Thanks for reaching out to us. Please contact our customer service department at 1-800- 775-0703 or by email at CustomerService@KrausUSA.com so we can help you fix the soap dispenser or replace it under the lifetime warranty.
I've taken the liberty of creating a case for you with our Customer Service Team: 223768. Please feel free to refer to your case number when reaching out to us and we will gladly take it from there.
Thank you for sharing your experience with us and giving us the opportunity to remedy the situation.
Best regards,
Mike
Kraus USA