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Customer Reviews for LG 2.3 cu. ft. High Efficiency Compact Front Load Washing Machine in White with TrueBalance Technology, ENERGY STAR

Internet #207024938

Model #WM1388HW

Store SKU #1002226301

  • 2.3 cu. ft. stackable, compact LG front load washer
  • LG washer and dryer- pair w/ electric ventless DLEC888W dryer
  • 6Motion Technology maximizes washing performance

Customer Reviews

  • 4.2
    out of 460 reviews
  • 81% recommend this product
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Showing 1-30 of 460 reviews
Handles All of My Laundry Needs
[This review was collected as part of a promotion.] I bought this washer two and a half months ago to replace my previous LG 24" compact washer because of space constraints. I have no difficulty washing sheets, towels, and other large loads. Our clothes come out clean. I especially love the selection of settings--handwash!
by
    • Recommended
    Wonderful for RV living!
    [This review was collected as part of a promotion.] Needed compact size for my Motorhome and this fit the Bill. Works better than the one I had at my house!
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      • Recommended
      Excellent choice for small spaces
      [This review was collected as part of a promotion.] We now have had this washer for several months, and love it. Great companion to the dual inverter heat pump ventless dryer. Great capacity of its size. Looks great. Performs as advertised. We are very happy with it. The washer (and dryer stacked) are in a small bathroom. We are very happy with both.
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        • Recommended
        Rattles the whole house
        This washer vibrates extremely badly. Yes, the shipping bolts are out. Yes, we had an authorized repairman visit and he pretty much verified there is nothing particularly wrong...this is just the way these washers are. I have to spin everything on low cycle and the vibration is still very bad and it ups the drying cycle. Never again for a front load or an LG.
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        Response from LGE Social MediaJan 12, 2022
        We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
          Love all the options
          [This review was collected as part of a promotion.] Lots of choices for temperature, spin, type of laundry. Excellent.
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            • Recommended
            [This review was collected as part of a promotion.] I bought for mom one month ago. Really great and easy to use so she is happy.
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              • Recommended
              by
                Love the compact size.
                [This review was collected as part of a promotion.] We purchased this washer because it was smaller, allowing me to reach all the way to the back. And the compact size fits better in our small laundry room.
                by
                  • Recommended
                  DOES NOT GET THE CLOTHES THAT CLEAN!
                  I've had this washer for almost 6 weeks now. I bought it instead of the Samsung that had higher internet ratings. I liked the look of this one better, it seemed more solid and I liked the 'handwash' setting and the firm way the door shut. My roommate told me he had bought a different model large LG washer for his other place and was very pleased with it. So I was initially thrilled to install this washer. We leveled it carefully and read the manual. The only thing is, the clothes don't smell that clean when they come out. And if you get them the slightest bit damp or sweaty, they really need washing. It took me a few weeks to clue into this. I think my clothes were previously cleaner, having been washed in a Whirlpool washer that came with the apartment and finally broke down. I've tried this washer on many different settings, have raised the soil level to 'heavy', have used the 'heavy duty' setting, have added extra detergent for the 'prewash' setting. I am also careful not to overload it. I'm using the same HE detergent that worked well with my last washer. The clothes are just not that clean! Since this is the only function of the washer, it's very disappointing.
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                  Response from LGAnswersJul 19, 2021
                  We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette LG
                    This Washer Blew My Mind
                    [This review was collected as part of a promotion.] I had the washer installed in my condo last month and I haven’t stopped using it. There is a cycle for everything you want to wash. Stains are removed and the washer load comes out smelling fresh. LG makes a great washer!
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                      • Recommended
                      leaking after less than 4 years
                      I live alone and have occasional visitors, am not doing a lot of laundry, but do keep myself clean. disappointed and faced with a mess and a problem. i liked it before that
                      by
                      Response from LGE Social MediaJun 4, 2021
                      We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
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                        • Verified Purchase
                        washer was installed by a HD installer who refused to run a test cycle after installation; he act...
                        washer was installed by a HD installer who refused to run a test cycle after installation; he actually stated: "i don't do wash my wife does" and then left. The washer started shaking violently after the third use (1 week after purchase). Called HD and they said once an appliance is installed their involvement ends and told us to call LG for possible repair/replacement. So HD advertises, sells an appliance and collects the money but if it's defective they don't stand by the product they sell, they run for the hills. HD is there for the good times but not for the bad times. Honestly, i didn't know HD worked like that; i thought HD would stand by a product they advertise and sell; it was a lesson learned;i will make sure to purchase my next appliance elsewhere.
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                        Response from LGAnswersJun 8, 2021
                        We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG
                        • Verified Purchase
                        Not sure why but this LG washer shakes and vibrates...
                        Not sure why but this LG washer shakes and vibrates like crazy, I think it’s a manufacturer defect. It took a lot of hoops to get my 1st one replaced by LG, but this replacement still vibrates, just not nearly as bad as the 1st one. Home Depot has been amazing during this mess, but LG not so much!
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                        Response from LGAnswersMay 19, 2021
                        We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette LG
                        • Verified Purchase
                        The machine probably need service, it is somewhat noisy disappointed...
                        The machine probably need service, it is somewhat noisy disappointed re the noise it makes.
                        by
                        • Verified Purchase
                        Noisy
                        [This review was collected as part of a promotion.] I bought this washer a month ago. When the washer goes into spin cycle it was very noisy. Had LG tech come to check and there is nothing they can do. Regret the purchase
                        by
                        Response from LGE Social MediaMay 8, 2021
                        Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. ^Daphane
                          Compact and functional
                          [This review was collected as part of a promotion.] Compact and gets the job done! We are pleased with the features and performance of this unit.
                          by
                            • Recommended
                            I love this washer. Small but mighty. Very...
                            I love this washer. Small but mighty. Very quiet, very easy to use.
                            by
                            • Verified Purchase
                            1 found this review helpful
                            So far, I am really liking this washer. I wish it had just a little bigger capacity though becau...
                            So far, I am really liking this washer. I wish it had just a little bigger capacity though because I don't think my comforter is going to fit but otherwise, it's perfect for us. Pros: Better energy usage, fits in my laundry room, super user friendly, quiet on all settings but spin cycle Cons: Really loud on spin cycle without weight (or dryer) on top so I recommend getting them stacked by the installers, assuming the installers do it correctly. Mine did not. Also, I'm too tall for the height of the door opening so I'm going to get the pedestal to raise it. Personal preference but definitely something to keep in mind.
                            by
                            • Verified Purchase
                            • Recommended
                            1 found this review helpful
                            Vibrates violently
                            The washing part is fine. My clothes come out clean. But -- At the end, when it spins fast, the machine vibrates so much that lightweight objects fall off onto the floor. I used a level to find that the top of the machine is very level. Something about the way it sits on the floor must be creating the vibration. And in general -- too many choices!
                            by
                            Response from LGE Social MediaMay 4, 2021
                            Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
                              Rating provided by a verified purchaser...
                              Rating provided by a verified purchaser
                              by
                              • Verified Purchase
                              by
                              • Verified Purchase
                              Great compact washer
                              [This review was collected as part of a promotion.] I have had zero problems with my washer and it fits perfectly in the space I purchased it for. Great features and design.
                              by
                                • Recommended
                                I got this washer because i needed a ventless dryer...
                                I got this washer because i needed a ventless dryer for my apartment and i got the corresponding dryer. it's a great washer for a single person or maybe two people. If i had a whole family, it would probably be too small but for just me in a small space it's really wonderful.
                                by
                                • Verified Purchase
                                The best purchase I’ve ever made...
                                The best purchase I’ve ever made
                                by
                                • Verified Purchase
                                The staff were extremely helpful
                                [This review was collected as part of a promotion.] This washing machine perfectly fits my needs . It is just the right size for the available space
                                by
                                  • Recommended
                                  Rating provided by a verified purchaser...
                                  Rating provided by a verified purchaser
                                  by
                                  • Verified Purchase
                                  Rating provided by a verified purchaser...
                                  Rating provided by a verified purchaser
                                  by
                                  Response from LGAnswersApr 13, 2021
                                  We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG
                                  • Verified Purchase
                                  Great size for our family of 4. It is...
                                  Great size for our family of 4. It is compact but still fits a good-sized load of laundry. What else can I say? It’s a washing machine that hasn’t failed in the first month of ownership. I’m curious about durability over the long haul.
                                  by
                                  • Verified Purchase
                                  washer is leaking water and washes about 8 pieces of...
                                  washer is leaking water and washes about 8 pieces of clothing
                                  by
                                  Response from LGAnswersApr 13, 2021
                                  We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
                                  that we can better investigate and quickly assist you with a resolution. You can contact our Customer Support at 800.243.0000.^Venette LG
                                  • Verified Purchase
                                  Showing 1-30 of 460 reviews