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Customer Reviews for Home Decorators Collection Windlowe 24 in. W x 22 in. D x 35 in. H Bath Vanity in Gray with Carrara Marble Vanity Top in White with White Sink

Internet #312302603

Model #15101-VS24C-GR

Store SKU #1005098743

  • Freestanding 24 in. vanity with attached top and single sink
  • Features soft-close doors and drawers and abundant storage space
  • Hardware and backsplash included; not sidesplash and faucet

Customer Reviews

  • 4.3
    out of 1,646 reviews
  • 71% recommend this product
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Showing 1-30 of 1,646 reviews
The vanity I purchased is 48 inch single sink white with C marble. Its beautiful and fits perfect...
The vanity I purchased is 48 inch single sink white with C marble. Its beautiful and fits perfectly. The only issue I have is, the back splash was cut short. If you purchase one of these, open the box when it arrives and make sure the parts all measure out. I have to schedule the installers twice now once the new back splash arrives.
by
  • Verified Purchase
  • Recommended
8 found this review helpful
Received the vanity in good condition, well packed for shipment. The only issue is the paint seem...
Received the vanity in good condition, well packed for shipment. The only issue is the paint seems to have separated at several of the joints in the wood. Believe this to be caused by either expansion or contraction in the joints creating cracks in the paint at those points. Will need to find some touch up paint prior to installation.
by
  • Verified Purchase
  • Recommended
6 found this review helpful
Beautiful item, disappointing quality control
Over a month ago, my wife ordered this item. When it delivered we found major defects in the marble top. Evidence of poor quality control. With a lag time to have it sent back, money refunded etc...I ordered a replacement to expedite our no rescheduled project. The second item (order # WM21198473) was also well packaged with no apparent damage. We opened the top and found the marble to be in perfect condition. Whew! Unfortunately our mistake was not completely unboxing the entire item . 2 days ago, our contractor was ready to begin work. We were horrified to find extensive damage to the item. The upper, hinged door was not installed properly. The upper stop was not installed, and the door had been pushed in too far at some point, and split the wood where one of the hinges was installed. There's evidence that the stop had been mis-located twice during assembly. There are 2 sets of holes to either side of the basin with no stop installed. We found the stop in the bottom of the vanity, and another set of holes in the center of the basin. However, there's almost no room to install the stop once the basin is installed. Since we had postponed this project once, and had to wait several weeks to get back onto our contractors schedule, I had/have no choice but to work with this damaged item. I simply cannot put this project off any further. And, there's zero...ZERO confidence that anyone at any level can personally guarantee another delivery without defects. My contractor has now put me off another 2-3 weeks. This situation is deplorable. I will never, ever be able to trust HD to deliver such and expensive item again. The sad thing is, we love the design, and were planning on ordering 2 of the larger vanities for our master bath. We have already sourced a local company where items are in stock and able to be inspected before picking up. Customer service offered me a reasonable refund in order to compensate me for the repairs that are needed.
by
Response from Avanity Customer SupportDec 4, 2020
Hi Frank-- Thank you for choosing Avanity, it is very unfortunate that you had to experience such a situation as we understand how important your order is for you. Damage in transit items do tend to happen some times and we have no control over that. Avanity has very good quality control but this one might have been one of the few so we do apologize for any inconvenience caused. In the future, we do highly advise to inspect as soon as you receive and email us directly so we can solve your issue if you still choose Avanity. We understand completely and hope you can repair the damages. If you would like to still send us pictures so we can inform our factory, please do so at hdc@avanity.net . Thank you! Avanity
  • DIY
13 found this review helpful
POOR QUALITY
I’m really disappointed. It looks very cheap, my contractor was even like eewww. Currently in the process of returning it.
by
Response from Avanity Customer SupportNov 3, 2020
Hi Tiffany-- Thank you for choosing Avanity, we are sorry to hear that you are not satisfied with this vanity. We make our products with high-quality material. That said-- if there is a specific issue with your vanity we would like to assist you to make this right, we stand behind our products 100%. Please email us to hdc@avanity.net so one of our customer service specialist can assist you. Thank you. Avanity
    13 found this review helpful
    Beautiful and perfect. Heavy and took 3 people to finally get it up a flight of stairs.
    Beautiful and perfect. Heavy and took 3 people to finally get it up a flight of stairs.
    by
      • Recommended
      11 found this review helpful
      This is a beautiful vanity. Very well constructed and the marble is gorgeous. The soft closing d...
      This is a beautiful vanity. Very well constructed and the marble is gorgeous. The soft closing drawers are so nice , no slamming. This is very heavy, so be prepared with help to carry it in place. The shelf inside can be removed by taking out the screws, which we had to do for the pipes to fit. No problem for us though.
      by
      • Recommended
      8 found this review helpful
      bathroom remodel
      excellent vanity , great value and well made . at the time i did not consider the weight , this is in my upstairs bathroom and had to go up a flight of stairs , mission was accomplished and it looks terrific .
      by
        • Recommended
        12 found this review helpful
        Love this vanity! Not gonna lie, it was super heavy. We picked it up at the store and had help ...
        Love this vanity! Not gonna lie, it was super heavy. We picked it up at the store and had help getting it into the truck. Had to get a friend to help us get it out of the truck. Next time I'll have it shipped to me. One less thing to worry about.
        by
        • Verified Purchase
        • Recommended
        6 found this review helpful
        poor quality, top drawer cracked in less than a month
        poor quality, top drawer cracked in less than a month
        by
        Response from Avanity Customer SupportJul 29, 2020
        Hi Lars -- Thanks for choosing the Home Decorators Collection Windlowe 61 in. W x 22 in. D x 35 in. H Bath Vanity in White with Carrera Marble Vanity Top in White with White Sink. We apologize that you are having issues with a cracked drawer. This is one of the best-selling collections on homedepot.com with hundreds of satisfied customers so we want you to be happy too. Please email us at hdc@avanity.net with a picture of the issue and your shipping address. We can evaluate the problem and determine if a replacement drawer will solve the issue. Thanks for your patience. Avanity
          12 found this review helpful
          Carrera marble is NOT solid! Pieced together and you can see the seams very well on the back splash!
          Backsplashes look very cheap with seams of the marble showing! Shoddy workmanship.
          by
          Response from Avanity Customer SupportJul 22, 2020
          Hi Customer-- Thank you for purchasing the Home Decorators Collection Windlowe 61 in. W x 22 in. D x 35 in. H Bath Vanity in White with Carrera Marble Vanity Top in White with White Sink. I'm sorry to hear about this issue, it sounds like you may have received a defective. We aim for 100% customer satisfaction, please send us picture to hdc@avanity.net and we will review and provide a resolution for you. Our team will inspect all image, please send proof of purchase so we can further assist you with this claim. Thank you. Avanity
            14 found this review helpful
            Love the beauty also quality well put together . Bought 2 if the same one that's how well I like it.
            Love the beauty also quality well put together . Bought 2 if the same one that's how well I like it.
            by
              • Recommended
              5 found this review helpful
              Very nice, beautiful marble top!
              Very nice, beautiful marble top!
              by
              • Verified Purchase
              • Recommended
              6 found this review helpful
              The woodwork and marble top look and feel great - definitely 5-star good quality. Unfortunately, ...
              The woodwork and marble top look and feel great - definitely 5-star good quality. Unfortunately, the hinges and hardware are incredibly cheap - 1 star. After less than 6 months, the hinges are covered in rust and are breaking down in a pile of dust. I've never seen this before and almost couldn't believe it was happening! So an average of 3-stars, considering the mix of good and bad quality. However if you can find it on a great sale it might be worth considering.
              by
              Response from Avanity Customer SupportJun 24, 2020
              Hi Floored -- Thanks for choosing the Home Decorators Collection Windlowe 49 in. W x 22 in. D x 35 in. H Bath Vanity in White with Carrera Marble Vanity Top in White with White Sink. We apologize that the hinges are rusting. That is unacceptable. Please send us pictures and your proof of purchase to hdc@avanity.net along with your shipping address and we will send you replacement hinges. We are glad you are enjoying other parts of the vanity and thanks for your patience. Avanity
                22 found this review helpful
                Excellent value!
                Just received the vanity and love it. Remodel starts next week so it can air out a bit before coming inside. Inspected and everything looks great, I love the marble top, it is beautiful. Can't wait to see it all completed with my carerra look tile.
                by
                Response from Avanity Customer SupportMay 26, 2020
                Hi-- thanks for leaving us such a wonderful review/rating. We are thrilled that you loved our product, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and sharing your review with us and the community. We appreciate your business. Thank you! Avanity
                  • Recommended
                  4 found this review helpful
                  Color is different than photos
                  Gorgeous vanity, heavy and well made. The only disappointment I had os that the color is way off. It’s not green, and is very much a teal. It’ll still work, but having to change some things due to the color.
                  by
                  Response from Avanity Customer SupportMay 22, 2020
                  Hi Clark-- Thank you for leaving us your review, we are sorry to hear that the color was off. Please email us at hdc@avanity.net and please send us a picture of your vanity so we can review and fix our images if they are incorrect. Thank you so much for your time and your purchase! Avanity
                    • Recommended
                    4 found this review helpful
                    Nice appearance, solid real wood construction, thick marble top
                    We bought two of these for our bathroom upfit - white. They arrived well packed and in good condition. As mentioned by another buyer, they come with tops installed, making it just under 300lbs. I had to carefully cut the silicone with a thin putty knife and carefully remove the tops in order to get them upstairs. Since I was placing these in corners, the tops needed to shift a little to match the walls anyway. One disappointment- the soft close drawers work great, but end up being tiny: 2 1/2" deep x 5 1/2" wide x 15" long, even though the openings are 4 3/4 x 7".
                    by
                      • Recommended
                      18 found this review helpful
                      Very nice and a good center piece for our bathroom. The doors are nice, soft close. We really li...
                      Very nice and a good center piece for our bathroom. The doors are nice, soft close. We really like it.
                      by
                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      This vanity looks great at quick glance. Paint quality/constancy isn't great. The marble top is w...
                      This vanity looks great at quick glance. Paint quality/constancy isn't great. The marble top is wonderful! Cabinet is made of MDF that is extremely sensitive to water, solvents, and dings easly. Not great for a bathroom. Replacement parts 120day lead Overall looks great, but wouldn't recommend.
                      by
                      Response from Avanity Customer SupportFeb 26, 2020
                      Hi guy -- Thanks for choosing the Home Decorators Collection Windlowe 61 in. W x 22 in. D x 35 in. H Bath Vanity in White with Carrera Marble Vanity Top in White with White Sink. We are sorry you are not fully satisfied with your purchase. The cabinet has a solid wood frame; only the panels are MDF. MDF is not particle board. It is durable and resists moisture better than solid wood and plywood. It is preferred for bathroom applications. Also our replacement part wait is usually 60 days but was delayed due to the COVID-19 virus impacting production. We are caught up now. Finally any issues with the finish please send pictures to hdc@avanity.net so we can send touch-up paint or assist you with another solution. Thanks for your patience. We want you to enjoy the vanity without issues. Avanity
                        9 found this review helpful
                        It is a beautiful cabinet, very well made. Sturdy. The drawers have that slow closing so you do...
                        It is a beautiful cabinet, very well made. Sturdy. The drawers have that slow closing so you don't slam them. Only thing I was surprised that the top was already attached, so it was quite heavy to move into the bathroom. But Yes, I would definitely recommend this product.
                        by
                        • Verified Purchase
                        • Recommended
                        5 found this review helpful
                        This vanity was beautifully assembled. There were no flaws, cracks or "over caulking". It is h...
                        This vanity was beautifully assembled. There were no flaws, cracks or "over caulking". It is high quality, solid and a great top. It was easy assembly plumbing (for my husband). Love the quality and workmanship. I do agree with earlier review about the "chemical smell" from the company but that wears off fairly quickly. Also love the soft close drawers. Very happy with the purchase. Will probably purchase again for other bathroom.
                        by
                          • Recommended
                          10 found this review helpful
                          This vanity is beautiful, but poor quality! Customer service is poor as well!
                          Looks beautiful but in less than 1 year cracks are all over the front. This is a main floor master bedroom and has very little use. I would be afraid to put this in a bathroom with hard daily use. The marble top is beautiful, but all the large cracks across the front really detract from this vanity. Customer service would do nothing! I would not recommend buying this vanity. It will not wear well or look nice in less then 1 year! I’m sorry I bought this. I loved it, my mistake. Do not buy!!! You’ll be disappointed!
                          by
                          Response from Avanity Customer SupportFeb 3, 2020
                          Hi Disappointed -- We are sorry you are not happy with your Windlowe vanity. Please email us at hdc@avanity.net with your shipping address and we will send touch up paint and work with you so that you are satisfied with your purchase. We want to make sure that this problem is taken care of. Thanks for your patience. Avanity
                            5 found this review helpful
                            The vanity came a day early - so the shipping was fast. The delivery folks were in constant conta...
                            The vanity came a day early - so the shipping was fast. The delivery folks were in constant contact with me. The packaging was excellent and there were NO scratches or dings on the vanity. My contractor found the installation very easy. The quality of the vanity was A++ - the marle was thick, rich, and heavy. The sink was perfect. All the drawers and cabinets worked flawlessly. I would HIGHLY recommend this vanity to anyone who is looking for something solid and well built.
                            by
                            • Verified Purchase
                            • Recommended
                            6 found this review helpful
                            I really love this vanity. but...
                            We bought this vanity over the summer for a house we bought and were renovating the bathroom. We had no issues with cracks or strange smells. However, the paint was not even and one corner had paint scraped off. We could deal with this because we really liked the vanity-- a little gloss white paint and we'd be fine. The back board (just fiberboard) was cracked on both sides from the corner of the openings to the corner of the vanity. Again,this was not a big deal as we were placing it against a wall, so we weren't bothered. However, today the magnetic clasp that keeps the tilt-out drawers closed broke off on the right side sink. It's too tight of an opening to get even a 90-degree screwdriver in there and I'm not going to chance removing the sink to try to fix this. We've had this for less than 6 months, and this is just shoddy workmanship. The screws aren't long enough and there was barely any additional glue to hold it in place. I'm emailing the company about the warranty, but their disclaimer says that any "alterations" to the product void the warranty... We'll see what happens. I really love this vanity, but three issues seems a little much for a company that claims to have outstanding craftsmanship.
                            by
                              • Recommended
                              3 found this review helpful
                              I love this Vanity......I did not intend a bathroom remodel but rats ended up nesting underneath ...
                              I love this Vanity......I did not intend a bathroom remodel but rats ended up nesting underneath my very old built in vanity so we had to jack hammer it out......This Vanity came quick all assembled and really fantastic.......Love it.....Love the marble
                              by
                                • Recommended
                                2 found this review helpful
                                Absolutely love this piece. It looks amazing in my newly remodeled bath. Its not quite done yet, ...
                                Absolutely love this piece. It looks amazing in my newly remodeled bath. Its not quite done yet, but this is definitely a huge improvement over what was in there. This item is heavy and well made.
                                by
                                  • Recommended
                                  1 found this review helpful
                                  Looks great, issues with shelf
                                  The shelf for inside doesn't fit with any reasonable plumbing that would be placed inside the cabinet. It looks great though. Love the top. Was a great deal at around a 50% discount in green when we got ours.
                                  by
                                    • Recommended
                                    4 found this review helpful
                                    Be careful with this purchase. We bought and installed one last year and the paint is just fallin...
                                    Be careful with this purchase. We bought and installed one last year and the paint is just falling off. Also, the doors are bubbling on both the inside and outside. It was made by the same people. Warranty is only one year !!
                                    by
                                    Response from Avanity Customer SupportDec 10, 2019
                                    Hi paula571 -- Thanks for choosing the Home Decorators Collection Windlowe 37 in. W x 22 in. D x 35 in. H Bath Vanity in White with Carrera Marble Vanity Top in White with White Sink. We apologize that you are having issues with the vanity. Please send pictures to hdc@avanity.net with your shipping address so we can evaluate the issue and send touch-up paint. If the issue persists please contact Home Depot about a return. Avanity
                                      14 found this review helpful
                                      This product has the strongest chemical smell that will not go away. I have guest comment on it w...
                                      This product has the strongest chemical smell that will not go away. I have guest comment on it when they come in! We have aired out the bathroom numerous times. In the picture you can see the oil diffuser we used to try and cover it up. Also, notice the air purifier next to it? That’s because we are worried about the VOC gas emitting that is coming off it. Nothing seems to tone down the toxic smell for a month. There is no way this is healthy for anyone to be around! It comes with some warning about the formaldehyde rating from California. This is ridiculous!!! Why would they even put this on furniture that is going in peoples homes around children’s, pets, or babies. We have determined that we are going to pay the plumber to come and disconnect the sink. Then we are going to have it taken out and returned. Too bad it won’t cover the costs of install and removal, plumber, plus whatever health bills we will probably occur in the future. Absolutely terrifying that something like this is being sold in a store we trust!!
                                      by
                                      Response from Avanity Customer SupportOct 1, 2019
                                      Hi Jeff -- We apologize that you are having issues with the Windlowe vanity. This not acceptable. Our products pass the highest standards for formaldehyde emmissions (CARB Phase 2 and TSCA Title vi). However, this is possibly a paint odor smell, either wet paint or thinner. Please contact us immediately at hdc@avanity.net with photos and proof of purchase and we will work towards a speedy solution. Also please contact Home Depot customer service as well. We will work with them on removing the vanity. Avanity
                                        10 found this review helpful
                                        This vanity met all of our expectations! It is beautiful. I love the soft close doors and drawers...
                                        This vanity met all of our expectations! It is beautiful. I love the soft close doors and drawers! Delivery was 9 days earlier than expected which worked out perfectly for our schedules. OPX was the delivery service Home Depot used. They contacted us in advance to set up the delivery date and time. We were given a four hour time frame of 10a-2p. The driver called us at 915Aa to advise they were about 30 minutes away. They were efficient, professional and courteous. They were very patient and helped open the packaging to inspect for any issues. It was in perfect condition. We will be installing it in a couple of months when we start the master bath reno. Thank you Home Depot and OPX for making this a very good experience.
                                        by
                                          • Recommended
                                          3 found this review helpful
                                          The marble and the cabinet were broken. This vanity smells...
                                          The marble and the cabinet were broken. This vanity smells awful. It still there, even in my bathroom 3 weeks.
                                          by
                                          Response from Avanity Customer SupportSep 13, 2019
                                          Hi Lily -- Thanks for choosing the Windlowe 61 in. W x 22 in. D x 35 in. H Bath Vanity in White with Carrera Marble Vanity Top in White with White Sink. We are sorry you are having issues with the product. If the marble and cabinet were broken you should notify The Home Depot immediately for a replacement. You can also send us pictures at hdc@avanity.net so we can evaluate. Not sure why the vanity smells "awful." It passes the highest standards for formaldehyde compliance so that would not be the issue. Perhaps it is a paint smell? Please let us know in more detail at hdc@avanity.net and again -- contact THD regarding return. You should not keep a broken vanity. Avanity
                                          • Verified Purchase
                                          1 found this review helpful
                                          Showing 1-30 of 1,646 reviews

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