Customer Reviews for MOEN U by Moen Essie Single-Handle Pull-Down Sprayer Smart Kitchen Faucet with Voice Control in Spot Resist Stainless

Internet #311445675

Model #87014EVSRS

Store SKU #1005240585

  • Control your faucet through the app, sensor, handle or your voice
  • Save presets in the app for common tasks such as filling bottles
  • Requirements for voice control: Smartphone, Smart speaker & WiFi

Customer Reviews

  • 4.4
    out of 1,958 reviews
  • 81% recommend this product
5star-icon1377
4star-icon335
3star-icon71
2star-icon56
1star-icon119
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Showing 1-10 of 1,958 reviews
Works as advertised. Love the timer that allows it to...
Works as advertised. Love the timer that allows it to stop on its own. Great product!!
by Steve
Moen delight
The Moen essie kitchen faucet is just simply beautiful. The water flows smoothly. The lever works great and the faucet seems to be of great quality. The faucet compliments my kitchen style and it was easy to install.
by Soccer12
1 person found this helpful
Easy installation but lacking critical part
After researching various faucets and watching installation videos, we upgraded from an older MOEN faucet to this MOEN Essie faucet. The faucet was easy to install given my minimal plumbing experience and works great. It took less than 2 hours to remove the old faucet and install the new one. We've had it for two weeks now and don't have any complaints. The hose retracts every time and there is plenty of water pressure. The reason I didn't give this 5 stars was because no support bracket was included with factory sealed box that we picked up from Home Depot. Our sink is less than 1/2" thick, so we needed to install the support bracket and mounting bracket/washer to prevent the faucet from rocking side-to-side. The installation manual online lists the support bracket as "Part D" but the manual included with our purchase doesn't include that part (see attached image which lists the mounting bracket/washer as Part D with no support bracket). Everything I could find on Home Depot's website and MOEN's own installation videos led us to believe this part would be included (see MOEN's installation video here https:// youtu.be/z-kmWg9Vz7w?t=97). We ended up having to purchase the bracket separately, which ended up costing $20 after shipping and taxes. It also meant we had to reinstall the faucet once the support bracket came in a week later, as all of the hoses have to feed through the support bracket. Overall, we like the faucet and don't plan on returning it. However, we don't appreciate being misled, having to spend extra money for a part that is supposed to be included from the factory, and having to install the faucet twice. If you have the chance, I suggest checking the box in the parking lot to ensure you have all the parts included with your purchase as advertised online so that you don't have to make a second trip.
by Glenn
3 people found this helpful
Love our new faucet...
Love our new faucet
by DAVID
1 person found this helpful
We’ve been using the faucet for a month and love the no hands feature. It will turn off after a c...
We’ve been using the faucet for a month and love the no hands feature. It will turn off after a couple minutes or running approximately 2 gallons of water, just enough to walk away from as the sink fills to wash dishes. We have a farm house sink and the platform the sink sits on makes it difficult for the head to return to the neck. The units get close to connecting and with some fussing will eventually go together. The magnets in the two units need to be stronger to hold the spout in place. Tip: when using the motion sensor it’s easiest to wave from the bottom in an upward motion. Downward your hand hits the counter and sometimes turns the faucet on then off.
by CraftieK
2 people found this helpful
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Installation was pretty straight forward. Faucet is of good quality. Nice solid, modern design an...
Installation was pretty straight forward. Faucet is of good quality. Nice solid, modern design and classy. Different sprays work well. Faucet drips a bit before stopping though. Not sure if it's my line or a feature of the faucet itself. Neck does a 360 degree turn very easily, so be careful when pushing it to turn. Make sure the water is off or you'll give everything around the sink a bath!
by ScottyT
2 people found this helpful
We easily installed this faucet by following the step by step guide provided in the box. I really...
We easily installed this faucet by following the step by step guide provided in the box. I really like the power spray feature and the pull down faucet attachment. We found the spray attachment so much easier to pull down than our old faucet. We really like the look and functionality of our new faucet.
by Jeff
2 people found this helpful
Cooks best friend!
[This review was collected as part of a promotion.] The set up is easy!!! My husband did the whole thing in less than an hour. He said the set up is simple, they thought of everything to make it user friendly including a tool to make installing it behind the sink. That can be really tight, but not with the reach tool. The app setup was easy too. The faucet is beautiful and goes with any style. The pull down sprayer is handy and goes right back into place easily. I love that I can cook and get my hands dirty without slopping up the handle. I can use the sensor or just tell it to turn on! We connected it to our Alexa device, wow! This is my favorite and most used gadget in the kitchen. Telling it to run water at a certain temperature is mind blowing! Wish we had our friends and family here for Thanksgiving to show it off. I'm over the moon with this intelligent and innovative faucet!
by Jendex79
Poor quality low flow
I'm very disappointed with this purchase. I received it a couple of days ago and installed it today. First of all the water flow rate is painfully low. We have very good water pressure and clean water. Our previous faucet would fill the large kitchen sink in a couple of minutes. This faucet would take three or four times a long. There's no blockage, the lines aren't kinked, the filter/aerator is clean and the system was flushed - it just has very small supply lines and very small passages for the water to flow through. Secondly, the curved spout that rotates doesn't fit flush with the fixed base. There's a gap of about 1+ mm. Looks to me like the unit wasn't assembled correctly. Finally, the pull out section does not retract firmly into the base. There are no obstructions under the cabinet and the weight is installed perfectly, it's just the way it's designed. The weight is too small to pull the head back firmly into the receptacle so unless you push it up and align it, it will hang slightly out and often at an angle. I really expected much better for $200 worth of faucet.
by Tembek
Response from MoenNov 3, 2020
Hello Tembek and thank you for your feedback on Home Depot’s website for our Moen Essie Single-Handle Pull-Down Sprayer Kitchen Faucet with Reflex and Power Clean in Spot Resist Stainless. The flow is limited to 1.5 GPM. The U.S. Energy Policy Act restricts the maximum flow rate of plumbing products and the removal of flow control devices. All Moen Products comply with the Federal Law. The issues described in your review concerning the spout and hose retracting would have been best handled under Moen’s Lifetime Limited warranty. We would be delighted to troubleshoot the issue to quickly resolve the matter. We would be happy to help you and show you we stand by our products. Please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday. Moen
11 people found this helpful
Showing 1-10 of 1,958 reviews