In the spring of 2020 we had 2 dams fail in our town and flooded my recently remodeled basement. I September 2020 I decided to special order, cut to size, the 5 doors I needed to speed up the re-construction process. Well........That was a waste of time and money because it too 6 months to get the doors just to find out the quality of construction was very poor and some of the worst I have ever seen. The jambs were not put together correctly and one of the jambs was smashed. Send them back ?? Why, so I can wait another 6 months for more junk. Took be longer to repair these doors than just buying standard doors and cutting them down myself. Oh, forgot to mention that the holes for the door latches are mis-aligned, not sure yet how I'm going to fix this !! Extremely disappointed with what I thought was a well known name brand door.
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Response from YourJELD-WENTeamMar 29, 2021
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Mar 13, 2018
Looks great easy to install
Looks great easy to install
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Response from YourJELD-WENTeamMar 14, 2018
JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience.
Verified Purchase
Recommended
May 9, 2013
Great value for a solid door!
Installation was very simple. I recommend taking the door off the hinges before installing. Not by unscrewing the hinges, but by popping the pin out of each hinge. I've purchased the interior door that comes primed with all the moulding attached. This is a way better purchase. Much easier to paint trim instead of a door. And this is a solid door, other type is hollow. The rest of my doors will DEF be the already painted ones.
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Verified Purchase
Recommended
7 found this review helpful
Mar 8, 2023
nice solid core door.
Solid unit ready to install.
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Response from YourJELD-WENTeamMar 8, 2023
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Recommended
Sep 15, 2022
Easy ordering online. Came in 2-3 weeks early. We are...
Easy ordering online. Came in 2-3 weeks early. We are very pleased!
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Response from YourJELD-WENTeamSep 15, 2022
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
May 19, 2021
Well made door. Fit perfect....
Well made door. Fit perfect.
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Response from YourJELD-WENTeamDec 30, 2021
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
May 3, 2021
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Verified Purchase
Apr 29, 2021
All the hinges were on the wrong side...
All the hinges were on the wrong side
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Response from YourJELD-WENTeamMay 3, 2021
Thank you for taking the time to provide this review. We appreciate your feedback. If you have additional information you’d like to share, please contact us at 800.535.3936.
Verified Purchase
Apr 9, 2021
Easy to paint install and paint. Huge upgrade!
Price point...
Easy to paint install and paint. Huge upgrade!
Price point for custom door is high.
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Response from YourJELD-WENTeamApr 9, 2021
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Feb 19, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamFeb 19, 2021
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Nov 11, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamNov 11, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamNov 16, 2020
Thank you for taking the time to provide this review. We appreciate your feedback
Verified Purchase
Nov 26, 2019
Very nice. Takes a long time to get though....
Very nice. Takes a long time to get though.
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Response from YourJELD-WENTeamMar 5, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Jun 25, 2019
Doors were delivered in good condition, well packaged. Everything fit...
Doors were delivered in good condition, well packaged. Everything fit together as expected - I would buy these again
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Response from YourJELD-WENTeamApr 14, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
1 found this review helpful
Dec 4, 2018
These are very nice doors with frames, but be aware that, if you order the finished ones in ...
These are very nice doors with frames, but be aware that, if you order the finished ones in a white color--it is not a true white ( i.e., like baseboard white). I kept looking at it and wondered why it didn't come close to the white trim around the door that a contractor installed for me. The company did send a touch-up bottle, thank goodness, which I had to take to Home Depot to color match (actually a grayish white, although the bottle is labeled "Brilliant White"), so I could paint the trim to match all 5 doors that I ordered. So, now it doesn't go with the baseboards which are a basic white color, but I'm not going to repaint them!
One other important item bears mention--there was NO NOTICE of delivery. This order, on the Home Depot website, kept saying the delivery would be the last week of Nov., 2018. SURPRISE--they were delivered on Fri., Nov. 9th, and hour before I was leaving for an out-of-town trip!!!!! No calls, no e-mails about them coming almost 3 weeks early and we're talking about a huge package of 5 doors plus frames. I finally received a voicemail message that they would be coming soon--2 days after they had already been delivered and the Home Depot website still said Nov. 28th. I'm sure this doesn't happen very often, but it sure was a BIG inconvenience to get the package taken apart and then brought into my condo by the delivery people, who got special permission to help me (I'm in my 70's) since I not received any notice of delivery!
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Response from YourJELD-WENTeamApr 13, 2020
Thank you for taking the time to provide this review. We appreciate your feedback
DIY
Verified Purchase
Recommended
1 found this review helpful
Oct 24, 2018
No problems ,door fit great. Thanks home depot ...
No problems ,door fit great. Thanks home depot
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Response from YourJELD-WENTeamOct 24, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Sep 18, 2018
We ordered and successfully installed other Jeld-wen prehung doors. These two orders came extrem...
We ordered and successfully installed other Jeld-wen prehung doors. These two orders came extremely damaged but not enough to identify the damage upon pickup. Very disappointed.
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Response from YourJELD-WENTeamSep 18, 2018
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
DIY
Verified Purchase
Aug 28, 2018
The door was easy to install....
The door was easy to install.
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Response from YourJELD-WENTeamSep 5, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Jun 26, 2018
The door is perfect, like the aesthetics of it. Lite weight easy to handle and install. When or...
The door is perfect, like the aesthetics of it. Lite weight easy to handle and install. When ordering go into the store.
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Response from YourJELD-WENTeamJun 27, 2018
JELD-WEN truly appreciates your feedback. Knowing that we’ve served you well strengthens our resolve to improve daily. Thank you for taking time to share your generous and encouraging words.
Verified Purchase
Recommended
Dec 26, 2017
I really wanted Steves and Sons in an 18 inch...
I really wanted Steves and Sons in an 18 inch two panel and was unable to find Steves and Sons in that size. The Jeld Wen was an okay alternative. So far so good.
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Response from YourJELD-WENTeamDec 27, 2017
JELD-WEN truly appreciates your feedback. Knowing that we’ve served you well strengthens our resolve to improve daily. Thank you for taking time to share your generous and encouraging words.
Verified Purchase
Jun 7, 2017
Damaged
Waited 2 months to arrive came in with damaged frame and deep groves scratched into door
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Response from YourJELD-WENTeamJun 8, 2017
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. Please return the damaged product to the nearest Home Depot/Lowe’s as soon as possible so an associate may assist by processing a new order on your behalf. If you have additional information you’d like to share, please contact us at 800-535-3964.
May 5, 2015
Perfect
Was easy to install. Painted nicely. Took a little longer to get than expected.
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DIY
Verified Purchase
Recommended
Apr 28, 2015
Nice Door
I love the look of this door with the arched panel and this was the only place I could find a door of this size, in this style for our bathroom linen closet. I think the price is a little outrageous for a door of this size, as the other doors we purchased that are twice this size were less expensive.
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DIY
Verified Purchase
Recommended
4 found this review helpful
Sep 4, 2014
Very Disappointed
I had to prefer and reorder these doors 3 different times before they "came correct", finally the swing and hinges were right, then each doors molding was installed backwards. I had to remove, switch around before I could install. Very disappointed in Home Depot.
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Response from YourJELD-WENTeamMar 31, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Sep 20, 2013
Linen Door
I never realized how hard a linen door was to find. To make matters worse I could only find a pre-painted door. This cost twice as much as the non pre-painted door HD sells. The non painted one was not available. The door itself is fine. Just expensive. For a painted door I thought it would come with the door and the jamb painted. I was wrong.