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Customer Reviews for LG 30 in. Radiant Smooth Surface Electric Cooktop in Black with 5 Elements and SmoothTouch Controls

Internet #202665321

Model #LCE3010SB

Store SKU #1001696109

  • 5 radiant stove top elements provide cooking/warming flexibility
  • Easy-to-use SmoothTouch controls and surfaces wipe clean easily
  • Low wattage Warming Zone keeps food warm until ready to serve

Customer Reviews

  • 4.1
    out of 474 reviews
  • 69% recommend this product
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Showing 1-30 of 474 reviews
Glass Cracked After 1 Year of Use
I say I wouldn't recommend this but I'm likely to buy another because the set-up is ready to go for replacement but the ceramic top cracked a little after a year of use (so its out of warranty) and it's basically a throw away of an expensive cooktop. The crack keeps enlarging from the bottom left burner to the center now. I don't believe a heavy pot cracked it but rather cooking sugar caramel at a high temp. I also think it is incredibly hard to clean. Although you can wipe it down, it takes a lot of force and special cleaning polish to remove daily smudges. I do like the flat surface and modern look and I like the safety shut off features (it seems to know when a pot boils over with water). It heats up fast. I have never used the warmer burner though I initially selected this model for 5 burners (that one is useless). I had to enlarge the hole for cut-out because I thought the instructions were unclear but it basically drops in place. So here I go to purchase yet another one of all things - cause I'm lazy and don't want to mess with another unknown area of self installation and I'm very used to cooking on it now.
by
  • DIY
23 found this review helpful
Sleek easy to use cooktop
This cooktop had all of the features I desired and after using it for about a month I have not been disappointed. Pros: A single sheet of glass to clean, no restrictions on pot size and easy controls. I've had ceramic cooktops for many years and I am used to cleaning them. That said the trim or knobs usually got in the way and made a proper cleanup job take a while, but since this is a single sheet of glass cleanup is a breeze. Most other cooktops or stoves have limitations on ultimate pot size due to raised trim, and while eventually you will run into the controls a 12" pot bottom easily fist on this stove. I was most worried about how the controls would perform. However they have been intuitive and responsive. Cons: I'm reaching for negatives, but the only two things I wish this cooktop had would be a fifth functional burner (not just for warming) and a timer. I was not able to find a similarly sized cooktop with a functional fifth burner, so that is just a failing of this general market segment rather than the cooktop itself. As for the timer I wish the cooktop could either power down or switch over to warm mode after an allotted cook time. Notes on installation: The manual was accurate for cooktop and counter cutout dimensions. I needed to cut out an extra 1/4" into the width of my stone counter top, but after that the cooktop slid right in. The included armored power cable was more than sufficient to reach any where in the double cabinet it is installed in. I did add a fused disconnect junction box, which actually made installation very easy. Notes on images: I uploaded hi res images, but they don't show up well in the review. I was initially also concerned about how well the under glass illumination was, but I have no concerns now. All indicators are clear and distinct. When selecting heat from 1-9, a matching number of indicators are illuminated inside of the corresponding burners control. All indicators are red.
by
  • DIY
  • Verified Purchase
  • Recommended
31 found this review helpful
If you're looking for a cooktop - look no further!
I was really apprehensive about buying a ceramic glass cooktop because of the stories I've heard about keeping it clean. Not only is this cooktop SO easy to clean, it cooks like a dream! The touch pad is awesome. You just touch the element you want to use, then the temperature and it cooks up everything perfectly. It will also keep your food warm for you at just the right temp as you cook other things. It looks fabulous - if you are into looks. I'm into cooking so that was most important to me. And as I stated before keeping it clean was also very important. This one is SO easy. You just put a few drops of the cleaner it comes with - Weismann's - which you can find in Wal-Mart & other stores - on the cooktop, take a paper towel and rub it on, let it set for as long as you like and then buff it off. Food comes off easy and cooktop looks like new. It's great! I would recommend this cooktop to anyone who likes to cook!!!
by
  • Pro
  • Verified Purchase
  • Recommended
32 found this review helpful
by
  • Verified Purchase
A big mistake
I really should have not made this purchase. Just 2 days after purchasing, the electric cooktop touch control started to give us trouble. The power on/off area won't respond to my touch, no matter how long you press on it. Just contacted LG repair team will see if the issue can be resolved. So disappointed about the quality of this product.
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Response from LG Digital Customer CareApr 29, 2024
Hi, Frank. Thank you for sharing your feedback about your recent purchase of the LG Cooktop (LCE3610SB) model. We're sorry to hear about the electric cooktop touch control not responding. We strive to offfer top-notch products that meet our customer's needs and expectations. In the meantime, to obtain more details, you may visit https://www.lg.com/us/support/help-library/lg-range-troubleshooting-the-control-panel--1429711840733. Rest assured, our repair team will work diligently to fix the touch control issue. For more help, please reach out to us on social media @LGUSSupport. ^Juvy LG
    Easy to clean, love having no knobs and it cooks great.
    by
    • Verified Purchase
    Likes: the various sizes of the burners, no knobs, child lock. Dislikes: the splattered looking finish Works as well as my last glass top stove.
    by
    • Verified Purchase
    New cooktop
    Have had the cooktop for about a month. Love the ease of use. Cleanup couldn’t be easier. Burners heat so fast. Love the lockout feature
    by
      by
      • Verified Purchase
      Wanted to Love it!
      I really wanted to love this cooktop but it does not live up to the quality of even the cheap cooktop I had in the past. I've had this one just a few months. Touch controls-slow to engage. You'll have to stand and hold them at least 3 seconds. The clincher -hubby dropped a bottle of steak sauce onto the top and it cracked-shouldn't have cracked. I have a big paperweight now. Off to find something NOT LG now.
      by
      Response from LG Digital Customer CareApr 11, 2024
      Hi, there. Thank you for taking the time to share your experience with the LG Cooktop (LCE3010SB) model. We're sorry to hear about the challenges you've faced and the disappointment you've encountered with the product. We aim to make products that are reliable, long-lasting, and of high quality to meet our customers' needs. Your feedback will help us improve. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy LG
        by
        • Verified Purchase
        Great electric too
        Plug and play. Pretty simple to install. Works and looks great !!
        by
          • Recommended
          So far its Great. No complaints.we’ve been using it daily for the last couple of months. With the push button feature instead of the knobs, clean up is a breeze. I had to modify my drawers underneath because it hangs down further than our previous model so make sure and check all dimensions before you purchase your cooktop
          by
          • Verified Purchase
          LG Cook Top
          [This review was collected as part of a promotion.] I am very disappointed with the reputation of LG. I use to be a loyal customer but since your appliances are substandard, I have no confidence in your brand. My cook top stopped working and I was placed in an inconvenience for two weeks not being able to cook. I have all my appliances LG but will convert to another brand that has a much better reputation.
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          Response from LG Digital Care TeamMar 26, 2024
          Hey Rob. We are very committed to ensuring you are satisfied and would like to have a personal conversation to follow up with you about your LG cooktop and discuss how we can help you further. Please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. You can trust that we are fully dedicated to helping you in any way we can. ^Diego
            Cooktop replacement
            [This review was collected as part of a promotion.] This is my second cooktop of this model. I love it! Its sleek and easy to use. The old cooktop dual burner went out and could not be repaired so I bought the same one.
            by
              EZ Quick Assembly and looks Great !!!
              by
              • Verified Purchase
              I like it!
              [This review was collected as part of a promotion.] Bought it a few weeks ago and it has been installed about two weeks. Great cooktop! Looks good and works well. The only small problem is that it is sometimes difficult to get turned on. My wife can get it every time but I'm not doing the touch screen right I guess.
              by
                Great appliance
                Love everything about it! It looks great and cooks even better!
                by
                  Great
                  [This review was collected as part of a promotion.] Love it more cooking area without knobs in the way
                  by
                    Looks nice and works great
                    [This review was collected as part of a promotion.] I bought this a month ago and it just arrived and we finished installing. It looks so sleek and the fact that it doesn’t have any knobs and is a flat glass top makes it perfect for cleaning. So far we love it. Can’t stop staring at my stove top
                    by
                      Super Effecient
                      [This review was collected as part of a promotion.] We bought this for our new house and love it. It heats up super fast making this very efficient !
                      by
                        Just used a couple of weeks but so far it works great.
                        by
                        • Verified Purchase
                        Ordered on October 16, 2023, received December 16, had to wait after the holidays to have cooktop opening enlarged a quarter of an inch and installed January 5, 2024. It was so frustrating dealing with all the different delivery dates. It has been 5 days since installed and I am loving it!
                        by
                        • Verified Purchase
                        Multiple cooking elements
                        [This review was collected as part of a promotion.] Thus was our Christmas present to each other and I thoroughly enjoy it
                        by
                          Worst experience with LG and Homedepot
                          I placed my order on 11/13, received a text on 12/15 that my order was delayed for 12/27. I spent 3 days trying to get an answer from LG and home depot and nobody was able to tell me where my order was. After speaking with a supervisor she said that the only option i had was to cancel because LG had a backup system on orders so they didn’t have any appliances available. why sale them on store?Home depot did the same. No body has been able to provide a solution or accept responsibility
                          by
                          Response from LG Digital Customer CareMar 6, 2024
                          Hi, Daylor. Thank you for taking the time to share your experience regarding your order for the
                          LG Electric Cooktop (LCE3010SB) model. We understand how important it is for you to receive your order promptly and the lack of communication regarding the status of your order. Please know we strive to provide the best customer service and ensure a smooth purchasing experience; it seems we are falling short in this instance. We want to make things right for you. Please reach out to us on social media @LGUSSupport so we can help you further. We hope to assist you and regain your trust in the future. ^Juvy LG
                            Don’t buy LG in Home Depot
                            Super bad customer service Home Depot is selling this and when you order it, they change you delivery day and you call LG and they said they don’t have the product in the United State and nobody have a solution.
                            by
                            Response from LG Digital Customer CareFeb 19, 2024
                            Hi, there. Thank you for sharing your experience with the LG Electric Cooktop (LCE3010SB) model. We regret to hear about the inconvenience you have experienced caused by the delivery delay and the lack of a clear resolution. We understand the frustration this situation has caused and are committed to promptly addressing this matter. Please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is our priority, and we hope to have the opportunity to restore your trust in our products and services. ^Juvy LG
                              by
                              • Verified Purchase
                              I hate this cooktop
                              I would not recommend this cook top. It's a "pain" to turn it on, it turns itself off, the glass is this, I've had it for 10 months, it did not meet my LG appliance expectations
                              by
                                Needs some tweaking
                                [This review was collected as part of a promotion.] Like the look for the most part it works ok. A couple of issues we have noticed is when boiling on power boil it took an hour to bring one gallon of water to a boil (not to good). The second issue is that sometimes one of the burners turns itself off?
                                by
                                  by
                                  • Verified Purchase
                                  Showing 1-30 of 474 reviews

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                                  Cooktop Surface Type

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                                  Cooktop Features

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