Customer Reviews for GE Profile 27 in. Smart Single Electric Wall Oven with Convection and Self Clean in Stainless Steel

Hello - Thank you so much for taking a moment to share your feedback. We're really sorry to see that this model has disappointed you. We strive to make the best quality appliances out there and we are constantly working towards that goal. We're going to be taking your feedback and sharing it with our product team. This way we can work towards improvements with future models. Let us know if you have any questions, we are always happy to help. - Jonathon@GEA

Hello there. This is such great news. We appreciate you for thinking of GEA when it comes to your kitchen's upgrades. The convection feature is one of our most favorable features as well so you can achieve delicious results from a third heating element and fan combination everytime. Thank you so much for providing us with a review on your oven. Happy cooking to you! -Haley@GEA

Thanks for reviewing your oven. We're happy to hear that you like the appearance, but understand that are aspects of it that you're not satisfied with. We apologize for any inconvenience, and we will use your feedback to improve. The cookware or food in the oven will cause the oven to take longer to preheat. For a better experience, remove some items to reduce the preheat time. We hope this helps, and if we can help in the future, please let us know. We are more than happy to. All the best, Kianna@GEA

Hello, Thanks so much for your purchase, we're so sorry you've had this experience. We see that you currently have an active case, and we will share your additional comments with your case manager. We appreciate your patience in waiting to hear from us. Please reach out with any additional questions or concerns. Kacie@GEA

Hi there, thank you for reaching out to us. We're so sorry that you had to wait an additional two weeks to have parts installed after your new oven didn't work. This would be so disappointing and it's definitely not what we want for you. With that said, we're glad to know you love the appearance and we want you to know we're confident our technician was able to take care of you. All the best. Guy@GEA

Hello - Thanks for posting a review on your wall oven. We can certainly understand how excited you must be to access some of these great new features, and we're glad to help you get connected. Our Connected Home Support Team specialists are always happy to lend their expertise. You can reach them at 1-800-220-6899, Monday through Friday 9 a.m. – 11 p.m. ET, Saturday - Sunday 9 a.m. – 3 p.m. ET, or email connected@help.geappliances.com. Your new oven has a different cooking system from your old oven and therefore may cook differently than your old model. Check out the following link for a few tips and tricks on preheat: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16540&_ga=2.56200427.1303299349.1649078747-720515421.1648128038 If the above troubleshooting doesn't resolve the issue, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm We hope that this helps. Please let us know if questions or concerns come up. Thanks again! -Mikayla@GEA