Hey Jeliarra,
We are happy to hear that you are liking this topper, but are sorry that it is not as firm and cooling as expected.
This topper will soften the sleep surface of a too-firm mattress and it is intended as a comfort product and not a cooling product. As any foam-based product can retain heat, this topper's gel and ventilation features help to reduce heat retention, making it sleep cooler than traditional foam. However, this topper does not provide active cooling and the "sink" it provides is an intentional design feature best-suited to those who like a body-hugging sleep experience. We offer a variety of other toppers and would be happy to help you find one that better meets your needs.
You can email us at online@lucidmattress.com and we would be happy to assist you.
Thank you!
Lucid. Beds for the Whole Family