Customer Reviews for GE 21.9 cu. ft. Top Freezer Refrigerator in Stainless Steel, ENERGY STAR

Hello - Thank you kindly for taking a moment to connect and share your review. We are sorry to hear about the ice not tasting as expected. That is not something we want for anyone. For the best assistance, we recommend checking to make sure that any open food containers or spilled foods in the refrigerator or freezer are cleaned up. This can lead to the older ice absorbing food odor and impacting the taste. If you still are noticing issues after checking this, we recommend having a follow-up visit from our technicians. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm). Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances

Hi there - thanks for taking the time to share your experience. Our apologies to hear of the issues you had during installation, as we can certainly understand how disappointing that is. To best address your concern, please contact our HD.com customer service department at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST or call your local store. They can either address your concern or transfer you to your local store for further assistance. Kind regards. Lauren@GEAppliances

Hello- We appreciate your review and understand how upsetting it can be when a new appliance doesn't meet your expectations. We want to help! The icemaker will produce approximately 70-100 cubes in a 24-hour period, depending on the freezer compartment temperature, room temperature, number of door openings and other use conditioner. Tip: Low food load in the freezer can affect the production of ice. More food in the freezer allows temperatures to remain more stable. If you have questions, please let us know. We are happy to help! Joyce@GEAppliances

Hi there, Thank you for taking the time to leave a review on your GE Appliances top-freezer refrigerator. We are sorry to hear that you are not satisfied with the shelf configuration, as well as the temperature control settings. If foods such as fruits and vegetables are freezing in the fresh food section of the refrigerator, this can be caused by several things. Here are some tips to help with the issue: First, check the controls. They should be set at "C" and "5" or "5" and "5". For models with a temperature control dial marked as Cold to Coldest, set the dial to the mid point between the words Cold and Coldest. The proper fresh food section temperature range is between 37 and 42 degrees Fahrenheit. The freezer should be between 0 and 7 degrees Fahrenheit. Since the cold air coming into the fresh food section originates in the freezer above, the rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf. If food is freezing in the produce (fruits and vegetables) pans or the meat/deli pan, it may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch. We hope in time you will enjoy the convenience, storage space, and performance this refrigerator provides. Thank you for your review, and for choosing GE Appliances for your home. Have a great day! -Devin@GEA

Greetings! Thank you for your feedback. We are so sorry to hear that this refrigerator has not lived up to your expectations due to the internal design and cooling capabilities. Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your appliance. We do however encourage you to schedule a service appointment with one of our certified technicians to get this cooling issue resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will get this cooling issue resolved as quickly as possible! - Adrian@GEA

Greetings! Thank you for your review. We are so sorry that you were disappointed with this appliance due to the lack of a freezer light. This refrigerator model was designed without a light in the freezer. We will be sure to share these comments with our product design teams, so they can make the necessary improvements. We are honored to have you as a part of the GE Appliances family, and we hope you enjoy your new refrigerator for many years to come! - Adrian@GEA

Hi there, Thank you for taking the time to leave a review on your GE Appliances top-freezer refrigerator. We are sorry to hear that you are unpleased with the height of the refrigerator. This model is one that is ADA Compliant, and is designed to be accessible for Consumers with disabilities or lack of mobility. We appreciate you choosing GE Appliances for your home. Please don't hesitate to reach out if you should ever have any questions or concerns. Thank you for your review! -Devin@GEA

Hi there - thanks for reaching out about your refrigerator. Our apologies that your ice maker isn’t producing as much ice as you’d like and we can certainly understand why you’d like some clarification on that. The ice maker will produce approximately 70-100 cubes in a 24-hour period, depending on the freezer compartment temperature, room temperature, number of door openings and other use conditions. If your icemaker is producing ice too slowly, the problem is likely caused by one of the following: Clogged Filter, Freezer Temperature Too Warm, Low Food Load, or Restriction in Water Line. For troubleshooting help with these issues, search for the article titled “Refrigerator - Slow Ice Production” on our GE Appliances website in the Support section. If these tips don’t help, service may be needed. You can schedule online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this is helpful and reach out anytime if there is anything else we can assist with. Stay cool! Lauren@GEA

Hey there - Thanks for letting us know about the smell in your refrigerator. We understand this must be concerning. When a refrigerator or freezer is new, there is often a plastic odor because most of the components inside are made of plastic. This odor will dissipate with time. Odors can be difficult to get rid of because the refrigerator or freezer is an enclosed area. Reach out to us directly if you need additional clarification on this. Thank you for choosing GE Appliances for your home. -Kacie@GEA

Greetings - We really appreciate the honest feedback and review. This is super helpful for us, as it can lead us to making better choices when it comes to design. We do want to apologize about this model not offering you the storage needed. That can definitely be troublesome to deal with, we know that storage space is extremely important for refrigerators. We're taking this feedback and forwarding it over to our product team for sure. Thank you again. Stay safe. Jonathon@GEA

Hello, We’re sorry to hear that you’ve been disappointed with the run time and the noise level of your new refrigerator. We know a loud appliance can be frustrating, especially one as prominent as a refrigerator. We do recommend taking a look at the articles below for more information on refrigerator run time as well as normal and abnormal noises that you may hear your new fridge make. Run time: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16932 Normal noises: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 Abnormal noises: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473 If the noise you are hearing falls under abnormal noises, or if it’s not listed at all, we would recommend taking advantage of your warranty and having the issue diagnosed by one of our technicians. You can schedule an appointment by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@GEA

Hello - We appreciate you choosing GE Appliances and taking the time to write a review. However, we're sorry to hear that your fridge is loud and making a squeaking noise. If you are worried about your unit's sound, please visit our GE Appliances website and search: REFRIGERATOR - UNUSUAL NOISE to determine if it is a normal sound or an unusual sound. Also, for refrigerators to maintain the proper temperature, the compressor will run much of the time. This makes them more energy efficient because the greatest amount of energy is used when the compressor cycles on as opposed to when the compressor is actually running. Factors such as the amount of food, blocked air vents, and frequency of door openings contribute to run time. We want you to have the best ownership experience and hope this helps! Take care, Shayla@GEA

The Slate finish is really beautiful! We're sure it looks fantastic in your home. If you would ever like to talk to us about its features, we are here to help. Thanks for being a part of the GE Appliances Family! -Chris@GEA

Hi there, we're pleased to know your refrigerator is working so well, but sorry that your doors aren't matching your handles. We're sure this is frustrating for you. If there's anything we can do for you to further help, please message us on social media with your model number and more details. We're wishing you the best and we appreciate you bringing this to our attention. Guy@GEA