Customer Reviews for KOHLER Touchless Toilet Flush Kit
- Retrofits to most standard toilets
- To flush, simply hold your hand over the tank
- Requires 4 AA batteries (included with purchase)
Customer Reviews
Feb 7, 2017
We bought a toilet with this system included. Big mistake. Eats batteries; tried rechargeable and...
We bought a toilet with this system included. Big mistake. Eats batteries; tried rechargeable and regular. Also flushes on it's own and when the batteries get low it flush half way allowing the water to run continuously until you manually fix it. Worse part is this toilet does not have a manual flush mechanism even though the box and wording advertised as dual flush function. We are stuck with a piece of junk.
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Response from Kohler Product ExpertFeb 8, 2017
Hi MacTruck, My name is Sarah from Kohler Co. We are sorry to hear you are having issues with your Touchless Flush toilet phantom flushing. We would suggest checking a few things. There should be nothing on the tank lid such as tissue boxes, wet wipes or decorations. These can cause the sensor to activate. The chain attached to the wheel should be removed of any slack. There should be no metallic or damp items within 10" of the sensor. If steam is present when the unit activates, we would suggest improving the venting in the room, dampness can falsely activate the sensor. If the touchless module or tank lid is wet, the condensation could cause the sensor to activate. We have a foam kit to prevent condensation on the tank lid if this is the issue. If you are still having problems, or need the foam kit, please contact our Customer Service team. We have also redesigned the battery holder and sensor assembly to eliminate this issue. We would like to send you these replacements if the above troubleshooting does not rectify this. You can contact our Customer Service team directly at KohlerCustServ@kohler.com Sincerely, Sarah B. KOHLER Customer Service
Feb 7, 2017
Great product. Easy to install....
Great product. Easy to install.
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Feb 1, 2017
Does not work correctly....
One of the good points of this it's very easy to install.
However, this does not flush or stay open long enough to flush solid waste. Which I have tried to adjust the chain on this, still same with no good luck. Am I missing something or is their away to slow down the motor on this?
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Response from Kohler Product ExpertFeb 2, 2017
Hi Spyeyes, my name is Sarah with KOHLER Co. I am sorry to hear you do not feel your Touchless Flush kit is performing correctly. The chain will open and close the flush valve rather quickly. If you are seeing performance issues with the flush, we suggest reviewing some tips for installing the Touchless Flush kit, here: https://youtu.be/xopcHMm_ies. For additional assistance on this inquiry, please contact our Customer Care Center at KohlerCustServ@kohler.com. We're glad to help! -Sarah B. KOHLER Customer Service
Jan 31, 2017
used this to replace the one my contractor broke switching toilets from one room to another. My h...
used this to replace the one my contractor broke switching toilets from one room to another. My husband hates this toilet, because you need a supply of batteries nearby. When the battery gets low, the water continues to run. more than once I've turned the water off to the toilet , so I could replace the batteries. I'm neutral on this type of toilet.
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Jan 29, 2017
It was really easy to install, and practical to use...
It was really easy to install, and practical to use especially for the purpose of infection control.
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Jan 27, 2017
kroler hands free
Just finished talking to a representative of kroler and they say do not put any objects on top of the tank (towels) believe this may be my problem
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Jan 24, 2017
SO FAR IT IS WORKING OK
SO FAR IT IS WORKING OK
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Jan 10, 2017
Pure garbage. Works for a short while, then eats...
Pure garbage. Works for a short while, then eats up batteries and dies. Then top sensor closer must be replaced. Watch out if you bought the toilet with no hole to add a manual flush leaver. You are out of luck!
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Response from Kohler Product ExpertJan 10, 2017
Hello, my name is Sarah with KOHLER Co. I am sorry to hear your Touchless Flush kit is going through batteries fast. We have redesigned the battery holder and sensor cover and would like to send you these replacements. We feel replacing these parts will eliminate this problem. Please contact us directly at KohlerCustServ@kohler.com. -Sarah B. KOHLER Customer Service
Dec 15, 2016
Do Not Buy. Terrible Product.
When replacing all the toilets in my home (5), I replaced all the manual levers with this product. Upon installation, two worked properly and the other three had to be exchanged. Of the three new exchanges, only one worked and two had to be exchanged again. And then finally all worked. After two months, one unit now flushes approximately four times a day on its own with no one in the bathroom. Another one, stripped it's gears and just runs continuously without flushing. And a third only half flushes; so the bowl won't flush completely and it just leaks water never filling up the tank (even with brand new batteries). I really wanted these to work which is why I've stuck with it so long. I assumed a large reputable company like Kohler wouldn't put out such a faulty product. I was completely wrong. I'm off today to find replacement alternatives for these "Touchless Flush" devices, which should be called "Flushless Flush" devices instead. Listen to all the bad reviews and save yourself the headache!
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Response from Kohler Product ExpertDec 18, 2016
DIYguy, My name is Sarah from Kohler Co. We are sorry to hear you are having issues with your Touchless Flush kits. We would suggest checking a few things which may eliminate the kits that are constantly running or running sporadically throughout the day. There should be nothing on the tank lid such as tissue boxes, wet wipes or decorations. These can cause the sensor to activate. The chain attached to the wheel should be removed of any slack. There should be no metallic or damp items within 10" of the sensor. If steam is present when the unit activates, we would suggest improving the venting in the room, dampness can falsely activate the sensor. If the touchless module or tank lid is wet, the condensation could cause the sensor to activate. We have a foam kit to prevent condensation on the tank lid if this is the issue. If you are still having problems, or need the foam kit, please contact our Customer Service team. We have also redesigned the battery holder and sensor assembly which we would like to send you. You can contact our Customer Service team directly at KohlerCustServ@kohler.com Sincerely, Sarah B. KOHLER Customer Service
Dec 13, 2016
easy to assemble and it works much better than the regular old fashion product
easy to assemble and it works much better than the regular old fashion product
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Nov 10, 2016
Did not function as described. Had to replace batteries monthly. Did not consistently respond to ...
Did not function as described. Had to replace batteries monthly. Did not consistently respond to hand movements. Did not work 10% of the time.
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Response from Kohler Product ExpertNov 12, 2016
Hello, my name is Sarah with KOHLER CO. I am sorry to hear you had trouble with your Touchless Flush kit. We have recently made an enhancement which improves the performance of your existing unit. You will easily be able to switch your current battery holder and sensor cover for the new ones. We hope that you will do so as we feel it will improve the future experience with your product. Please email us directly so that we can gather more information on where to send the replacement parts. Our email is KohlerCustServ@kohler.com Sincerely, Sarah B. KOHLER Customer Service
Nov 8, 2016
When it works it's great
First one lasted less than a year which is the reason why I had to buy a new one. Hopefully this one lasts longer.
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Nov 6, 2016
Don't by this! I bought the whole toilet with the touchless mechanism built in. I have had it fo...
Don't by this! I bought the whole toilet with the touchless mechanism built in. I have had it for about 9 months. After about 3 months, it started flushing by itself. Through out the day, at night, randomly, sometime several times in sequence. Really annoying, since the toilet is in our master bedroom. Wastes a lot of water, and because I have a water softener, have had to fill up salt more often too. Since it was a complete toilet with this mechanism, I could not convert to manual flushing. I am living with the top off, and pulling the chain from inside to flush! Waiting for a reply from Kohler.
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Nov 1, 2016
Works great and was very easy to install! Hands above the unit it replaced and only uses half the...
Works great and was very easy to install! Hands above the unit it replaced and only uses half the batteries.
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Nov 1, 2016
Toilet was installed against a wall so when flush lever broke it was either remove toilet or buy ...
Toilet was installed against a wall so when flush lever broke it was either remove toilet or buy touchless. Super easy to install. Only took about 15 minutes. Works great.
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Oct 26, 2016
Phantom flushes, batteries die fast.
Phantom flushes, batteries die fast.
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Response from Kohler Product ExpertOct 27, 2016
Hi LuvtheLord, My name is Sarah from Kohler Co. I am sorry to read you are having a problem with your Touchless flush kit. We have recently made an enhancement which improves the performance of your existing unit. You will easily be able to switch your current battery holder and sensor cover for the new ones. We hope that you will do so as we feel it will improve the future experience with your product. Please email us directly so that we can gather more information on where to send the replacement parts. Our email is KohlerCustServ@kohler.com Sincerely, Sarah B. KOHLER Customer Service
Oct 21, 2016
Great Gadget - when it works
Lasts at the most a month. Had to exchange 4 or 5 already. This time had to settle for open box. Either the unit breaks, or it just stops working. No, not the batteries or user installation. WAY overpriced for a product that ALWAYS stops working or breaks. Too bad - it's a great idea and works good, if and when it works at all.
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Response from Kohler Product ExpertOct 21, 2016
Awa, My name is Sarah from Kohler Co. I am sorry to read you are having a problem with your Touchless flush kit. We have recently made an enhancement which improves the performance of your existing unit. You will easily be able to switch your current battery holder and sensor cover for the new ones. We hope that you will do so as we feel it will improve the future experience with your product. Please email us directly so that we can gather more information on where to send the replacement parts. Our email is KohlerCustServ@kohler.com Sincerely, Sarah B. KOHLER Customer Service
Oct 19, 2016
Short lived
Had for two years and about to buy my 3rd replacement , when it woks it's great, I have no choice but to replace the kit as I have to replace the whole toilet if I dont. At $49 it's worth a try but try your least used bathroom first to see if you like... Battery life is pretty bad also..
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Response from Kohler Product ExpertOct 21, 2016
Hi Damo, my name is Sarah with Kohler Co. I am sorry to read you are having a problem with your Touchless flush kit. We have recently made an enhancement which improves the performance of your existing unit. You will easily be able to switch your current battery holder and sensor cover for the new ones. We hope that you will do so as we feel it will improve the future experience with your product. Please email us directly so that we can gather more information on where to send the replacement parts. Our email is KohlerCustServ@kohler.com Sincerely, Sarah B. KOHLER Customer Service
Oct 4, 2016
The whole family loves these
We had two toilets with flushing problems where they would hang or not flush all the way even after replacing most of the inner workings so I decided to give these a try. We love them. One toilet was a bit of a challenge to install but once they were working they flush beautifully every time.
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Oct 4, 2016
Waste of money !!! !!! !!!
I like to stay up to date with technology but this technology evidently wasn't tested more than a few days. A week after I had this toilet installed it started flushing on its own. I called Koehler and they sent me replacement parts but the flushing problem continued. Now the flush arm will only move about an inch and will not flush. I wish I had not bought this toilet.
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Response from Kohler Product ExpertOct 4, 2016
Hello, my name is Sarah with Kohler Co. I am truly sorry to hear your replacement Touchless Flush kit is not rotating correctly to flush. I would suggest checking the trip lever chain to ensure there is enough space for the wheel to rotate completely. An excess of chain could also cause this problem as it could get caught up in the rotating wheel. If this is the case, we would suggest shortening the chain. It should be taut in when in a resting position. If you have any questions, please contact our Customer Service team at KohlerCustServ@kohler.com. -Sarah B. KOHLER Customer Service
Oct 2, 2016
Flushes 150 times a day while at work
It's Flushing right as I write this. Now it waste so much water. Cost hundreds of extra dollars a month in water. Good luck to everyone
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Response from Kohler Product ExpertOct 3, 2016
bgreen, This is Laura with Kohler Co. I am sorry your toilet is not working correctly. Please check the following: is anything sitting on the tank cover (remove the items); is the underside of the tank cover wet; is the touchless module wet; does the flush activate within 20 seconds of refilling the tank or while the tank is still refilling; are there any damp or metallic items within 10" of the sensor? Please contact our Customer Care team at KohlerCustServ@kohler.com if any of the above are occurring. We look forward to hearing from you and resolving this issue. Sincerely, M. Laura K., KOHLER Customer Service
Sep 25, 2016
Don't buy a toilet with batteries
Bad idea. Who wants to change the batteries before they have to go.
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Response from Kohler Product ExpertSep 26, 2016
Hi Monkey1, My name is Sarah from Kohler Co. We have recently made an enhancement which improves the performance of your existing unit. You will easily be able to switch your current battery holder for the new ones. We hope that you will do so as we feel it will improve the future experience with your product and extend the life of your batteries. Please email us directly so that we can gather more information on where to send the replacement parts. Our email is KohlerCustServ@kohler.com -Sarah B. KOHLER Customer Service
Sep 13, 2016
Elegant solution to arthritic hands.
Perfect for elderly mother who cannot use arthritic hands. Plumber installed it without problems.
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Sep 13, 2016
Not what I expedited
After purchasing a Kohler toilet I had to purchase a replacement because the one that came with the toilet kept flushing on it's own. This was only after two years after purchasing the toilet with the touchless fit all ready installed. Once you install it be prepared to replace it every couple of years. Let me add once it goes you have to flush the toilet by take the top off and pull the chain or turn the motor by hand.
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Response from Kohler Product ExpertSep 14, 2016
Hi WAC, My name is Sarah from Kohler Co. We are sorry to hear you are having issues with your Touchless Flush kit. We would suggest checking a few things that may cause the phantom flushing. There should be nothing on the tank lid such as tissue boxes, wet wipes or decorations. These can cause the sensor to activate. The chain attached to the wheel should be removed of any slack. There should be no metallic or damp items within 10" of the sensor. If steam is present when the unit activates, we would suggest improving the venting in the room, dampness can falsely activate the sensor. If the touchless module or tank lid is wet, the condensation could cause the sensor to activate. We have a foam kit to prevent condensation on the tank lid if this is the issue. If you are still having problems, or need the foam kit, please contact our Customer Service team. We have also redesigned the battery holder and sensor assembly to eliminate this issue. We would like to send you these replacements if the above troubleshooting does not rectify this. You can contact our Customer Service team directly at KohlerCustServ@kohler.com Sincerely, Sarah B. KOHLER Customer Service
Sep 10, 2016
auto flush
Replaced batteries and 2 days later unit turns to far around. Therefore the valve does not close, causing water to constantly rum
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Response from Kohler Product ExpertSep 12, 2016
JJ, My name is Sarah from Kohler Co. I am sorry to read you are having a problem with your Touchless flush kit. We have recently made an enhancement which improves the performance of your existing unit. You will easily be able to switch your current battery holder and sensor cover for the new ones. We hope that you will do so as we feel it will improve the future experience with your product. Please email us directly so that we can gather more information on where to send the replacement parts. Our email is KohlerCustServ@kohler.com Sincerely, Sarah B. KOHLER Customer Service
Aug 30, 2016
Easy to use
I guess it was easy it did not take long. I glad it came so quickly.
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Aug 27, 2016
Not worth the trouble
I thought this touchless toilet would be great with kids, etc. but it has been nothing but trouble. We have had dozens of "mystery" flushes! No one in the bathroom and "swoosh"! I have had to replace this battery pack with Kohler 3 times now. Now Kohler is saying that 2 of the parts in the battery pack need to be replaced due to some fault in them. And it takes a long time to get the new parts. Not pleased to say the least. AND, to top it off, I bought the whole toilet, which has a tank with no hole to put in a regular type flushing handle. I would not recommend this product at all.
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Response from Kohler Product ExpertAug 29, 2016
Janice63, My name is Sarah from Kohler Co. I am sorry to hear your Touchless Flush toilet is flushing randomly. We would suggest checking a few things. There should be nothing on the tank lid such as tissue boxes, wet wipes or decorations. These can cause the sensor to activate. The chain attached to the wheel should be removed of any slack. There should be no metallic or damp items within 10" of the sensor. If steam is present when the unit activates, we would suggest improving the venting in the room, dampness can falsely activate the sensor. If the touchless module or tank lid is wet, the condensation could cause the sensor to activate. We have a foam kit to prevent condensation on the tank lid if this is the issue. If you are still having problems, please contact me by email at KohlerCustServ@kohler.com. I would like to find another solution for you. -Sarah B. KOHLER Customer Service
Aug 23, 2016
Is worse think
Kohler touchless is worse... I keep buy it every 4 month one new ... I change my toilet next time when I broke. I tried from this is keep flush at night time and someone times when u touch it is not working.
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Response from Kohler Product ExpertAug 25, 2016
Hi Mazika0777 I'm Tiffany with Kohler Co. I'm sorry that the Kohler touchless unit does not perform to your standards. Please be sure that there is nothing on the tank lid. Secondly, check that excess slack is removed from the chain. Be sure that the touchless module and the underside of the tank lid are dry. Lastly, there should be no metallic or damp items within 10" of the sensor. If the recommendations that I have made do not improve the performance of your unit please contact the Customer Service team directly at KohlerCustServ@kohler.com Sincerely, Tiffany S., KOHLER Customer Service
Aug 23, 2016
Not a good product
I have tried this product 4 times, each time it lasted less then a month, plastic gears inside stripped every time. Followed instructions each time. They need to use metal gears.
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Response from Kohler Product ExpertAug 25, 2016
Hi rwillis55, my name is Sarah from Kohler Co. I am sorry to read you are having a problem with your Touchless Flush kit. We have recently made an enhancement which improves the performance of your existing unit. Please email us directly so that we can gather more information on where to send the replacement parts. Our email is KohlerCustServ@kohler.com. We look forward to hearing from you soon! -Sarah B. KOHLER Customer Service
Aug 7, 2016
Phantom flushing is quite bad
We had the phantom flushing too.
My wife heard it flushing 5 times while she was taking a shower (10 min).
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Response from Kohler Product ExpertAug 7, 2016
Christian, My name is Sarah from Kohler Co. I am sorry to hear you are having issues with your Touchless Flush kit phantom flushing. We would suggest checking a few things. There should be nothing on the tank lid such as tissue boxes, wet wipes or decorations. These can cause the sensor to activate. The chain attached to the wheel should be removed of any slack. There should be no metallic or damp items within 10" of the sensor. If steam is present when the unit activates, we would suggest improving the venting in the room, dampness can falsely activate the sensor. If the touchless module or tank lid is wet, the condensation could cause the sensor to activate. We have a foam kit to prevent condensation on the tank lid if this is the issue. If you are still having problems, please contact our Customer Service team. We have also redesigned the battery holder and sensor assembly. We would like to send you these replacements if the above troubleshooting does not rectify this. You can contact our Customer Service team directly at KohlerCustServ@kohler.com -Sarah B. KOHLER Customer Service
