Customer Reviews for MOEN Banbury 24 in. Wall Mounted Towel Bar in Spot Resist Brushed Nickel

Hello HomeDepotCustomer we are sorry to hear the brackets for your Moen Banbury 24 in. Double Towel Bar in Spot Resist Brushed Nickel are loosening for you. The issue described in your review would have been best handled under Moen’s limited lifetime warranty. As the original purchaser of the Moen Banbury towel bar, you can contact Moen directly under the product’s Lifetime Limited Warranty. We would be happy to help you and show you we stand by our products. Please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello KerC and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of your dissatisfaction with the mounting template and the installation instructions included with your new Moen Banbury 24 in. Double Towel Bar in Spot Resist Brushed Nickel. We are sorry for the extra time and effort this may have caused and we appreciate you sticking with the Moen Brand. Moen product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello David and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the bar for your Moen Banbury 24 in. Double Towel Bar in Spot Resist Brushed Nickel is missing. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen Banbury 24 in. Double Towel Bar in Spot Resist Brushed Nickel, you can contact Moen directly under the products lifetime limited warranty. We would be happy to work with you to find a satisfactory warranty solution. Our Consumer Services Contact Center can be reached at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.