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Customer Reviews for Hampton Bay Beacon Park Brown Wicker Outdoor Patio Ottoman with CushionGuard Toffee Trellis Tan Cushions

Internet #302217912

Model #FRS80812CF

  • Includes an ottoman with cushion for added comfort
  • Sturdy, rust-resistant steel frame ensures longevity
  • Rich brown wicker looks attractive

Customer Reviews

  • 4.6
    out of 607 reviews
  • 90% recommend this product
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Showing 1-30 of 607 reviews
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  • Verified Purchase
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  • Verified Purchase
I like it it is a really nice set...
I like it it is a really nice set
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  • Verified Purchase
Purchased two matching ottoman’s on line
Got gifted chairs 2 years ago and found these that matched perfectly. Good solid construction. Very happy with the results!!! Would highly recommend this product!
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  • Verified Purchase
  • Recommended
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  • Verified Purchase
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  • Verified Purchase
I love the Hampton Bay ottoman as well as the...
I love the Hampton Bay ottoman as well as the chair. Chair is deep and purchased a small pillow for the back as well. I bought 2 chairs debating second ottoman. It would be great if Home Depot actually sold covers that fit the chair and the ottoman. I returned cover that was too small for chair did not check out any for ottoman.
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  • Verified Purchase
The product was manufactured incorrectly and could not be assembled....
The product was manufactured incorrectly and could not be assembled.
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Response from Product ManufacturerMay 4, 2022
Dear valued customer, thank you for taking the time to review our product. It is apparent in your review that you were not completely satisfied with our product, and we apologize for the inconvenience you have been experiencing. We are appreciative of your comments because it allows us to see and improve our shortcomings. We can only hope that we will have the opportunity to serve you. If you have any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can assist you.
  • Verified Purchase
by
  • Verified Purchase
Beautiful ottoman
Easy to put together (after putting the chair together first)
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
Love it and a great price. Well constructed...
Love it and a great price. Well constructed
by
  • Verified Purchase
Nice ottoman.
Well built, comfortable, very nice looking.
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  • Verified Purchase
  • Recommended
Service was great, but I had a difficult time putting...
Service was great, but I had a difficult time putting it together….but finally did. Problem was that I had to assemble all by myself? I love it! M. Beaver
by
  • Verified Purchase
Overall, a great addition to the Hampton Bay patio furniture...
Overall, a great addition to the Hampton Bay patio furniture we bought a couple of years ago. Straightforward and easy assembly of the sides/leg assembly and you are ready to go!
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  • Verified Purchase
Cushion Inserts
Very difficult to insert cushions into material sleeve.
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  • Verified Purchase
  • Recommended
Nice Quality!
Very happy with this purchase.
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  • Verified Purchase
  • Recommended
Cover doesn’t fit
I ordered 2 rocking chairs and 1 ottoman. When I tried to put the cover on the ottoman cushion it was way too small. I boxed up the whole ottoman and returned it thinking that is was obviously the wrong cover. I reordered it and the second cover doesn’t fit either. Why has this issue gone on for so long without being resolved? I’m going to take the cushion and cover to my nearby Home Depot and have them try to get it on. It’s very frustrating.
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Response from Product ManufacturerMar 21, 2022
Dear valued customer, thank you for taking the time to write this review. As the manufacturer, we aim to take you seriously. As read in your review, it appears that you have questions about the cushion covers. Please note that CushionGuard and Sunbrella cushion covers are not made by our manufacture. We would like to refer you to 3rd party vendors that make CushionGuard and Sunbrella. Please see the links here: (https://dwelldecoroutdoor.com/) / (https://www.sunbrella.com/). For any questions, comments, or concerns, please call The Home Depot customer service at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST, or call your local store; they can either answer your question or transfer you to your local store to answer your specific question.
    • Recommended
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    • Verified Purchase
    We are missing 2 slip covers for the ottoman. Otherwise...
    We are missing 2 slip covers for the ottoman. Otherwise the product is fine
    by
    Response from Product ManufacturerMar 4, 2022
    Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST, or call your local store; they can either answer your question or transfer you to your local store to answer your specific question.
    • Verified Purchase
    The cushion for the ottoman is too big...
    The cushion for the ottoman is too big
    by
    Response from Product ManufacturerFeb 9, 2022
    Dear valued customer, thank you for taking the time to review our product. It is apparent in your review that you were not completely satisfied with our product, and we apologize for the inconvenience you are experiencing. Please know that we are very much appreciative of your comments, so that we may improve our shortcomings. We can only hope that we will have the opportunity to serve you. If you have any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can assist you.
    • Verified Purchase
    Perfect fit in front
    Bigger than I thought it would be would not fit with the chair but works great as extra seating and table in carport.
    by
    • Verified Purchase
    • Recommended
    I can’t get the last bolt into hole on 1...
    I can’t get the last bolt into hole on 1 spot on ottoman. Plus the cushion was too big for fabric but I stuffed it in. So it flips up some. Not happy here
    by
    Response from Product ManufacturerJan 27, 2022
    Dear valued customer, thank you for the review of our product. It is apparent in your review that you are having technical difficulties. We would like to help you with our products the best we can to ensure your satisfaction. For any questions, comments, or concerns, please contact us at (866) 602-1800, so that we can connect you with our tech support.
      Finally a reasonable price. Excellent quality...
      Finally a reasonable price. Excellent quality
      by
        Valued customer
        It is a great addition to our glider/slider
        by
        • Verified Purchase
        by
          This item was pretty easy to assemble and looks great...
          This item was pretty easy to assemble and looks great with the matching chairs. It’s very comfortable.
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            Showing 1-30 of 607 reviews

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            Frame Material

            Steel

            Steel

            Steel

            Steel

            Frame Primary Finish

            Brown

            Gray

            Gray

            Gray

            Patio Furniture Features

            No Additional Features

            Removable Slipcover, Rust Resistant, Weather Resistant

            Removable Slipcover, Rust Resistant, Weather Resistant

            Removable Slipcover, Rust Resistant, Weather Resistant

            Cushion and Pillow Features

            No additional features

            Fade resistant, Removeable slipcover, Spill resistant, Stain resistant

            Fade resistant, Machine washable, Removeable slipcover, Stain resistant, UV Resistant

            Fade resistant, Machine washable, Removeable slipcover, Stain resistant, UV Resistant

            Material

            Olefin (100%)