Thank you for sharing your feedback regarding your experience with the Pompeo ceiling fan. We apologize for the inconvenience you encountered with the glass globe covering the LED lights and understand your concerns.
We are sorry to hear that the glass globe unexpectedly flew off and shattered on your table. Our ceiling fans are designed with safety and durability in mind, and incidents like this are not representative of our usual product performance. We apologize for any inconvenience or distress caused by this incident.
When properly tightened, the glass threading is designed to secure the glass globe in place and prevent it from falling off. However, we understand that if not properly secured, and with continuous fan operation and the associated vibrations, it is possible for the glass globe to gradually unscrew itself over time.
We appreciate your suggestion regarding the addition of screws on the sides of the light cover to provide extra security. While the Pompeo ceiling fan does not have this specific feature, we will certainly take your feedback into consideration for future product development and improvement. We apologize for any inconvenience caused by the lack of warning regarding the possibility of the glass globe loosening over time.
Regarding the replacement for the glass globe, we recommend reaching out to our customer service at 1-800-986-3460 team to inquire about the availability of the correct replacement part. Our team will assist you in finding the appropriate replacement to restore the proper function and aesthetics of your fan. You can also contact the manufacturer directly from their website here: https://www.tal-usa.com/technical-support
Once again, we apologize for the inconvenience and any inconvenience caused by this incident. We appreciate your feedback, which helps us improve our products and better address the needs of our customers. Please don't hesitate to contact our customer service team for assistance with the replacement part or any further questions or concerns you may have.