Customer Reviews for MOEN 1234 Two-Handle Duralast Cartridge For Two-Handle Bathroom And Kitchen Faucets (Hot Or Cold)

Hello Augusto and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the handles on your Moen faucet that uses the 1234 Duralast Two Handle Replacement Cartridge became corroded and difficult to rotate. What you described is not consistent with the quality we strive to provide. We would appreciate an opportunity to show you that we stand behind our products and find a satisfactory warranty resolution. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Steverino and thank you for your feedback on Home Depot’s website for our Moen 1234 Two-Handle Duralast Cartridge For Two-Handle Bathroom And Kitchen Faucets (Hot Or Cold). Typically, with a new installation damage to the cartridge can occur when sediment or debris broke loose in the water lines during the new installation. As the original purchaser of the Moen centerset bathroom faucet, you could have contacted Moen directly; we would have been happy to troubleshoot the issue and show you we stand by our products. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.

Thank you Arquimides so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. When purchasing the Moen 1234 Two-Handle Duralast Cartridge For Two-Handle Bathroom And Kitchen Faucets (Hot Or Cold) it includes a 1 year warranty. Please contact Moen’s warranty center for further assistance at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Standard Time.

Hello and thank you for the feedback you posted on the Home Depot website. We are sorry to learn the Moen 1234 Two-Handle Duralast Cartridge For Two-Handle Bathroom And Kitchen Faucets (Hot Or Cold) you purchased was not the correct item. This cartridge is used in many 2-handle Moen faucets manufactured after 2014. Your faucet may use the Moen 1224 cartridge. If you would like assistance determining the correct part for your faucet, please feel free to call our Consumer Services Contact Center directly at 1-800-289-6636 from 8:00 am – 7:00 pm Monday through Friday Eastern Time. Our specially trained Product Consultants will be delighted to assist.

Thank you Lyle so much for the feedback you posted on the Home Depot website. Moen has a limited lifetime warranty for replacement parts to keep your faucet in good working condition. To see if you qualify for Moen’s warranty, please contact us at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday EST.