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Customer Reviews for Hotpoint 17.6 cu. ft. Top Freezer Refrigerator in White

Internet #205516091

Model #HPS18BTHWW

Store SKU #1001081839

  • Adjustable wire shelves - Can handle a variety of foods
  • Upfront temperature controls - Regulates temperature
  • Optional icemaker (IM4D sold separately) keeps ice on hand

Customer Reviews

  • 4.5
    out of 890 reviews
  • 91% recommend this product
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Showing 1-30 of 890 reviews
Lower door handle cover
5 months old a piece of the handle cover chipped off .
by
Response from GE_AppliancesApr 1, 2024
We would like to help with your broken handle. An agent will be reaching out to you via email, please respond at your earliest convenience.
    Only brand I've ever known
    I grew up on G.E. products they where always amazing back then and they're even more amazing now.
    by
      • Recommended
      Spacious and easy to clean
      We love it, it has a lot of space, it is easy to clean, I can place the grates in different positions according to my needs, it cools super well. And I ended up loving the black color.
      by
        • Recommended
        Hmm hit it mis - mis!
        Hit or miss. Less than 5 years and the gasket needs to be replaced twice and a basket is cracked . Doors gasket has poor suction and cool air is escaping.
        by
        Response from GE Appliances Sep 27, 2023
        Hello - Thank you for taking a moment to connect and share your review. We're really sorry to hear about the issues you've experienced with this model. That is not something we want or expect to happen. We are going to take this feedback and share it with our production team. This will allow them to note this down and take it into consideration for our models going forward. Again, we are sorry we've let you down and we appreciate your comments. Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
          noisy
          Bought three of these for ouselves and rental units. They all came our of the crate with damage some with even worse than shown. Still waiting for a replacement door. They are noisy too. Had an earlier model of this for 20 years.
          by
          Response from Hotpoint Mar 6, 2023
          Good afternoon. We appreciate you for sharing insight on your refrigerator. Getting a new appliance should be such an exciting time and when it comes damaged, it is certainly a disappointment. This is not the experience we want for you and are very glad to know you have a replacement coming. We truly thank you for being such a long time member of our Hotpoint family and hope you love this unit for many years to come. Please feel welcome to reach out to us at any time. -Haley@Hotpoint
            Great feathers
            I bought this a month ago I love the feathers it has inside the color and size
            by
              • Recommended
              Large Capacity / and see-through produce storage
              my landlord delivered this a couple weeks ago... the hotpoint I had previously had a good life of 13 years... I love the color , size, and QUIET now.
              by
              Response from Hotpoint AppliancesNov 12, 2021
              Hello, thank you so much for taking the time to write us a review of your new refrigerator. We’re so glad to hear that you have been enjoying its functionality and noise level. If you have any questions or concerns, please feel free to contact us any time as we're always happy to help. -Chris@Hotpoint
                • Recommended
                Spacious and quiet
                We needed an extra refrigerator freezer for added storage space, but were unable to get one in this size, with this quality and price during COVID. We are thankful and glad to finally have our Hotpoint refrigerator freezer in our home, confident we will use it for many years to come. Bless you all!
                by
                Response from HaierFeb 22, 2021
                Hey there Willie1985, Thank you so much for your awesome review of this amazing refrigerator. We're so happy our product was able to meet all of your needs! We also hope it will serve you for many years to come. Let us know if you need anything. Stay safe. Mike@Haier
                  • Recommended
                  Great add-on refrigerator
                  Great add on refrigerator. We like the quality of it for such a low price
                  by
                    • Recommended
                    If you have the same size in black upright frost free freezer, I will buy it (any maker will do)....
                    If you have the same size in black upright frost free freezer, I will buy it (any maker will do). The special sale came at the right time for me to buy a new refrigerator though smaller than the one I replaced it with. I am loving it.
                    by
                    • Verified Purchase
                    • Recommended
                    1 found this review helpful
                    Finding things
                    I is so nice to now be able to find something compared to my old chest type freezer. Just wish they would of add one more of the larger racks
                    by
                      • Recommended
                      Extra deep door storage
                      Am very pleased with the quiet running. Fits my studio kitchen perfect.
                      by
                        • Recommended
                        It fits the space
                        It fits the space
                        by
                        • Verified Purchase
                        • Recommended
                        Second one I've bought and it works great for our beverage fridge in our garage.
                        Second one I've bought and it works great for our beverage fridge in our garage.
                        by
                        • Verified Purchase
                        • Recommended
                        1 found this review helpful
                        Perfect for the small space and very spacious for the size.
                        Perfect for the small space and very spacious for the size.
                        by
                        • Verified Purchase
                        • Recommended
                        Great features such as handles in the door
                        Plenty of space, good lighting and live the outer surface. Perfect for the space and price
                        by
                          • Recommended
                          Great size
                          Purchased for my new home which has a small kitchen so this is perfect
                          by
                            • Recommended
                            I am very happy with this refrigerator.It is spacious, clean, and practical,not complicated and m...
                            I am very happy with this refrigerator.It is spacious, clean, and practical,not complicated and meet my needs.I love simple.I live in an apartment for 16 tears and the refrigerator was a Hotpoint a little smaller than this and never failed. Now I moved to a house and that is why I bought this one, an I like the black color it is so nice. Love it!
                            by
                            • Verified Purchase
                            • Recommended
                            5 found this review helpful
                            We have had this refrigerator for several weeks now and there are several issues with it: there ...
                            We have had this refrigerator for several weeks now and there are several issues with it: there is a decorative (?) strip that prevents the freezer door gasket from sealing (see photo); during defrost there are water drops all around the freezer and freezer door (see photos); and, despite setting the temperature past Recommended and slightly past Colder, the refrigerator stays above 40 and the freezer stays around 5 (as read on a freezer thermometer). No vent is blocked and the freezer is full. We used to own a similar basic refrigerator made by Roper (Whirlpool) and never had these issues. Are these normal? My recommendation is a qualified yes, because I want to like this refrigerator. It looks good, it is the right size, and it is sturdy.
                            by
                            Response from GE AnswersFeb 13, 2017
                            Hello MJM - based on your information regarding the decorative strip preventing the door gasket from sealing properly and the fact that there are water drops all around the doors, then it may be that your refrigerator is not sealing properly. We recommend contacting GE Factory Service at 1-800-432-2737 for assistance. Nancy at GE Appliances GE_Appliances
                            • Verified Purchase
                            • Recommended
                            11 found this review helpful
                            Good size, good price
                            I have a similar size refrigerator at home already, and as my mother-in-law moved in with us, we decided to get another refrigerator. She loves to cook, and our 18 CU was not enough for her. Of course, I shopped on-line first, went through Sears, Best Buy, etc, but there was a Home Depot near where I live, so I decided to pay a visit. It was nice to actually see the product (size and compartment) rather than purchasing on-line w/o actually seeing it. Price was very satisfying, and deliver was very prompt. (I also visited Best Buy and HHGREGG nearby before purchasing) We considered going to HHGREGG, since they had something similar, but they were charging for the shipment verses Home Depot was offering free shipment. If I were buying a new refrigerator for the first time, I might have gotten the stainless double door that is very popular nowadays, but for a second refrigerator, price was great, size was just enough, and no hassle purchase!!
                            by
                            • Pro
                            • Recommended
                            35 found this review helpful
                            Defrost often
                            Have to keep freezer almost empty and still have defrost every 4 to 6 months
                            by
                            Response from GE_AppliancesApr 15, 2024
                            Thank you for taking the time to leave your review. We hate to hear that you have constant frost buildup in your freezer. We recommend taking a look at the article below that goes into a bit more detail on why this happens and things you can do to keep it from occurring. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16894 If you continue to have issues, service will be required. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
                              Great features!
                              I bought this recently and I love it. The recessed handles, and the hidden coils are great. Will highly recommend!
                              by
                                Great refrigerator!
                                A great refrigerator with a good price! Lots of space and easy to keep clean.
                                by
                                  • Recommended
                                  fridge
                                  very roomy and perfect for what i need it for!!!!!
                                  by
                                    Great.basic Fridge
                                    This Refrigerator/Top Freezer is great for my garage
                                    by
                                      • Recommended
                                      Perfect Size
                                      Just had this delivered. Fits perfectly and gets very cold very quickly
                                      by
                                        • Recommended
                                        Easy operating
                                        Best appliances hands down will keep using this in the future
                                        by
                                          • Recommended
                                          Great features
                                          Best appliances hands down for any apartment complex
                                          by
                                            Functional, sleek fridgerator
                                            Bought this model to replace a refrigerator in my home that was starting not to work well. I like the sleek design and that there are no handles that stick out. Just grab the pocket to open. Forgot to measure old fridge, so this one is about 4" smaller overall. Not a big deal, but if you want a bigger freezer, than opt for a larger fridge. I like, and trust GE appliances and would purchase again.
                                            by
                                              A fantastic value for the price
                                              Spacious and very ergonomic. A great appliance that has tons of room.
                                              by
                                                Showing 1-30 of 890 reviews