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Customer Reviews for Glacier Bay Modern Single-Handle 1-Spray Tub and Shower Faucet 1.8 GPM in Chrome (Valve Included)

Internet #305943802

Model #HD873X-6201

Store SKU #1001240663

  • Integral stop valve allows service without turning off water main
  • Includes drip-free ceramic disc cartridge
  • Backed by Glacier Bay Limited Lifetime Warranty

Customer Reviews

  • 3.9
    out of 243 reviews
  • 53% recommend this product
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Showing 1-30 of 243 reviews
LSM Bath 2023
Gorgeous! Shower head is bigger than expected but looks great.
by
  • Verified Purchase
  • Recommended
If you have very busy house DO NOT BUY
I loved the style and decided to purchase but boy did I regret my decision within a couple of weeks.
by
Response from Pegasus FaucetMay 21, 2021
Hello CT. We appreciate the feedback you provided to us and apologize for any issues you may be having with your Modern Tub and Shower unit. We strive for high customer review ratings and since you gave the product a one-star rating, we wanted to let you know that this comes with a Limited Lifetime Warranty and the Home Depot Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-855-434-5224 Monday thru Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST.
    4 found this review helpful
    Nice
    I really love this item didn't have no problems at all
    by
      • Recommended
      I am in love with this. The shower feels...
      I am in love with this. The shower feels so good and the head is adjustable. Not hard to install.
      by
      • Verified Purchase
      2 found this review helpful
      Looks good and works fine...
      Looks good and works fine
      by
      • Verified Purchase
      1 found this review helpful
      I didn’t need the tub spout but the price and...
      I didn’t need the tub spout but the price and contemporary look was well worth it !
      by
      • Verified Purchase
      2 found this review helpful
      It's a beautiful addition to my bathroom and so soothing
      It's a beautiful addition to my bathroom and so soothing
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Inferior Quality: Lightweight materials. Pitted chromed surfaces. Extra glue oozed...
      Inferior Quality: Lightweight materials. Pitted chromed surfaces. Extra glue oozed onto metal/stuck to packaging material. Took 1 hr to remove w/multiple cleaning products. Towel rings misshapen/cannot be bent to shape. Dislike the boxy unattractive style of tub filler.
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      Response from Pegasus FaucetApr 20, 2020
      We appreciate the feedback you provided and apologize for the issues you are having with your Modern Tub/Shower unit. Rest assured, our products are tested to the highest quality standards for both durability and function, so there should not be any issues, even with regular everyday use. However, if there is ever an issue with this unit, it comes with a Limited Lifetime Warranty, so we urge customers to contact our Customer Service Call Center so that they can troubleshoot as well as provide any parts that might be needed, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST.
      • Verified Purchase
      1 found this review helpful
      Valve busted and flooded my ceiling
      I bought this product for my guest bathroom for my recent home renovation. Needless to say, after the certified plumber came I got to the house and the valve for the tub had completely busted off the wall. Water had been filling the wall and leaked through the ceiling to the bottom floor. I know it was not the plumber because there were not drill holes, nails, or anything that he might have done to make this happen. Terribly manufactured product and cost me over $500 in repairs for the sheetrock, plumbing, and replacement tile. Pictures of the damage are below.
      by
        2 found this review helpful
        I really enjoy my new shower/tub fixtures. They give the bathroom a modern upgrade. The waterfall...
        I really enjoy my new shower/tub fixtures. They give the bathroom a modern upgrade. The waterfall is wonderful.
        by
          • Recommended
          I really like the look and the price, but cannot recommend so far. After installing the mixing va...
          I really like the look and the price, but cannot recommend so far. After installing the mixing valve, and turning the house water back on, the little stop valves on either side of the main valve leaked. I noticed that they stopped leaking if turned all the way on, or all the way off. So I figured this must be the design and went on with my remodel. I'm glad that it took me a couple weeks to get around to putting up my cement board because it started leaking in the same place yesterday. This second leak started after I shut off the house water to work on a different part of the house (maybe the loss of pressure caused it to leak?). Only now the little stops leaked in any position, full off or full on or part way in between. After I turned the house water back on, it seems to be back to the earlier form of leaking if not fully off or on. So now I don't feel confident to have it behind a finished/tiled wall. I called Home Depot customer service and the rep was nice but unable to connect me to their tech support due to heavy call volumes. He provided me a case # and the direct phone to tech support so I could call back later. Ugh. Not sure how this will be resolved considering that my valve unit is already soldered in and I don't want to replace it. Even if they send me another for free it's quite a bit of work to swap out. Giving two stars only because I like the look and they claim a good warranty. I'm putting that warranty to the test now and it's not clear how they will come through. I'll try to update my review afterward.
          by
          Response from THD Customer ServiceJan 29, 2018
          Dear Valued Home Depot Customer, Our goal is to provide you with a quality product that delivers both exceptional performance and value so we apologize for the problems you had with your Modern Tub/Shower unit and were unable to reach Tech Support for assistance. If you are having issues with a Glacier Bay product, there are two options you can choose from to get help. You can call the Home Depot Proprietary Brands Call Center at 1-877-527-0313 or you can contact the manufacturer’s Warranty Call Center at 1-877-580-5682 and they can assist you with both trouble shooting issues as well as get you any parts you might need, free of charge, under the Warranty. Both Call Centers can be reached Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
          • Verified Purchase
          10 found this review helpful
          by
          • Verified Purchase
          Cheaply made valve
          Pay more for a better valve setup and a tub faucet setup
          by
          Response from Glacier Bay FaucetApr 12, 2024
          Hello Home Depot Customer. Glacier Bay faucets are tested under strict Home Depot standards and guidelines so there should not be any issues, even with everyday use. However, if you ever have an issue with this Modern Tub and Shower faucet, simply give the Home Depot Customer Service Department a call at 1-855-434-5224 and they would be happy to assist you under the faucet's Limited Lifetime Warranty. They can be reached Monday through Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST. GlacierBayLota
            by
            • Verified Purchase
            by
            • Verified Purchase
            Energy saver had to be adjusted not enough hot water flow
            by
            • Verified Purchase
            by
            • Verified Purchase
            by
            • Verified Purchase
            by
            • Verified Purchase
            by
            • Verified Purchase
            by
            • Verified Purchase
            It’s easy to put together and nice looking
            by
            • Verified Purchase
            I love it and the price was great
            by
            • Verified Purchase
            by
            • Verified Purchase
            Plumber just installed....
            Plumber just installed.
            by
            • Verified Purchase
            by
            • Verified Purchase
            Very impressive went Las Vegas and seen the same item...
            Very impressive went Las Vegas and seen the same item in one of the luxurious resorts. Had to get one to step to the Big Boys.
            by
            • Verified Purchase
            Excellent quality for the price....
            Excellent quality for the price.
            by
            • Verified Purchase
            by
            • Verified Purchase
            Love I, love it, love it....
            Love I, love it, love it.
            by
            • Verified Purchase
            Showing 1-30 of 243 reviews

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