Customer Reviews for Home Decorators Collection Railey 60 in. LED Indoor Brushed Nickel Ceiling Fan with Light Kit and Remote Control

Thank you for sharing your thoughts on the Railey ceiling fan. We appreciate your honest feedback and are sorry to hear that the remote and fan's appearance did not meet your expectations.

We understand the importance of having a remote control that feels substantial and matches the overall quality of the fan. While we've aimed to provide convenience with the remote, we'll take your feedback into consideration as we continually work to improve our products.

Regarding the fan's design, we strive to offer a variety of styles to cater to different preferences. We apologize if the Railey fan did not match the sleekness you were looking for, especially when compared to another fan you own. Your feedback is valuable to us as it helps us understand what aspects are important to our customers.

We're sorry that your experience with the Railey fan has been disappointing. While we offer options at different price points to accommodate various budgets, we understand that investing in a higher-priced option can sometimes result in a better fit for your needs.

If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team. Your feedback is important to us as we work to continuously improve our products and provide solutions that align with our customers' expectations.

We are very disappointed to hear that, you may call customer service at 1-877-902-5588 whenever you encounter any issues with your fans. We will assist you with troubleshooting any issues.

We apologize for the inconvenience this fan has caused you. The manufacturer has been made aware of the difficulty reaching the reverse switch when flush mounted. Also, the fan and light should not be coming on and off on their own. You may be experiencing interference from other fans or wireless devices in the area. If so, you can change the dipswitch code in the remote and the fan’s receiver to create a new frequency and prevent interference. If that does not resolve your issue, your fan is covered by a 2 year part warranty. You can contact customer service at 1-800-986-3460 to troubleshoot and, if applicable, have a replacement part sent at no cost to you.

We apologize for the inconvenience you've experienced with the Railey ceiling fan. It's disheartening to hear that you're encountering a scraping and banging sound when the fan is on high speed. We understand how frustrating this situation must be, especially after going through the installation process.

We're committed to providing fans that operate smoothly and quietly, and we're truly sorry that your experience with the Railey fan has fallen short of this standard. While you've taken the right steps in checking for any loose screws or parts, it's clear that there's an issue that needs to be addressed.

If you haven't already, we recommend reaching out to our customer support team for assistance. They can provide guidance on troubleshooting the sound issue or arranging for a replacement fan if necessary. We want to ensure that you have a functioning fan that meets your expectations.

We understand your decision to try a different fan from a brand with positive reviews, and we hope that your experience with the new fan is more satisfactory. Your satisfaction is our priority, and we appreciate your understanding as we work to resolve the issue with the Railey fan.

Once again, we apologize for any inconvenience this situation has caused you. If you have any further questions or concerns, please don't hesitate to contact our customer support team. Your feedback is important to us as we continuously strive to improve our products and provide better solutions for our customers.

VARA, I am sorry you are having issues with the fan. If the fan is working without the receiver sounds like it needs to be replaced. If you would like a replacement part or have any further questions please call us at 1800-986 3460 to better assist you. thank you