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Customer Reviews for Kwikset HALO Satin Nickel Single-Cylinder Keypad Electronic Smart Lock Deadbolt Featuring SmartKey, Touchscreen and WiFi

Internet #311532377

Model #99390-001

Store SKU #1005004956

  • KEYLESS ENTRY: Operated by electronic keypad or key on outside
  • REMOTE ACCESS: No hub required! Use w/Wi-Fi & Kwikset app
  • SMARTKEY SECURITY: Re-key your lock yourself in seconds

Customer Reviews

  • 4
    out of 3,204 reviews
  • 69% recommend this product
Filter by:
Showing 1-30 of 3,204 reviews
Do not buy
This thing will eat your batteries in 45 days. Kwikset will blame you for your insttall and or your wifi sig, Install wise the lock is smooth The router is less than 35ft away with full signal and still drains the batteries. Returning this tomorrow
by
Response from KwiksetMay 31, 2023
Hello John,

We appreciate your feedback and your experience with our products is very important to us. We understand you've contacted our Support Team previously, and we'd like the opportunity to assist you further. We place tremendous value on our consumers' experience with our products and service, and our goal is to find the correct solution for you. Can you please give us a call at 1-800-327-5625? We look forward to hearing from you!

Thank you,
Kwikset kwikset
    4 found this review helpful
    Easy to Install
    For someone who is mechanically inclined, there’s a door lock is easy to install. Just follow the simple instructions and voila it’s done. Yeah have to install an app if you want to use the Bluetooth mode or you can just use the keypad and install the code without using the app. The silver looks nice when installed and you can install numerous codes so you can give codes to whoever is needed.
    by
      • Recommended
      Did its job.
      Tested and held up. Was installed with a Security Latch Strike.
      by
      • Verified Purchase
      • Recommended
      First Bluetooth Lock
      This is my first purchase of a Bluetooth Lock. Installation was easy and the app had easy to follow step-by-step instructions. Very pleased with the purchase
      by
        • Recommended
        One of the best locks that I have purchased. Great...
        One of the best locks that I have purchased. Great for a rental unit. Good bye locksmith
        by
        • Verified Purchase
        Keypad won't illuminate
        The keypad will not illuminate all the numbers when you touch it. Therefore I cannot put my code into unlock the door
        by
        Response from KwiksetMar 24, 2023
        Hello Crap,

        We appreciate your feedback and your experience with our products is very important to us. The SecureScreen is an added security feature that displays random digits before you enter a user code to unlock the door. This feature ensures that there are fingerprints on all digits so that codes cannot be identified by examining the touchscreen for fingerprints. If desired, this feature can be disabled by toggling it off in the settings of the Kwikset App. Should you need further assistance, we ask that you please call our Support Team at 1-800-327-5625.

        Thank you,
        Kwikset kwikset
          2 found this review helpful
          Reading Helper
          I had the luck of having a reading helper. While I was performing the install, my wife was reading from the app. Worked out great. We did a swap out from an existing deadbolt. No drilling, no changes needed. All the parts are labeled good. I would suggest not installing the inner battery cover screw since the second step is to pair the lock with your phone. You have to access the battery pack and the program button. Had to do it twice since we didn’t think to look ahead.
          by
            • Recommended
            2 found this review helpful
            easy to use
            Just finished installing the Halo touch deadbolt anf it works great. It was very Easy to program with my wifi and the fingerprint touch. Kwikset app was also very easy to program and use
            by
              • Recommended
              Great lock. Great features.
              The lock was installed with a new door. As I finish my renovations, and install new doors, I will be adding more to the house.
              by
                • Recommended
                Works great but loud
                I have a few of these types of locks but this my first AURA. Easy to install and easy to setup with app. My two biggest complaints are that it's extremely loud and a bit pricey. Would recommend but again it's loud don't try to use app or code if you want to be quiet I recommend using key if you don't want to wake everyone up lol.
                by
                  • Recommended
                  Easy install and setup
                  Works as advertised. Setup and installation was easy. Will add more information after I’ve had it installed awhile.
                  by
                    • Recommended
                    IMPORTANT - You can't use this app unless you allow the app to track your exact phone location at all times
                    I installed 5 of these at my house. They work fine once you install them correctly. However.... I just had to update the app and now I can't use it at all unless I allow the app to track my exact location at all times. Talk about a bait and switch after spending $250.00 per lock. Total scam!!!!!!
                    by
                    Response from KwiksetFeb 24, 2023
                    Hello,
                    We're here to help! Locations should be allowed during the set-up process to ensure the correct time is set on the lock, as this is important for reporting lock events and enforcing scheduled access. Kwikset does not have visibility to the lock's location or status, and the location is not required to stay on. If there's any further assistance that we can provide, please know we are happy to help you at 1-800-327-5625.
                    Thank you,
                    Kwikset kwikset
                      10 found this review helpful
                      Easy but secure access
                      Installed this with my new door and I’m impressed of the easy set up to my mobile app. I can lock and unlock with my phone, key pad or even Alexa. Beautiful modern appearance.
                      by
                        • Recommended
                        Kwikset Aura- Easy and Relatively Fast Install
                        Set up, install and clean up should only take 30-60 minutes. Although the package comes with paper instructions you will want to download the Kwikset application for an easier installation guide. You will need the Kwikset app regardless to set up a combination, view other locks, organize up to 250 codes/people, turn on auto lock, enable/disable lock sounds, enable/disable LED status, view paired smartphones, Identify lock with sound, or see how to pair locks with Alexa or Google Assistant.
                        by
                          • Recommended
                          2 found this review helpful
                          Nice lock
                          This lock was easy to install and works great! I only had a couple issues. You have to set up a 2.4G wireless SSID, will not find 5G, likely because you get greater distance with 2.4G. Also the App would not work when I left my home even though the app showed the lock was connected to my wireless and the cloud. I finally power cycled my phone and that resolved that issue.
                          by
                            • Recommended
                            Super happy with this product!
                            Whoever wrote the step-by-step installation guide should be given a promotion and a raise! As someone who works in marketing, I know how important clear product instructions are-this was the best installation experience I’ve ever had. I guarantee I would have given up (I’m not the handiest woman) if not for that guide being so helpful and thorough. Great experience and product so far!
                            by
                              • Recommended
                              Great Functioning Lock
                              I purchased this door lock based on two important criteria: 1) my wife's insisting on being able to remotely lock or unlock our front door when we are not at home 2) this being a Kwikset so that that I rekey this lock to match my other doors. On account of both criteria, this lock passes with flying colors. I do like the feature that you can store up to 250 passcodes and associate those to specific individuals as well as limit the duration of when the passcodes work.
                              by
                                Very pleased with this lock
                                Quality digital combination lock. I was able to install it easily and programming was simple.
                                by
                                • Verified Purchase
                                • Recommended
                                Halo Installation
                                The door lock installation and application setup went fairly easily and it works fine remotely, which is why I purchased the product (grandma was leaving the house unlocked). My only difficulty was getting the lock to fit into the door jamb without registering an error. Once I enlarged the hole with a chisel it locked correctly. Good product and support but it is expensive. Hopefully, the batteries stay charged for a good length of time.
                                by
                                  • Recommended
                                  Love the convenience!
                                  Easy install. Just a couple of extra steps compared to a standard deadbolt due to the inside of the door parts. My wife and I love the convenience of the one button locking. We are frequently out on our property and no longer have to be concerned with remembering to grab a key before leaving the house.
                                  by
                                  • Verified Purchase
                                  • Recommended
                                  Great lock
                                  The lock and handle were super easy to install. The only hang up was with the Kwik Set app. That was overcome with a 3 minute call to tech support.
                                  by
                                    • Recommended
                                    Great lock
                                    The lock and handle were super easy to install. The only hang up was with the Kwik Set app. That was overcome with a 3 minute call to tech support.
                                    by
                                      • Recommended
                                      1 found this review helpful
                                      Quick and easy
                                      I thought that it would be an all day project to install. NOT, went to the Kwikset website, select the model all the instructions come up, very easy to understand and follow. Then it came time to set up the app, easy step by step, it took me longer to remember my router password then it took to set up and pair to my phone. The app is easy to use and change settings or pass codes. The instructions that came with the lock assembly were good but easier to follow along on the website.
                                      by
                                        • Recommended
                                        1 found this review helpful
                                        Updated firmware sept 2022..makes
                                        Better battery life.. yes i was buying lithium energizer would last 60 days and be depleted. And it was only me using door. Twice a day. Come in go out for work.. no more. But i hope kwikset fixed this problem.. i suggest they make one for rechargeable batteries with a solar front cover. To keep batteries charged.. idea 💡 i too had hard time fingerprints reading. But my son show me .if u do it like your phone finger print steps it works better. And it worked. it works evertime.Tech is patience
                                        by
                                          • Recommended
                                          1 found this review helpful
                                          Exactly what I wanted.....
                                          I had to drill my door jam out a little bit so the deadbolt would extend fully, for the best result. Downloaded the app, followed the strip by step instructions. So easy. Now I don't have to give my grandkid a key to take to school, that she might lose. Even if she loses her phone, she had her own code. I love this lock!!!
                                          by
                                            • Recommended
                                            Halo WiFi Smart Lock
                                            The Halo we purchased was one of the few that had WiFi without needing an Alexa or Google device. The install worked well. The worst part was having to drill a new deadbolt and strike hole. Kwikset should consider making one of these with WiFi and a doorknob as part of the unit.
                                            by
                                              • Recommended
                                              66 year old woman installed!
                                              I bought this Halo touchscreen with no expectation that I would be able to install this.Being curious, I decided to try. The old opening was same size. So I followed the instructions (provided on bar code) I had it installed in about 20 minutes. The pairing instructions were just as clear. Created account, added users & pass codes, tested the lock w/ the app and even re-keyed it to my existing key. It is perfect. Battery life? Don't know, as it is new. I'll post again if it is a battery eater.
                                              by
                                                • Recommended
                                                2 found this review helpful
                                                ...
                                                by
                                                • Verified Purchase
                                                Beautiful and easy install. I highly recommend, Big Bang for...
                                                Beautiful and easy install. I highly recommend, Big Bang for the bucks!
                                                by
                                                • Verified Purchase
                                                So far loving it
                                                It's been less than a month, but so far we're loving it. Not have to carry around and use a key is the best feature. No issues with the physical installation. Straight forward - pretty much the same as installing a regular deadbolt. We've had no issues with the lock driving the deadbolt. Love having different codes for different people. The reason it's getting a 4 instead of a 5 is that we had some issues Kwickset software during the setup process. It kept telling is to add the lock, then complained that we couldn't add it becasue it was already there. We had to fiddle and try it several times, but finally got it programmed.
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                1 found this review helpful
                                                Showing 1-30 of 3,204 reviews

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                                                AAA

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                                                WiFi

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