Hello Didsa and thank you for the feedback you posted on the Home Depot website about the Moen Preston Paper holder DN8408CH. We are sorry to hear of the issues that you have had with your product. The product is manufactured under strict quality guidelines to provide you with years of dependable service and is backed by Moen’s lifetime limited warranty to the original product purchaser. We are happy to pass your suggestions along to our management team. For technical and warranty assistance, you can call us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.