Melvis,
We are sorry to hear that your rug pad ripped in one spot and doesn't add enough padding as expected.
Please note that this non-slip rug pad is designed to be thin so that it does not add height to your area rugs. If you want extra height, then we recommend getting a pad that is designed to add padding.
Can you tell us more about the type of flooring that this non-slip pad is on? This non-slip pad is designed to work with most flooring types, but it may not work perfectly with all of them.
Please email us at: cs@linenspa.com with more information and we would be happy to help you find a solution or assist with a return to Home Depot. We value you as a customer and care about your satisfaction.
Thanks!
-The Linenspa Crew