Hi Chris,
We apologize for the inconvenience you're experiencing with your unit. It appears that we are currently unable to find your service request in our database. Rest assured, we are committed to helping you promptly with both parts and service. For replacement parts, we guarantee shipment within 48 hours to your location. When it comes to service, we can help you connect with a certified technician in your local area. Please don't hesitate to contact us at info@forno.ca, and we will swiftly provide you with the assistance you need.