Customer Reviews for Google Nest x Yale Lock - Tamper-Proof Smart Deadbolt Lock with Nest Connect 2-Pack - Polished Brass

Hi there. We hear your feedback on the Nest x Yale Lock. You will need to have Google Nest Connect installed and connected to the Nest app for the Nest × Yale Lock to work with the app. Setup and controls are found in the Nest app. While you can manage and change the lock settings with either Nest app or Google Home app, full features and functionality are found in the Nest app. Aside from the Nest Connect, other Google Nest devices are not required. However, voice control with Google Assistant requires a compatible smart device (sold separately). Learn more about the Nest x Yale Lock here: https://support.google.com/googlenest/answer/9251009

For questions or concerns, you’re more than welcome to contact us here: https://support.google.com/googlenest/gethelp

Hello there, FSFL. We apologize for any inconvenience this experience may have caused you. We also appreciate your patience in troubleshooting the issue with your Nest x Yale Lock with our support team. We value your experience with our devices. If you're still experiencing the same issue, we recommend reaching out to us once more for further help with your concern using this link: https://support.google.com/googlenest/gethelp

Hi there, We're sorry to hear that your Nest x Yale Lock won't connect to your Wi-Fi. This is not the initial experience we want you to have with the device. It's important to us that we provide you with the best help possible and identify the cause of the issue. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp .

Hello there, Anon. Thanks for sharing your feedback on the Nest x Yale Lock. It’s unfortunate to hear about your experience with the setup. We appreciate all the time and effort you’ve spent on this, and we’re sorry for the inconvenience this issue has caused you. If you find yourself in need to install another lock, please refer to this link that can help: https://support.google.com/googlenest/answer/9210317

Alternatively, you can get in touch with us anytime through our contact channels for immediate support, here: https://support.google.com/googlenest/gethelp

Hi there, KRISTIN. Thanks for giving us feedback on Nest x Yale Lock. We’re sorry to learn it doesn’t fit your door. The Google Nest × Yale Lock can be installed on most standard doors. However, your door needs to meet certain size requirements. Installation requires precise alignment to connect the parts to your door and each other so you must test and calibrate it. The steps are relatively straightforward, but you must pay attention to the details. Then, connect it to the Nest app so you can control it with your phone. Install the Nest × Yale strike plate that comes with your lock. If you don’t, your lock may jam. While your current strike plate may look the same, the Yale plate is engineered to precisely fit your new lock. Learn more about installation here: https://support.google.com/googlenest/answer/9210317

For more help, you’re always welcome to visit us at the following link: https://support.google.com/googlenest/gethelp

Hello there, Hank. Thanks for your feedback on the Nest x Yale Lock. We’re glad that the installation and setup went easy, but we’re sorry to hear your experience with linking it to Google, along with locking it with the app.

The Nest × Yale Lock requires precise alignment to connect the parts to your door and each other. If the deadbolt catches on the strike plate or if the hole in your door frame is the wrong size for the bolt, the Nest app will show a message saying the lock has jammed. During installation, the Nest app will have you confirm that the bolt can extend and retract without jamming. It’s important not to skip this step. An incorrectly installed lock may jam during use. When the bolt is jammed, you won’t be able to use the Nest app or the keypad to lock or unlock your door. You’ll only be able to use the thumb turn inside your home.

We suggest trying these quick fixes:
- Gently close your door and use the thumb turn inside your home to lock it. If there’s any friction, or if you need to push or pull on the door to get the lock to fully engage, it’s a good sign your deadbolt is misaligned.
- With the door open, extend the deadbolt and clean it thoroughly. Be sure to remove any build-up that may have accumulated.
- With the bolt still extended, spray a graphite lubricant on it. Use the thumb turn to extend and retract the bolt several times.
- From inside your home, close your door and try using the Nest app to lock it. If it works, you can stop here.
- You’ll find more details about troubleshooting using this link: https://support.google.com/googlenest/answer/9235711.

Also, once you’ve set up the lock in the Nest app, it may link automatically in the Home app depending on your settings. To find out if your devices linked automatically:
- Close both the Nest app and Home app.
- Open the Home app Google Home app.
- Check if the devices are listed under a room name or under ""Local devices.""

For more help, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp

Hi there, STEVE. Thanks for the feedback. We’re sorry to hear your experience with the setup of the Nest x Yale Lock. We can imagine how hard you tried, and we understand you’ve returned it already. If you find yourself wanting to try the lock again in the future, or any Google Nest devices, our dedicated support team is always ready to provide you with assistance here: https://support.google.com/googlenest/gethelp

Hi there! Thanks for your feedback. We're sorry to hear about your experience with your Nest x Yale Lock, and for receiving an incomplete item. We suggest reaching out to Home Depot so they can address this issue for you. Thank you!

For technical guidance and assistance with the Nest Yale x Lock, feel free to reach out to our support team anytime here: https://support.google.com/googlenest/gethelp

Hi there, SUNEETHA. Thanks for the feedback, and we’re sorry to hear your experience with the connectivity of your Nest x Yale Lock.

Since the lock won’t link, the first step is to make sure that your border router (Nest Connect) is within range (~50ft direct line of sight) of the Nest x Yale Lock and Wi-Fi router. This range could be shorter if there are potential sources of interference, either physical interference (thickness and type of walls, mirrors, windows, etc.) and competing signals (other wireless devices, baby monitors, microwaves, etc.). If Nest Connect is too far away from your lock, your lock will be offline in the app but Nest Connect will be online. If Nest Connect is too far away from your Wi-Fi router, both Nest Connect and your lock will be offline in the app. Learn how to troubleshoot Nest Connect here: https://support.google.com/googlenest/answer/9235363

If additional assistance is still required, please don’t hesitate to contact us here and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi there, we're sorry to hear that you had a difficult experience with your Nest x Yale Lock. This is not the initial impression we want you to have with the products and services we provide. We still want to understand more about your concern so we can help find a better resolution for you. We recommend reaching out to our support specialists by visiting our Google Help site here: https://support.google.com/googlenest/gethelp

Hello there, Donnie. Thanks for taking the time to share your feedback. We’re sorry to hear you ran into these issues with your Nest x Yale Lock. Even if the lock is offline, most passcodes will still work. So will the thumb turn inside your home. And when power is out, you can hold a 9 Volt battery on the contacts at the bottom of the lock that will temporarily charge the lock, so you can enter the passcode on the keypad to lock or unlock it.

For questions or concerns about the lock, should you want to try it again in the future, you’re more than welcome to contact us by visiting: https://support.google.com/googlenest/gethelp

Hey there, Neil. We appreciate the feedback you shared. We’re sorry to hear you ran into these issues with the connectivity and performance of your Nest x Yale Lock. We’ll definitely share your feedback with the right team to work on improving the services we offer, along with how we handle cases with care and efficiency. Meanwhile, we’re hoping for another chance to help you. Please share with us your recent case reference so we can continue our investigation, here: https://support.google.com/googlenest/gethelp