 31/2" sink drops that go in the sink drain holes. After setting the sink in the hole, the preinstalled rail around the under side of the sink made it easy to attach the clips to hold it in place. Then hooked the plumbing back up and presto a new beautiful sink in a couple of hours I could not be more pleased
            by
            • Recommended
            9 found this review helpful
            This Review Is For Elkay Parkway 20-Gauge Stainless Steel 33 IN. Double Bowl Drop-In Kitchen Sink...
            This Review Is For Elkay Parkway 20-Gauge Stainless Steel 33 IN. Double Bowl Drop-In Kitchen Sink we have owned this Sink by Elkay for 4 Days, as always with Elkay it came packaged professionally, and packaging that protects the Sink. And as always with all of my Reviews that I write I don't sugarcoat my Reviews for the sake of a Review, they are sincere, honest, and truthful, so that any potential customer has honest facts, to make an inform decision as to whether to buy this Elkay Parkway Sink or not. We absolutely recommend the Elkay Brand, we have Elkay in our Home, and have never once had any issues at all, nothing but great quality, and good looking performing Faucets, and Sinks. As always with all Elkay Products it came packaged very well with no problems at all. This Elkay Sink is going to be installed in our Kitchen, when we finish doing remodeling. We have had Stainless Steel Sinks by Elkay in the past and know that they are high quality products. This Elkay Parkway Sink has a sound Deadening coating for noise suppression. It is made of 20 Gauge Stainless Steel for it's durability and for lasting use for years and years. It has a beautiful satin finish which will retain it's beauty for years to come, that is great to know. It is a very high quality nice design sink. Installation is made easy by the fact that it uses a U-Channel on the underside edges of the sink. The two sides of the sink are a 50/50 split. They are 8.85 IN. Deep to accommodate your largest pans and also kitchen accessories. The interior of each side is 14 IN. Wide and 15.75 Front to Back. Total width of the sink from left to right is 33 IN. Total Depth of the sink from Front to Back is 22 IN. The cut out size is 32.375 IN. Wide and 21.375 IN. Deep. Mounting Type is Drop In, it has 3 holes for your faucet and depending if you use a single hole faucet you can use one of the other holes for a soap dispenser, or a faucet sprayer and all of these items are not included. The drain location is in the center of each bowl. This is compatible with or without a garage disposal. This product has ASME and CSA Certifications this is returnable in 90 Days and has a 1 YEAR LIMITED MFG WARRANTY. We highly recommend this Elkay Brand to anyone looking to remodel their kitchen, to give it a fresh updated look. Elkay Sinks are very high quality products made in the good old USA and made to last and give you many years of use and durability, which you want in a Brand.
            by
            • Recommended
            58 found this review helpful
            The Elkay Parkway Stainless Steel 3 hole sink, arrived. It is a perfect 33 inch, Double Bowl Dro...
            The Elkay Parkway Stainless Steel 3 hole sink, arrived. It is a perfect 33 inch, Double Bowl Drop In Kitchen sink. The 20 Gauge stainless steel is the perfect sink for my kitchen. Elkay is the number one selling kitchen sink and it is true Quality. They offer other items that will compliment any room including laundry, with preparation, bar and bath. The drop in is a perfect addition to the kitchen in my case. Quality with Elkay and no disappointments.
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            • Recommended
            THE ELKAY PARKWAY 20-GAUGE STAINLESS STEEL 33 IN. DOUBLE BOWL DROP-IN KITCHEN SINK, SILVER This i...
            THE ELKAY PARKWAY 20-GAUGE STAINLESS STEEL 33 IN. DOUBLE BOWL DROP-IN KITCHEN SINK, SILVER This is a nice sink that i am going to install in one of my apartments just waiting on the faucet that i ordered that should be coming in a few days, I really like Elkay sinks i have used them in the past and they are long lasting and easy to install, Elkay sinks have a great finish and they have sound pads on the bottom side.
            by
            • Recommended
            I have to say this was less than I expected! It's stainless steel however it's not a heavy gauge ...
            I have to say this was less than I expected! It's stainless steel however it's not a heavy gauge ! I WAS going to use it to replace my porcelain double sink but i will not be using this one to do so. It's very light weight if that appeals to you that's a plus! However for me that's not I prefer a heavier gauge of steel !. The drains are bigger in circumference compared to an average kitchen sink and they're not centered! However that may be just what some people are looking for ? If it's a new plumbing install good but it won't work with my existing plumbing and I don't want the added expense! Perhaps this is the NEW thing for sinks light weight and LARGE drains that are not in center of each bowl? I can't give it a high rating as it is not as it's description depicted ! If you're doing a new kitchen or new plumbing this will work I don't recommend as a replacement sink unless you're doing new plumbing! NOTE: The first image is of my sink drain to show you how it compares in size to the stainless one
            by
            Response from Elkay Product ExpertJul 15, 2021
            Hi JJ, we're sorry to hear that you didn't prefer the 20 gauge stainless steel causing you to not have a great experience with our Elkay HDDB332293PW Parkway Stainless Steel 3-Hole Double Bowl Drop-in Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail. elkay
            1 found this review helpful
            TRAST QUALITY
            PLEASE STAY AWAY Don’t waits your money and ruin you kitchen, scratch very easy,
            by
            Response from Elkay Product ExpertJun 8, 2021
            Hi Silje, we're sorry to hear that you've had a scratching issue causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Sink. Thank you for letting us know about your experience. We have an article for repairing the finish on Crosstown sinks to remove scratches. I have included the link to that article below. We recommend using a bottom grid, like our Elkay HDBG2915 Stainless Steel Bottom Grid, to prevent scratching. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail.

            https://helpcenter.elkay.com/hc/en-us/articles/360003883153-Elkay-Crosstown-Sink-Refinishing-Instruction elkay
              7 found this review helpful
              These sinks are defective, do not purchase!
              I installed this sink about four years ago and now totally regret it. The sales associate at the time was praising the practicality and value of these sinks. Although I was satisfied with the function for the most part, that all changed when it cracked. I was thawing out some frozen meat and apparently the temperature change caused it to crack. Unknowingly, I had filled the sink with water afterwards and walked away for a few hours. When I came back, there was water all over my hardwood floors in front of the sink (which has caused the wood to buckle). Looking under the sink, I saw that a 12” long crack had formed in the sink. To replace it, will entail removing the countertop, since it is an undermount sink. Elkay will replace the sink at no cost, but will not compensate for the damages incurred, which will probably cost a couple of thousand dollars. DON’T WASTE YOUR MONEY ON THESE SINKS !!!
              by
              Response from Elkay Product ExpertMay 7, 2021
              Hi, we're sorry to hear that you're having a cracking issue that is causing you to not have a great experience with our Elkay ELGRU13322BK0 Quartz Classic Single Bowl Undermount Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail. elkay
                22 found this review helpful
                Gorgeous jaw dropping sink
                I love this sink. I kept going back and forth between two sinks and I couldnt risk it and I went with this one and I am glad I did. This is a durable heat resistant sink. It is well made, it was delivered with no issues and the quality is top notch. The sink is huge. I am able to wash and rinse with no problems. My pots and pans all fit with no issues. I love that there is no divider. The edges of the sinks are a little bit tilted in order to prevent the water from accumulating there. It is stain friendly. I dont have to wash it like I did with my previous white sink. I just rinse it and that is it. I love the statement it makes and I would definitely buy it again.
                by
                  • Recommended
                  2 found this review helpful
                  The only issue I have on this sink is that it really scratches easily in daily use. Two adults in...
                  The only issue I have on this sink is that it really scratches easily in daily use. Two adults in the home. Install and other things were good and the drain is fine. But man does it scratch easy. Overall I can't recommend this. In the last 5 years we are done 5 different kitchen remodels on various properties. This brand of sink scratched the easiest.
                  by
                    7 found this review helpful
                    Sink Cracked Open
                    We installed our sink when we remodeled exactly 4 years ago. It has worked well for use for the most part until now. While washing dishes using hot water, the sink completely split open. We were not doing anything out of the ordinary, so it was very surprising and unexpected.
                    by
                    Response from Elkay Product ExpertDec 16, 2020
                    Hello Jenna, We are sorry to hear about your experience. Customer satisfaction and product quality are our top priorities. Please contact our friendly Customer Care department for further assistance. They can be reached at Phone: 800-476-4106 or Email: productsolutions@elkay.com. Thank you for your feedback. elkay
                      19 found this review helpful
                      Do you self a favor buy a better quality stainless sink
                      As other reviewers noted the Crosstown Elkay sink is poor quality stainless. Easily scratches (doesn’t include a rack). Also water stains are clearly visible. The Crosstown line doesn’t utilize the Elkay repair kits for stainless polishing and repair. They recommend sandpaper and wet sanding with the grain! Check out other stainless models that are condusive to the Elkay repair kit for stainless care or look at another company. Home Depot needs to pull this line from their inventory ASAP. Im sorry i didnt check reviews
                      by
                      Response from Elkay Product ExpertSep 30, 2020
                      Hello, We are sorry to hear about your experience. Customer satisfaction and product quality are our top priorities. Please contact our friendly Customer Care department if you need anything further. They can be reached at Phone: 800-476-4106 or Email: CustCare@Elkay.com. Thank you for your feedback.
                        • Recommended
                        7 found this review helpful
                        So far so good. I LOVE my giant monster sink! We are still finishing up the kitchen but the sin...
                        So far so good. I LOVE my giant monster sink! We are still finishing up the kitchen but the sink is functional and cleans easily. I love the color, the size, the ease of cleaning and the look. People have made positive comments on my pictures. I cant wait for the pandemic to ease so I can have a party again!
                        by
                        Response from Elkay Product ExpertAug 14, 2020
                        Thank you for your wonderful review, GroovyGirl! We are so happy to hear how much you love your new Elkay Quartz Classic kitchen sink. The pop of color and easy to clean surface are two of our favorite things about this sink as well. It is sure to be an eye-catching piece at all your future parties. Enjoy your Elkay!
                          • Recommended
                          5 found this review helpful
                          bought the kitchen sink 2018
                          The sink cracked under stresss. I cant find my receipt so i can request a replacement. Now i have a caulk sink till im able to replace the defective product
                          by
                          Response from Elkay Product ExpertJul 27, 2020
                          Hello, We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Elkay places the utmost importance on the customer experience. We'd love the opportunity to try and make it right. Please reach out to friendly customer care team at 800.223.5529 or Consumer@Elkay.com. The team is anticipating your call and ready to assist with what you need. We look forward to hearing from you!
                            • Recommended
                            12 found this review helpful
                            Disappointing
                            It is disappointing that the sink is beautiful but it’s not durable and scratches way too easily. I had no choice and was stuck keeping it because the contractor couldn’t come another day to install another sink for me. And I don’t cook a lot which means less dishes to clean and I notice it scratches way too easily regardless even with little use . I had my kitchen remodeled and it’s a shame that I have a new sink that Can’t look as beautiful as it should because of the scratches. A sink should be made durable and scratch resistant but this one is too delicate . I wish there was a way to remove the scratches. I guarantee you I am not the only customer with this issue so that being said the manufacture should include some kind of polisher kit to remove the scratches. It’s not worth the money if the quality of it is not there due to the sink looking all scratched up immediately.. I’m definitely not a happy customer. Plus it’s stains so easily with watermarks and I have to dry the sink with a microfiber towel every time I get the sink wet.
                            by
                            Response from Elkay Product ExpertMay 12, 2020
                            Hello Jenpoptart, we are extremely sorry to hear about this and even more sorry to disappoint a customer. Customer satisfaction and product quality are our top priority and we'd love to help you resolve this issue. We invite you to contact our Customer Care department to discuss this issue further. They can be reached at Phone: 800-476-4106 or Email: CustCare@Elkay.com. Thank you for your feedback.
                              8 found this review helpful
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