We're truly sorry to hear that your sink arrived in a less than perfect condition. It's important to note that the handling of packages during transit, which can sometimes be quite rough, is quite different from the typical day-to-day use of a sink. Unfortunately, in some instances, carriers may inadvertently cause damage to packages, especially if an item is hit on a corner with significant force. However, we want to assure you that our Karran quartz sinks are designed with durability in mind and are built to withstand the rigors of daily use. These sinks are crafted with high-quality materials and rigorous standards to ensure they stand the test of time under normal use conditions. Again, we deeply apologize for this inconvenience and will work with you to resolve this issue to your satisfaction. If you need further assistance, please don't hesitate to reach out. Please send me your contact information to tdonovan@karran.com and I will work with you on getting a replacement.