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Customer Reviews for Hampton Bay Shaker 18 in. W x 12 in. D x 30 in. H Assembled Wall Kitchen Cabinet in Dove Gray

Internet #301449118

Model #KW1830-SDV

Store SKU #1002557909

  • Get started sooner with online orders shipping in 1 day
  • Features 1 reversible door and 2 adjustable shelves
  • Shaker Dove Gray kitchen cabinets add a modern look to any design

Customer Reviews

  • 3.6
    out of 1,801 reviews
  • 61% recommend this product
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Showing 1-30 of 1,801 reviews
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  • Verified Purchase
Poor packaging left flaws in cabinet
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Response from Hampton Bay Customer CareFeb 14, 2024
We are sincerely sorry to learn you are not satisfied with your order. Please reach out to our Customer Care Team to discuss your replacement options. You can connect with us at (888) 578-4009 or homeproducts_cc@woodmark.com. Thank you for sharing this information with us, and we are eager to work with you soon. HamptonBayRSI
  • Verified Purchase
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  • Verified Purchase
The cabinets worked great for built in shelving
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Response from Hampton Bay Customer CareMar 1, 2024
We are so happy to know this cabinet was just the thing you needed for your project. Thank you for choosing Hampton Bay! HamptonBayRSI
  • Verified Purchase
Definitely don’t recommend any of these cabinets. For multiple reasons. They either come damaged or wrong cabinet all together. First order was 12 cabinets and we had to send 9 back because they were damaged. And we ended up having to keep an additional damaged one because no one could tell us when it would be back in stock. One cabinet we had to return EIGHT TIMES because it was damaged every time. We had an incomplete kitchen for 7 months. Definitely don’t rely on the estimated shipping times. Kitchen looked nice once they were all installed, but it was short lived since one of the doors literally just fell off one morning. Had to reorder a whole new cabinet because the mdf wouldn’t even hold a screw. We’ve had the complete kitchen for maybe 5 months.
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Response from Hampton Bay Customer CareFeb 14, 2024
We are sincerely sorry for any dissatisfaction felt with your new Hampton Bay cabinetry experience. Please know our Customer Care Team is here for you to review all your options. We are always eager to assist and can be reached at (888) 578-4009. Again, we are so sorry for all the frustration, and we hope to hear from you soon. HamptonBayRSI
  • Verified Purchase
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  • Verified Purchase
The visible underside of the WALL cabinet is brown laminate - not the color of cabinet exterior
NONE of the wall cabinets are finished with the same color as the outside, so that when they are hung you see the brown laminate. Who does that? When you hang cabinets on the wall you will see the underside. It doesn't not make any sense that they do not come pre-finished in the same color. To fix this, prep the area with a light sanding, prime it well with KILZ or another good primer, and then paint.
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Response from Hampton Bay Customer CareFeb 2, 2024
We are so sorry for any confusion this has caused in completing your project, Lisa. The top and bottom of our Hampton Bay cabinetry are not finished to match the front of the cabinet. They both have a Natural Maple finish that is the same as the interior. To review additional concerns you may have, please speak with a Team Member at your local Home Depot store. We appreciate your feedback, and we wish you all the best. HamptonBayRSI
    • Recommended
    The visible underside of all wall cabinets is brown laminate
    NONE of the wall cabinets are finished with the same color as the outside, so that when they are hung you see the brown laminate. Who does that? When you hang cabinets on the wall you will see the underside. It doesn't not make any sense that they do not come pre-finished in the same color. To fix this, prep the area with a light sanding, prime it well with KILZ or another good primer, and then paint.
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    Response from Hampton Bay Customer CareFeb 2, 2024
    Thank you so much for leaving us this feedback on your new Hampton Bay order. We currently do not finish the top or bottom of our cabinetry to match the exterior. They both will have a Natural Maple finish like the interior. We hope this clears things up, and know if you have any questions, our Customer Care Team is here for you at (888) 578-4009. We appreciate your time, and please take care. HamptonBayRSI
      • Recommended
      The bottom of the cabinet was damanged. It was delivered that way.
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      Response from Hampton Bay Customer CareFeb 2, 2024
      We are sincerely sorry for the issues you have had, Cindy. Please contact our Customer Care Team at (888) 578-4009 or homeproducts_cc@woodmark.com. We want to discuss this further and review all of your Limited Lifetime Warranty options. Thank you for sharing your feedback and for choosing Hampton Bay to be a part of your home. HamptonBayRSI
      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      The 36" cabinet was perfect. The 42" was not. When we were installing we noticed some damage on the underside on on edge. It was goingbto be in a corner, so we weren't concerned. Once it was on the wall we could see additional damage underneath. Additionally, the doors are mounted such that we cannot get them level, one of the door mouning screws punches through the frame but is hidden by the door, and there were no rubber bumpers on the doors - they are on all corners of the doors on the 36" cabinet. We really wish we had inspected closer before getting our work undetway.
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      Response from Hampton Bay Customer CareFeb 1, 2024
      Thank you so much for sharing this information with us. We are so sorry you are not satisfied with your new Hampton Bay order. We hope to learn more about the issues you are facing, and we ask you to please reach out to our Customer Care Team to review your options. We can be reached at (888) 578-4009, and we are eager to hear from you soon. HamptonBayRSI
      • Verified Purchase
      kantar
      second time they sended wrong item and the last one i received to day i took of and bring my unit when it opened i do not beleive broken i am 68 years old again i very diffucult put the my car with my wife so why why why i am a customer i do not to do anything wrong please do that favor for new one i do not want yo pay i am very tried let me do that 😔😔😔😔😔
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      Response from Hampton Bay Customer CareJan 30, 2024
      Kurt, we apologize for the inconvenience this has caused in completing your space. Our Customer Care Team is eager to rectify this for you, and we ask that you please reach out to us at (888) 578-4009. We are here to discuss your options and hope to work with you soon. HamptonBayRSI
        • Recommended
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        • Verified Purchase
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        • Verified Purchase
        Easy to hang, good looking. Just what I needed in my closet. Delivered on time in good condition. Met my expectations.
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        Response from Hampton Bay Customer CareJan 25, 2024
        We could not be happier to know we have met your expectations! Thank you so much for choosing Hampton Bay and sharing this stellar feedback! HamptonBayRSI
        • Verified Purchase
        Beautiful Kitchen Cabinets
        "Thrilled with my Beautiful Cabinets from Home Depot! The quality is exceptional, and the stylish design adds a touch of elegance to my kitchen. The ample storage space is both practical and aesthetically pleasing. The installation process was easy with frame design. Highly recommend these cabinets for anyone looking to upgrade their kitchen with a blend of functionality and beauty!"
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        Response from Hampton Bay Customer CareJan 23, 2024
        Thank you so much for the recommendation! We are thrilled you enjoyed your beautiful new Hampton Bay purchase. We hope you continue to adore your space for many years to come, and please take care! HamptonBayRSI
          • Recommended
          Excellent soft touch the touch
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          Response from Hampton Bay Customer CareJan 18, 2024
          We are so happy to know you enjoy the look of your newly finished project. Thank you for making Hampton Bay a part of it, and please have a wonderful rest of your day. HamptonBayRSI
          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
          All the upper and lowers are exactly alike and satin smooth to the touch!
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          Response from Hampton Bay Customer CareJan 18, 2024
          That is amazing to hear! Thank you for choosing Hampton Bay, and please have a fantastic day. HamptonBayRSI
          • Verified Purchase
          hampton bay shaker white cabinet
          Cabinet I received in NOT a hampton bay white shaker cabinet. I know this because it doesn’t match the other cabinets i bought.
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          Response from Hampton Bay Customer CareJan 17, 2024
          We are sorry to hear this happened to you. Please reach out to your Customer Care Team at (888) 578-4009 so we can review your options, and discuss your concerns. Thank you for sharing your feedback with us, and we wish you all the best. HamptonBayRSI
            • Recommended
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            • Verified Purchase
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            • Verified Purchase
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            • Verified Purchase
            ABSOLUTELY TERRIBLE!! These cabinets are terrible quality and this pantry cabinet arrived with a crushed corner and significant damage. The accompanying upper cabinet had suffered damage to the front door during shipping. The particleboard is so soft and flimsy that it has less strength than a cardboard box. We are purchasing MUCH higher quality cabinets from a local cabinet-maker for about 25% more - well worth the time and money!!!
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            Response from Hampton Bay Customer CareJan 11, 2024
            We sincerely apologize for the dissatisfaction with your cabinetry order. Your Hampton Bay Customer Care Team is here to discuss the concerns you've experienced further and can be reached out at (888) 578-4009 or homeproducts_cc@woodmark.com. We appreciate you sharing your feedback and are here to help where we can. HamptonBayRSI
            • Verified Purchase
            Showing 1-30 of 1,801 reviews

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