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Customer Reviews for LG 2.3 cu. ft. Graphite Steel Compact Smart All-in-One Front Load Washer & Electric Ventless Dryer Combo with Steam

Internet #306655161

Model #WM3499HVA

Store SKU #1004152144

  • Steam technology gently eliminates dirt, odors and wrinkles
  • Space saving washer & dryer combo does not require external vent
  • Smart Home & Wi-Fi enabled to operate & troubleshoot w/ phone app

Customer Reviews

  • 3.9
    out of 276 reviews
  • 64% recommend this product
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Showing 1-30 of 276 reviews
Lifesaver for apartments without a WD hookup
[This review was collected as part of a promotion.] Great purchase for those unable to install plumbing for a regular WD. It takes some getting used to because the dryer process is so different, but I don’t find it takes as long to do a load as some others complain about. Machine is very quiet, washes clothes well and not having to lug things to a shared laundry room is priceless. I’m subtracting a star mainly because the promise of downloadable cycles is silly-the only option that is distinct in any way is rinse and spin. Also because it’s not possible to dry things on very low heat or as far as I can tell, to set the continuous wash dry cycle to low heat. There is a low heat setting but it’s not that low. The condensation method of drying doesn’t work as well for removing things like dog hair or wrinkles either, so it’s not quite the same tool as a regular dryer. Large sheets tend to come out wrinkled unless dried in two batches. All that said, I’m so thrilled there’s an option like this when installing a full set isn’t an option. It’s an efficient, quiet, workhorse of a machine that cleans clothes beautifully. Would I choose it if I’d had the option of a full set? Probably not. But for what it is it’s a great machine.
by
    • Recommended
    LG Washer Dryer
    Even though we bought the WD in July but started to use in November. the only complain that I have spinning time its moving even though the machine was balanced and we used untie skid pads.
    by
      • Recommended
      Clothes never dry
      I bought this machine thinking it was a lot easier. In fact it’s way harder. It takes forever to dry. Even after the dry cycle I find myself adding more time. Then if I’m lucky they might be dry or they are wetter then before I started.
      by
      Response from LGE Social MediaDec 20, 2021
      We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
        Great for a small NYC apartment
        Ive owned this unit for 6 months now. Was hesitant to get a combo washer/dryer due to many online reviews complaining about items being damp and the long time it takes to finish a cycle. Here’s my experience, doing laundry for one: it’s a pretty good machine for small loads. No complaints about the washing. And if you actually follow the drying limit (indicated in the machine), it does a pretty good job drying the typical clothes load. Clothes come out only damp enough for you to shake them off and they’ll be dry by the time you fold them. I imagine people complaining in other reviews are overstuffing their machine, or are washing dense and absorbent items like quilts or duvets, which the machine indeed won’t be able to fully dry in one cycle. I love not having to move wet laundry from the washer to the dryer. A cycle does take about 3 hours to complete, but in my experience that’s a matter of planning your day better. I sometimes set a timer for the laundry to be ready when I wake up. I not only don’t regret it but also feel glad I chose this all-in-one instead of separate units.
        by
          • Recommended
          The worst dryer!
          Bought this 4 months ago. It is the worst dryer, I have ever had. It takes forever for things to be completely dry. When you rearrange items and place on again. The automatic turnoff goes off in 5/7 minutes. Your items are still damp!
          by
          Response from LGE Social MediaNov 4, 2021
          Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
            The product needs repairs already!!!
            [This review was collected as part of a promotion.] I bought this product few months ago and it needs repairs already. I’ve been out of a washer/dryer for couple weeks.
            by
            Response from LGE Social MediaOct 28, 2021
            We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
              This unit washes a shall amount of clothing. IT DOES...
              This unit washes a shall amount of clothing. IT DOES NOT DRY CLOTHES AS STATED! The unit sprays clothing with steam as it dries, so the clothing comes out wet.
              by
              Response from LGAnswersOct 25, 2021
              We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG
                Excellent product
                [This review was collected as part of a promotion.] Impressive design and functionality. Large well designed layout. Efficient, quiet and cleans the dishes!
                by
                  • Recommended
                  Very compact
                  [This review was collected as part of a promotion.] I bought this two months ago and I am happy with it. My first use I did not understand to use it much and was also afraid of messing it up. I personally feel the directions are not very clear and should be more in-depth. I finally got to understand it and I now look forward to wash day. It does take a while to dry clothes fully. All in all, it is a compact washer and worth the cost.
                  by
                    • Recommended
                    Very small, long cycles, confusing
                    It's okay. For people having trouble using a dry only cycle, it is possible but you have to read the owners manual to figure it out. It's convenient in the sense that it is a unit that dries and washes, plugs into a regular outlet and doesn't need a vent. It's much smaller than expected and you really cant fit too many clothes in it if you like to do large loads. You can't really wash or dry any comforters because of the size as well. If you fill the unit to max capacity and use the wash+dry cycle the total laundry time is around 5 hours. If I wasn't a single person this machine would almost be unusable.
                    by
                    Response from LGE Social MediaSep 30, 2021
                    Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
                      Takes HOURS for a simple load of laundry. Don't.
                      I was extremely surprised to find that one load of laundry under the normal settings takes 5 Horus and 45 minutes. The washing cycle is about 3 hours long, the drying cycle also as long. At the end of the cycle, my load was still slightly wet and extremely wrinkled. There is a quick wash option and you cannot dry the clothes separately unless you do a Spin/Dry cycle. I'm on hour three of drying my clothes this way and they're still wet. Save yourself the energy. Don't purchase.
                      by
                      Response from LGE Social MediaSep 28, 2021
                      We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
                        Great for Seniors & Small Places
                        [This review was collected as part of a promotion.] I love my LG all-in-one washer/dryer. I just load it, add a pac, set the dial to wash + dry and 2 1/2 hours later clothes come out clean . . . washed AND dried in the Same Unit. When I first removed an article of clothing it seemed damp, but as soon as the air hit it, it was dry and any wrinkles disappeared on the hanger. The cost was about the same as buying a stackable or a separate washer/dryer set, yet requires less space and is so convenient, no transfer of clothes from washer to dryer. It's great for 1 person or maybe 2 (depending on lifestyle). I'm a disabled, 74 year old senior with mobility issues and live alone. My LG all-in-one is so easy to use . . . helping me to maintain my independent lifestyle. No regrets, I would buy this product again.
                        by
                          • Recommended
                          Wonderful machine
                          This easily fits in a small space, but allow room for tubes and cables out back. Fits under standard counter, for projects out a few inches, but it's not an issue. Wifi feature is something I didn't think I'd want, but it's great. You'll know exactly when you load is fine and can remote start with minimal set up. I wish my other machines had it now. Considering it's an all-in-one, there are maybe a dozen wash cycles... And only one wash and dry cycle. Of course I want to wash and dry! With minimal adjustment the machine sits well on the drip tray I found. Minimal/modest vibration upon very high speed spinning. Very quiet during wash and dry stages, unnoticeable really. Washes clothes well of course. Drys well too when loaded as suggested (less than half full drum). Used as ventless. Wash and dry takes 2h10m every time. Very reasonable. Apart from only having one useful wash cycle (wash AND dry), it's near perfect. I honestly don't see what anyone is complaining about. Used in a dental office.
                          by
                            • Recommended
                            Most people who don't like it, didn't read the instructions...
                            Most people who don't like it, didn't read the instructions throughly. We don't do a lot of laundry, but we love it. Just have to learn what works for you. Lots of options, ventless, what's not to love.
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                                1 found this review helpful
                                Horrible so small will not let me return and I’m...
                                Horrible so small will not let me return and I’m a family of 6
                                by
                                Response from LGAnswersSep 23, 2021
                                We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG
                                  From day on either dryer is not working and showing...
                                  From day on either dryer is not working and showing an error message "d HE". I called LG few times they brought new parts and still not working. I am trying to return it but homedepot refusing.
                                  by
                                  Response from LGAnswersSep 23, 2021
                                  Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette LG
                                    Very compact
                                    [This review was collected as part of a promotion.] This is a great compact washer for small spaces. I am happy that it is a combo that gets the job done just like an individual washer and dryer. I think it is priced affordably and was very easy to install. I definitely recommend purchasing an anti-vibration pad as it does move around from vibrating especially if not properly leveled. After placing the pads and ensuring it is properly leveled, it does not move during the vibration from spinning the load. This combo has definitely have me saying “Life Is Good”!
                                    by
                                      • Recommended
                                      Top Quality Awesome Appliance
                                      I bought this to go in my small apartment kitchen. It fits right under the counter and blends in with the other stainless appliances. It is amazingly quiet and does an outstanding job washing and drying. Yes, it takes awhile to dry but NOT having to wire your house or apartment with 220 volts or the hassle of a big dryer vent hose is AMAZING. An easy workaround for the 2 hour wash/dry cycle is I just have made a habit of starting a load right before bedtime a couple times a week. LOVE that I can start the wash remotely with my phone too. Love this washer dryer
                                      by
                                        • Recommended
                                        Ongoing issues
                                        I have only had this about 2 years and it has been constant issues. After about one year, we had to replace the pump 3 times. Now year 2 and the control panel has gone. I like the whole idea but it's not worth the money. I would recommend buying the extra maintenance plan which we didn't do.
                                        by
                                        Response from LGE Social MediaSep 1, 2021
                                        We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
                                          Nice unit
                                          [This review was collected as part of a promotion.] So far we are very pleased with this combo it is exceeding our expectations.
                                          by
                                            • Recommended
                                            It was easy to assembled...
                                            It was easy to assembled
                                            by
                                              Excellent IDEA
                                              I would love to share how great this is. I have had 2 service calls in 6 months. Worked great a couple of times. Very sensitive to any hindrance in filters etc. Error codes occur all the time
                                              by
                                              Response from LGE Social MediaAug 24, 2021
                                              We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
                                                Great features and compact
                                                [This review was collected as part of a promotion.] We were debating on which washer dryer combo to get for our rv. After some research we decided on this one. I like the features that it has like being wifi enabled and the many different programming options. It works really well and saves on space. It does take a long time for a wash and dry cycle that is one drawback. Also some garments come out wrinkled. But overall we really like it. We are very happy with our purchase.
                                                by
                                                  • Recommended
                                                  Rating provided by a verified purchaser...
                                                  Rating provided by a verified purchaser
                                                  by
                                                    This is the best appliance purchase ever!
                                                    [This review was collected as part of a promotion.] I'm 80 years old and no longer able to go to the basement to do laundry. My son installed this Combo machine in my kitchen and I love it. It's about the size of a dishwasher so it doesn't take up a lot of space. It washes and dries my clothes perfectly. LOVE, LOVE, LOVE it.
                                                    by
                                                      • Recommended
                                                      Dryer did not work from day one...
                                                      Dryer did not work from day one
                                                      by
                                                      Response from LGAnswersAug 16, 2021
                                                      We hate to hear that your unit did not work properly. Please reach out to our support team on Facebook at @LGUSSupport. You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette LG
                                                        Good for small space in New York City
                                                        [This review was collected as part of a promotion.] This product combines washer and dryer and takes less space. More importantly, it is ventless. Typical NYC apartments don't have air duct for ventilation to the outside. This product is perfect in such scenario.
                                                        by
                                                          • Recommended
                                                          lint filter
                                                          [This review was collected as part of a promotion.] The lint filter is in the rubber that surrounds the tub, very difficult to clean it. I have problems reaching into the filer surround to clean it. Another filter on the left bottom a small hose has pull out and put end into container to catch water, than pull out a little lint box to be cleaned.
                                                          by
                                                            • Recommended
                                                            Excellent Quality!!
                                                            I was looking for a new washer & dryer and after many search I decided to give the oportunity to this LG All in One machine. I was a little worry to buying this machine, but I am totally happy. It is small, exactly the size that I need for my small apartment, new technology that I didn't expect and I am able to take care of my clothes. My friends already love my new machine and I passed all te information because they will like to buy the washer/dryer. What can I say.... My Life's Good .... I love this brand!
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                                                              • Recommended
                                                              Showing 1-30 of 276 reviews