The sink arrived badly broken. We discovered the break as we unboxed it for the install. See pics. It was in several pieces in the box. There's a ding hole in the cardboard box, as though a sharp item like a rebar jabbed it and cracked it irreparably. The packaging had no styrofoam whatsoever, which was surprising considering it's fragility. 3 stars for the customer service on the return at our local Home Depot. Thanks to Darron for resolving a difficult situation quickly and easily.
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Response from Kohler Product ExpertApr 29, 2024
Hello Jo, this is Lisa with Kohler Co. I am sorry to read that your sink arrived damaged. This is certainly not something you should expect. We would like to look into this further with you and learn more about your experience. Please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
Verified Purchase
Mar 19, 2022
Great sink for a tight space
We needed a narrow sink (less than 19 inches in width) for our small powder room. This sink looks great and works perfectly for our space. Sink is wide enough where I have zero concerns about water splashing out.
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Recommended
Oct 24, 2021
Remodel, Replacement.
Sink top did not fit the base tightly. New install so no comment on durability
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Verified Purchase
Recommended
Jun 12, 2021
Pedestal Sink
Love the look of this sink in our half bath. We did have someone install it so I cant speak to that part of it but for the price it has the right amount of style and fits great in our space.
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Recommended
Jan 29, 2020
After the unit was installed it looks great and functions great. The surfaces are smooth and unbl...
After the unit was installed it looks great and functions great. The surfaces are smooth and unblemished.
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Verified Purchase
Recommended
Jan 14, 2020
Replaced an Eljer, the Koehler is a much better made sink.
Replaced an Eljer, the Koehler is a much better made sink.
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Verified Purchase
Recommended
1 found this review helpful
Nov 9, 2019
Love, love, love this Kohler Pedestal Sink! We purchased this with the matching Elmbrook Kohler t...
Love, love, love this Kohler Pedestal Sink! We purchased this with the matching Elmbrook Kohler toilet. The style and shape of both are what drew me to the Elmbrook. Both modern and stylish design. My husband had no issues installing.
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Recommended
Apr 12, 2018
I replaced an old pedestal sink with this Kohler model. It is tall, which we preferred, and has ...
I replaced an old pedestal sink with this Kohler model. It is tall, which we preferred, and has clean lines. It looks fantastic. My only complaint is the difficulty I experienced during install. I would assume this is common to all pedestal sinks, but attaching the plumbing is very difficult once the base is in place. I followed the directions that accompanied the sink and still had issues. The problem is, you can't see the plumbing once everything is in place and ready for hook-up. I resorted to using my phone in selfie mode to make sure everything was done correctly. Otherwise, you have to do it by touch.
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Verified Purchase
Recommended
5 found this review helpful
Sep 26, 2017
Beautiful. Completes my vision for the bathroom
Beautiful. Completes my vision for the bathroom
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Verified Purchase
Recommended
1 found this review helpful
Aug 22, 2017
Pedestal and sinks packed securely in separate boxes. Instructions are...
Pedestal and sinks packed securely in separate boxes. Instructions are straightforward and well written, but I watched a couple of YouTube videos "just to be sure" I wasn't missing anything. Pre-installing the (Moen Darcy) widespread faucet took the most time, but was also easy. Aesthetics are a personal choice, but I like the "contemporary classic" look of this sink - clean lines, few and subtle curves.
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Verified Purchase
Jul 15, 2017
I recently replaced a 30" vanity cabinet/sink combination with the Koehler Elmbrook pedestal sin...
I recently replaced a 30" vanity cabinet/sink combination with the Koehler Elmbrook pedestal sink. Before the change my tiny bathroom felt tight. The Elmbrook pedestal sink makes it look and function like a larger space. I am very happy and it definitely meets my expectations.
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Verified Purchase
Recommended
5 found this review helpful
Jul 11, 2017
This is a very solid, high quality pedestal sink. The sink comes packaged very carefully in two ...
This is a very solid, high quality pedestal sink. The sink comes packaged very carefully in two different boxes. (Lower and upper) The sink comes with easy to ready instructions along with the needed hardware. In my opinion, the sink has very clean lines that offer a slight contemporary look without needing to be in a fully contemporary setting. Our house is far from being very contemporary in style, and it looks great!! I would strongly recommend for anyone looking to freshen up their bathroom or powder room. As far as the faucet holes, there are countless styles of faucets that can be used with the configuration. I would recommend double checking the faucet or the sink prior to purchasing both to make sure they are compatible.
Looks great. Easy to install. Wide, deep basin with overflow drain
As I lifted the pedestal base up and out of its box, I was pleasantly surprised at how thick and weighty it is. The white vitreous porcelain sink and pedestal are beautifully finished and uniform. The 2-piece design of this pedestal sink assembles quickly. The vanity top sits firmly on the base and does not wobble. The concave shape of the base helps hide the drain pipe, which ideally should be chromed metal pipe since it’s not completely hidden so it becomes a decorative feature of the sink. I like the large, deep, basin, and the fact that there is an overflow drain, but there is no room for soap and toiletries on either side of the sink basin, only a small area next to the faucet handles. The top features pre-drilled holes for a standard 8-inch widespread lavatory faucet. The base and sink is anchored to the wall studs and floor using included hardware. A hole is pre-drilled in the center of the base, allowing the included lag bolt a way to pass through to the flooring. Although installation is straight-forward, the included instructions contain text and illustrations detailing each step in the installation procedure. The styling of this pedestal sink coordinates well with the Kohler toilet from another collection that I recently installed in my ½-bath. I’d suggest installing the faucet and drain pipe to the sink before placing the top on the pedestal and securing it to the wall. This pedestal sink is a great choice for a small bathroom or ½-bath where under-sink storage isn’t needed.
High Quality, Easy to Install, Looks Great, Nice Design
Very happy with the look and installation of this sink.
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Verified Purchase
Mar 14, 2024
Beautiful sink and the size is perfect for our small powder room.
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Verified Purchase
Feb 21, 2024
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Verified Purchase
Feb 18, 2024
Do not ship to home
The base was in pieces when I received it. Packaging was non existent. Just the base in the box with no padding. Can't even blame the delivery people...smh.
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Response from Kohler Product ExpertFeb 20, 2024
Kisha, this is Sarah with Kohler Co. I am very sorry to read your Elmbrook pedestal base arrived damaged. This is not the standard of quality that we aim to deliver with Kohler products. We recommend contacting your point of purchase directly to inform them and to set up an exchange. Please email our team at KohlerCustServ@kohler.com with any questions or for further assistance. Thank you. -Sarah S. Kohler Customer Service
Jan 18, 2024
Sink top arrived damaged. Home Depot customer service referred me to Kohler customer service who is replacing it but I am having to wait a month before it ships then another two weeks for delivery. My bathroom remodel is complete other than the sink top. Very disappointing that a replacement was more readily available. I do believe the sink will be a beautiful addition once received.
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Response from Kohler Product ExpertJan 19, 2024
AMY, my name is Jessica with Kohler Customer Service. I am sorry to hear your Elmbrook sink arrived damaged. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. As a valued Kohler customer, we certainly appreciate any kind of feedback you can offer. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
Verified Purchase
Dec 20, 2023
The pedestal was delayed. Then the basin was delayed further. When the basin arrived it was simply the Kohler box. The sink was damaged in shipping.
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Response from Kohler Product ExpertDec 22, 2023
Peter, this is Sarah with Kohler Co. I am very sorry to hear your Elmbrook sink top did not arrive in the box with your order, and for the delay and inconvenience. We recommend contacting your point of purchase directly to inform them and set up an exchange. Please email our team directly at KohlerCustServ@kohler.com with any questions. We are here to help. -Sarah S. Kohler Customer Service
Verified Purchase
Nov 17, 2023
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Verified Purchase
Oct 18, 2023
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Verified Purchase
Sep 13, 2023
Love the size and height of the sink. Also allows space to place a few items on. I made the right choice.
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Verified Purchase
Sep 6, 2023
Pros This is a great sink it is well made. Cons It is very hard to install the faucet on the sink basin.
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Verified Purchase
Jul 26, 2023
Pedestal column and sink did not match. When our plumber came to install, he informed us that he could not install because the two parts would not fit together, so we have to return them and have to reorder as the original order was no longer available.
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Response from Kohler Product ExpertJul 28, 2023
David, my name is Jessica with Kohler Customer Service. I am sorry to hear your basin and pedestal did not work together. We take pride in our designs and are disappointed that your experience has been less than exceptional. We would like to hear more about your experience with this sink. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Verified Purchase
Jul 26, 2023
Love it. Beautiful vintage modern appeal
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Verified Purchase
Jul 14, 2023
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Verified Purchase
Jul 6, 2023
It looks wonderful in my bathroom! Just the right size, sleek and very pretty!