Suzi, Thank you for your thoughts. I am sorry that this product did not meet your expectations and apologize for any inconvenience that this may have caused. As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. If at any time you would like to switch your product out, please reach out to our customer care team. They are available Monday – Friday 8:00 a.m. to 5:00 p.m. EST. and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team