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Customer Reviews for KitchenAid 24 in. Stainless Steel Top Control Dishwasher with Stainless Steel Tub and Clean Water Wash System, 44 dBA

Internet #206156695

Model #KDTM354ESS

Store SKU #1001481965

  • Clean Water Wash System removes food particles from wash water
  • PROSCRUB option helps eliminate soaking or pre-scrubbing
  • Advanced PRODRY system offers a recessed heating element and fan

Customer Reviews

  • 4.7
    out of 3,294 reviews
  • 93% recommend this product
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Showing 1-30 of 3,294 reviews
Started on fire
[This review was collected as part of a promotion.] 4 years old. The main motor stopped working. I pulled the unit out and saw that it had been leaking for a long time. The brand new cabinets that were installed were ruined and the floor under the dishwasher was rotten. There were also flys breeding under the unit from the water. I pulled the unit out. I noticed the hoses on the back and sides had melted to the point where they started to catch fire. There were burn marks all along the side and back of the unit I would not recommend a KitchenAid to anyone.
by
Response from Consumer CareSep 20, 2023
Thank you for sharing your experience with us, Booker42. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 397979. We look forward to speaking with you. Marie Q
    Remodeled kitchen
    [This review was collected as part of a promotion.] I have been in the appliance repair business for over 40 years and Kitchen aid has been my go to appliance. Nothing is bulletproof but I have found this has been the most consistent in quality and service.
    by
      • Recommended
      Cleans Well and Very Satisfied
      (This review was collected as part of a promotion.) We bought it because our last dishwasher was also Kitchenaid and it worked well. We needed a dishwasher replacement ASAP and due to Covid19, we would have to wait months for one if we ordered one, so this was a floor model. We are pleases with our purchase. It is super quiet, has all the functions you would need and cleans really well even on well water. I don't think the window is useful other than a conversation piece. It's not like you can turn the light on and watch the dishes wash, but when the door is open the light does come on and believe it or not, this is actually super helpful. Really easy to see to load and unload! Otherwise, when the cycle is done the light will come on for about 10 minutes to signal you that it is done. That is really not needed as it had the word "clean" illuminated and an audible signal also sounds. My last Kitchenaid did have a 3rd rack which this one doesn't and I DO miss that.
      by
        • Recommended
        Best Dishwasher Ever owned!
        [This review was collected as part of a promotion.] Bought 2 months ago to replace 10 year old KitchenAid that quit working. Great features and quietest dishwasher I’ve ever had. May cost little more than some but well worth it. Going forward will not even consider buying anything except a KitchenAid!
        by
          • Recommended
          Buy the extended warranty
          I bought this Kitchenaid dishwasher 2 years ago. I could have spent alot less but I thought spending more meant higher quality but I was wrong. After 2 years, there was a catastrophic motor failure. My previous dishwasher lasted 15 years without a problem. This Kitchenaid became an unusable brick in 2 years. If you just have to have this dishwasher, buy the longest extended warranty available. You can thank me later.
          by
          Response from KitchenAidTeamJul 9, 2020
          Hello John, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand
            3 found this review helpful
            Awesome Dishwasher!
            So I don’t really ever take the time to write a review about anything. But - this dishwasher is amazing. Even without adding the rinse agent, our dishes come out dry and spotless. And I can’t believe how quiet it is – my wife and I can’t even tell it’s running when it’s on. Just wow. Very happy with this dishwasher. It’s definitely more expensive, but to have a dishwasher this good is totally worth the price.
            by
              • Recommended
              3 found this review helpful
              Spot welds on top drawer slider out rusted and waiting for repairman today
              I loved this dishwasher until last week when the top rack fell down due to the weld failure from rusting. Bought mine 30 months ago and would recommend you purchase an extended service plan. Take out the rack and inspect the rack slider before you buy to see if they have improved that part. Many comments out on the parts suppliers page about frustrated Kitchenaid owners. PRO: Using recommended detergent this dishwasher cleans everything I throw at it. Have been using it nearly daily for 30 months. It is quiet and efficient.
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                2 found this review helpful
                No you dont NEED the window, but why not have it?
                [This review was collected as part of a promotion.] Coming from a 6 year old 47DB Bosch. This has been in about 1 week or so, so i cant speak to durability and longevity. It is Quite unless its partial load, then you hear the water hit the door/window but it still hard to notice. At 44DB its shockingly very quiet and efficient with a normal load. I use the express wash with no dry cycle because i always set the timer for 4 to 6 hours delay after dinner cleanup then it washed over night. By morning, its VERY clean & dry. The only standing water is on top of the coffee cups. I think the other setting are all over 2 hours. The express is under 1 hr and all that you need. With that said, i always immediately rinse my dishes after use, i use Cascade Power Dry and Finish Powerball. I am impressed...I do however, wish you could turn the light on while washing. I'm surprised with a window that we wouldn't have that option. The inside racks, you can not rotate flat if you need to lay something down. With that said, I wash everything including all pots and pans, so that may be just me that likes to have things flat sometimes... So basically 2 minor quirks that really are not bad and do NOT impede functionality in ANYWAY. I purchased this machine KNOWING these things. My husband wanted the window... we got the window... With that being said, i LOVE the LED lights in this Machine that come on for 10 min at the end of the cycle & when you open the door. You don't realize you need a light in you washer until you have one! We have the KitcheAnid low profile Microwave & the kitchenAid single door Gas free standing range now added this dishwasher, the refrigerator is next, I am happy!
                by
                  • Recommended
                  Super QUIET!!!
                  [This review was collected as part of a promotion.] We've been using this now for a couple months. We've had a Kitchen Aid double drawer, and Bosch in the recent past. This is my FAVORITE so far. Easy to load. Like the single flatware bin to lift out and put silverware away quickly. Cleans excellent and you don't even know its there. Thanks Kitchen Aid!!!
                  by
                    • Recommended
                    Works great!
                    [This review was collected as part of a promotion.] I’ve had it in my new home for a month and have been happy with its ability to clean and also how quiet it is. Looks so professional too!
                    by
                      • Recommended
                      Amazing cleaning, and so quiet!
                      [This review was collected as part of a promotion.] We tested it by loading the top with containers that were coated with cheese from super-gooey leftover macaroni and cheese. Washed on just normal cycle and wow! I'm a believer. I wish I hadn't waited so long to upgrade. Every time I use it I say "I love our dishwasher!"
                      by
                        • Recommended
                        This has been the worst dishwasher we have ever owned. Before this we had a Maytag(that worked ok...
                        This has been the worst dishwasher we have ever owned. Before this we had a Maytag(that worked okayish)and before that an older model KitchenAid that worked great(we changed it out for stainless). I have replaced the thermostat, the heating element, the control board and now the drain pump. These items all went out as soon as the warranty expired like clockwork. When the dishwasher is running is does just an "alright" job of cleaning and even with the heated dry function the dishes come out 50% of the time with drips. I can say that it's fairly quiet, but the running cycles take forever!(3-4 hours). Hey maybe we purchased a lemon but I would never recommend a KitchenAid dishwasher to anyone I liked. Everything is made by Whirlpool now and quality is just subpar. I think we will spend the extra money the next round and buy a Bosch(friends and family have had a great history with Bosch) because it's going to take an awful lot to ever bring us back to buying one of these Stainless steel paper weights again.
                        by
                        Response from KitchenAidTeamNov 12, 2019
                        Hello Garrett, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand
                          2 found this review helpful
                          Super quiet
                          [This review was collected as part of a promotion.] Works great! Dishes come out so clean. This model is super quiet, can barely hear it when running. The look is super clean and sharp looking.
                          by
                            • Recommended
                            I love all the features on this dishwasher!
                            [This review was collected as part of a promotion.] I ordered this online and I was really concerned whether I was going to like it since I didn't actually see it in person. The third level rack is really awesome to have. It also runs very quietly, which is one of the reasons I ordered it. The powerful jets are another great feature. I would highly recommend.
                            by
                              • Recommended
                              Very quiet, easy to load and operate
                              [This review was collected as part of a promotion.] My husband and I did a remodel of our kitchen, dinning and living room for our 40th anniversary, we bought KitchenAid appliances and I love the dishwasher.
                              by
                                • Recommended
                                Horrible!
                                I changed my dishwasher because my old dishwasher which was 10 year old but worked fine. I got this dishwasher not even two weeks ago.. everyday I find soap on the door or on the lower tray or the dishes. I am very frustrated as I have little kids at home and this is not even safe for them to eat out of those dishes.
                                by
                                Response from Social CareJul 26, 2019
                                Hello Joasach, thank you for your review. We sincerely apologize for the concerns with your Dishwasher and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
                                  I bought this machine because of the ratings it got from Consumers Reports and it has an automati...
                                  I bought this machine because of the ratings it got from Consumers Reports and it has an automatic food grinder, so nothing that requires occasional cleaning. We have now had the machine for a couple of weeks. It is the quietest machine that I have ever encountered. You can barely hear it running, and it does a very good job of cleaning. It claims to be very water efficient. We are experimenting with using the machine more and washing by hand to see if that it true. The only downside I see to the machine is the surface of the door which shows hand marks really well.
                                  by
                                  • Verified Purchase
                                  • Recommended
                                  2 found this review helpful
                                  LOVE LOVE LOVE my new KitchenAid!
                                  [This review was collected as part of a promotion.] My husband bought my new KitchenAid dishwasher for Mother’s Day and I installed it the next day! Yes even ladies can install them (my husband had surgery and only gave me little tips). I LOVE how quiet it is, I LOVE the ProScrub feature for my baked on messes and I LOVE how clean my dishes get! I no longer have to pre-soak or pre-scrub all the dishes and silverware. I am going to save so much water!
                                  by
                                    3 1/2 years later, electrical fire
                                    Purchased unit in Sept 2015, 3 1/2 years ago, it was a great unit, until the smoke and I mean a really awful and rancid smell came from the dishwasher. I was within 2 feet of the dishwasher when this happened, a few pops could be heard and then the smell. I even purchased a 3 year warranty from a very large retailer. I am glad I was home or who knows what would have happened. Oh well.
                                    by
                                    Response from Social Care Apr 1, 2019
                                    Dear Max15820. thank you for your review. We sincerely apologize for the concerns with your KitchenAid® Dishwasher and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. Sincerely, Amanda B KitchenAid Social Care
                                      Superb quality, quiet, uniquely beautiful design!
                                      (This review was collected as part of a promotion.) We went with KitchenAid brand to replace our old appliances in our kitchen renovation and this is an excellent dishwasher! It cleans superbly and its minimalist design is perfect for any kitchen motif; we have a rural-rustic, natural two-tone cherry frame with maple panel cabinets and it gives it a nice modern touch. I have received many compliments on it. The stainless steel handles are really nice because they don't yellow like the plastic white handles do. It is a large capacity (perfect for our family of 6!), super quiet and easily cleaned/maintained and most importantly, the dishes come out sparkling! We are very impressed and look forward continuing to add more KitchenAid appliances to our kitchen!
                                      by
                                        • Recommended
                                        Who Knew Black Could Sparkle!!
                                        [This review was collected as part of a promotion.] Purchased with a black front to match our our black granite countertop. The washer is highlited by the countertop and in turn helps make the countertop sparkle! .It is extremely quiet, the dishes come out sparkling clean, especially the silverwear and performs as advertised on heavily soiled dishes. We tested it with a heavy cheese stuck to a plate and it came out completely clean. The dishwasher has been installed for over two weeks and we are completely satisfied and highly recommend this product!
                                        by
                                          • Recommended
                                          Forgot I owned a dish cleaning box
                                          [This review was collected as part of a promotion.] On my new home construction, after doing some research I decided to buy this baby based on looks, noise and how well it cleans. Had it for about 6 months and has been working like a charm, a great choice overall! Looks great next to our Wolf gas stove, and honestly I don't even know it exists. My wife uses it about 4-5 days a week, usually during prime time while we watch tv which we sit 8 feet away from the Dishwasher, and can't hear a thing. Dishes, glasses etc... clean, no issues. Happy wife, happy life!
                                          by
                                            • Recommended
                                            Great Dishwasher
                                            I purchased this for Christmas; I replaced a GE Dishwasher for my parents. The Model KDTM354ESS is extremely quiet but works fantastic at getting dishes extremely clean. The ProScrub function is a great way to get messy dishes clean such as casserole dishes. It truly works and works great. The satin-glide racks truly pull out with ease and definitely have a premium feel. I would also provide that the dishwasher is extremely quiet; at first I assumed the clean water system would make the model loud but we could literally be having a conversation and we do not hear the dishwasher running! Fantastic product from Kitchenaid and looking fowars to replacing range and refrigerator with same brand due to satisfaction of dishwasher performance.
                                            by
                                              • Recommended
                                              Great Dishwasher
                                              [This review was collected as part of a promotion.] Dishwasher is easy to use with lots of space and super quiet!
                                              by
                                                • Recommended
                                                Ultra fine filter issues
                                                Yes this dishwasher is quiet and cleaned well when new. The last few months have noticed that the wash arms constantly gets plugged with fine food particles. It was getting so bad that I was cleaning them every day. The dishes were coming out with particles stuck to them and I had to re-wash by hand. Noticed someone else posted a problem with the fine filter broken. This dishwasher supposedly has a self cleaning filter so you cannot access it easily. With the issue the other customer reported, my husband took located the filter housing and when he took it apart discovered it was broken.
                                                by
                                                Response from CASOCIALCAREJan 22, 2019
                                                Hello, Natalie1212. We are so sorry to see that you are having these concerns with your dishwasher filter. We would be glad to help research this for you. Please send an email to canadasocial@kitchenaid.com. Please include your best contact number, the serial number, and the reference ID 212382014. We look forward to hearing from you. Thank you - Brittany
                                                  great dishwasher, black stainless steel not so hot
                                                  It works wonderful. I have two complaints. First, the handle, we liked the previous years handle MUCH better. It is what we thought that we were getting. We ordered what looked like last year's handle, but the holes did not line up. Secondly, the black stainless steel is just a coating that chips easily. There was some contact with the coating in installing the handle, but nothing excessive. IT CHIPS EASILY!. I am investigating a touch up kit for the coating.
                                                  by
                                                    • Recommended
                                                    Definitely NOT for everyone, but otherwise GREAT!
                                                    [This review was collected as part of a promotion.] Typical "oversized" items do not easily load into this dishwasher: Pfaltzcraft Napoli 12" dinner plates must load at an angle Pfaltzcraft Napoli 3" deep soup/pasta bowls must be far apart from each other 7 1/4" tall glass containers must be in the lower rack Mikasa flatware does not fit into flatware guide slots Capacity ends up being seriously compromised. The 15 year old Kitchen Aid unit this dishwasher replaced did not have these limitations except it too had issues with the Mikasa flatware. OTHERWISE, this is a GREAT dishwasher: Everything comes out spotless (literally and figuratively) VERY QUIET
                                                    by
                                                      • Recommended
                                                      Great kitchen upgrade!
                                                      [This review was collected as part of a promotion.] This dishwasher is super-quiet and built solid! We replaced new appliances in a house we bought with all black stainless kitchenaid appliances in this series and we couldnt be happier!
                                                      by
                                                        • Recommended
                                                        I Love the Light
                                                        [This review was collected as part of a promotion.] No complaints as of yet since the dishwasher is brand new but I like the lighted interior.
                                                        by
                                                          • Recommended
                                                          BEST dishwasher on the market
                                                          [This review was collected as part of a promotion.] This dishwasher is a game changer. It has all types of different sections inside of it to organize your dishes and utensils nicely. The organization feature allows you to fill up the dishwasher in a more efficient way. I would highly recommend this dishwasher to all of my family and friends.
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 3,294 reviews