Hi Cole, we're sorry to hear that you're having a scratching issue causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Kitchen Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. We understand that you have tried our available articles on our online Help Center for stainless steel care and cleaning and how to refinish a Crosstown sink to remove scratches. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail as there maybe additional solutions.
https://helpcenter.elkay.com/hc/en-us/articles/360004330093-Stainless-Steel-Sinks-Clean-Care-
https://helpcenter.elkay.com/hc/en-us/articles/360003883153-Elkay-Crosstown-Sink-Refinishing-Instruction