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Customer Reviews for Milwaukee M18 FUEL 18V Lithium-Ion Cordless Brushless String Grass Trimmer with Attachment Capability (Tool-Only)

Internet #307753204

Model #2825-20ST

Store SKU #1003924244

  • Easy Load Trimmer Head: Easy Line-Loading, Under 30 Seconds
  • Part of the QUIK-LOK Outdoor Power Equipment Attachment System
  • Part of the M18 System, featuring over 250+ tools

Customer Reviews

  • 4.6
    out of 5,938 reviews
  • 82% recommend this product
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Showing 1-30 of 5,938 reviews
Need to work on quality control
I bought this, and the trimmer head squealed really bad right out of the box. I brought it back for exchange and the 2nd one did the same thing! Returned it and tried 2 other ones in store before finding one that was smooth and quiet like it should be. My friend dealt with the same issue and took him 2 tries for a good one. Quality control was lacking on this product.
by
Response from Social TeamApr 18, 2024
Hello, thank you for taking the time to leave a review on your M18 FUEL™ 10" Pole Saw w/ QUIK-LOK™. If you have any additional feedback or need assistance with your current string trimmer, please contact us at social.media@milwaukeetool.com. - Milwaukee Tool Social Team
  • Verified Purchase
  • Recommended
Amazing like always!
I was looking into buying a trimmer since forever. Was looking at other brands and reviews but everything kept leading me back to Milwaukee. Their tools might be on the pricey side but honestly they are worth every single penny put into them. You will not be disappointed with this trimmer at all. I’ve used other trimmers none come close to the force this one has. You can count on it to get the job done through very thick brush. Amazing like all Milwaukee tools.
by
    • Recommended
    Weed eater stress free
    Bought this to replace a gas weed eater , 5 acres and a gas weed eater grew old , gas , pull start, gas , line , but this has been a pleasure to use ,only a couple of hours but it’s a perfect 10 so far !
    by
    • Verified Purchase
    • Recommended
    M18 string trimmer, melted terminal.
    I love the trimmer itself, but it has melted my battery negative terminal, its melted on the trimmer and battery terminal. Other than that flaw the trimmer works wonders and i love the veriable speed, as well as the smooth trimmer feed.
    by
    Response from Social TeamApr 1, 2024
    Hello, we are sorry to hear about your experience with your M18 FUEL™ String Trimmer w/ QUIK-LOK. A member of our team will be reaching out shortly to assist. - Milwaukee Tool Social Team
    • Verified Purchase
    • Recommended
    by
    • Verified Purchase
    1 found this review helpful
    Great new professional trimmer with quicklok
    See Youtube videos for rewinding new string, it works just not the way ythe printed instructions show,
    by
    • Verified Purchase
    • Recommended
    Surprisingly powerful
    Very surprised on how good this thing works I love it
    by
    • Verified Purchase
    • Recommended
    Why in the world do I have this tool?
    I purchased this kit just for the free blower. I figured I would sell off the string trimmer, battery and charger. That was the plan, but then one day, I cracked open the box, and I actually started using the string trimmer and it made me feel powerful. Like Tony, Montana or Arnold Schwarzenegger! Plus the blower is awesome, so many different uses for the blower and they make it easy because there is No gas,oil or any of that stuff.
    by
      • Recommended
      1 found this review helpful
      Battery and tool damage if used under heavy load
      I use this trimmer to trim grass and weeds. The problem with this trimmer is that if you cut high or dense grass and weeds for 5 minutes or so the battery overheats and it shuts off. This is actually expected behavior and a safety feature. However, the contacts for the battery get extremely hot and the plastic around the contacts in both the battery and the tool have melted. This has occurred with two batteries that I have used with it. Last time I used it the battery housing melted to the point where I needed a pry bar to remove it because the melted plastic on the battery hit the tool body and caused it to jam. This is very disappointing from Milwaukee since according to their product description this is designed for use by professional landscapers. I doubt this type of problem would be tolerated by anyone who uses this tool to make a living. This is a poor design, materials capable of tolerating much higher heat should have been specified around the battery contact area for both the battery and tool.
      by
      Response from Social TeamOct 16, 2023
      We are sorry about your experience with your M18 FUEL™ String Trimmer w/ QUIK-LOK™. Based on your review, We suggest visiting your nearest authorized service center. They can look at your tool and assist you with a warranty claim. You can find your nearest center under our "Support" tab on our website. Please email us at social.media@milwaukeetool.com or call us at 1-800-SAW-DUST if you have any questions! - The Social Team
        Tool melts battery terminals
        I am happy with the operation of the unit overall, but it has melted the negative contact on my XC8.0 battery pack. I have seen many reports of this problem.
        by
        Response from Milwaukee ToolSep 26, 2023
        Hi there! We want to learn more about your experience. Could you send us an email at social.media@milwaukeetool.com? Thanks! - Milwaukee Tool, Social Team
          2 found this review helpful
          Two Melted Batteries from Weed Eater!
          Worked great for a while, then started to melt my 8.0 battery. Thought it could have been an issue with the battery, tried a (5.0) battery and started melting it. Blower works like a charm, wish the weed eater did as well. I’m a lineman, Milwaukee has really stepped up their game in our trade with great tools, I wish I had the same quality while doing yard work. Highly recommend the blower, the weed eater caused my low rating.
          by
          Response from Milwaukee ToolSep 11, 2023
          Hi Scott - Thank you for taking the time to leave a review! We suggest visiting your nearest authorized service center. They can look at your tool and assist you with a warranty claim. You can visit our Milwaukee Tool website and click "Support" for more information on locating a center near you! - Milwaukee Tool, Social Team
            1 found this review helpful
            Trimmer Battery Note
            I found this trimmer excellent in most aspects but it melted one of the battery terminals. Both, the trimmer and battery, were still functional but there were some melted material deposited in the trimmer terminal that didn't allow the battery to fit well. I hope a solution is found soon.
            by
            Response from Social TeamAug 29, 2023
            Thank you for leaving a review on your M18 FUEL™ String Trimmer w/ QUIK-LOK™. We suggest visiting your nearest authorized service center. They can take a look at your tool and possibly assist you with a warranty claim. You can find your nearest center under our website's "Support" tab. Otherwise, you can always call us at 1-800-SAWDUST from 8:00 am to 6:00 pm CT, Monday-Friday. If you need assistance getting connected to a representative, please let us know via email at social.media@milwaukeetool.com. - The Social Team
            • Verified Purchase
            I would buy again
            Have had it over a week so far.I was surprised at the power it had. I love the feel.weight is similar to gas.i have not weed eated my yard in over a year so I worked it pretty good. Got back yard done to my satisfaction using 1 heavy duty battery that came with blower. I used it hard the next day doing what it said not to..use like a edger. Way to grass in my asphalt drive Way but I forced it thru. It did get hot plus it was upper 90s as well. It doesn't like yellow jackets..but they stopped me for the day. Can't wait to use like normal. I want to see how it does then decide on more attachments
            by
              • Recommended
              FAIL - 2nd unit in a row
              For the second Milwaukee M18 trimmer, it has had a failure in the head unit and is non operational. Here is a summary of the situation (and my next steps): PROPERTY: One acre property, with about 1/2 an acre in grass (with long common area with culvert and community mailbox). The remaining property is wooded. USE: Personal use around house, approximately every other week for about 2 hours of run time. FAILURE: At the head unit and shaft (breakage) PICTURES: Attached RESULT: Move to new brand
              by
                9 found this review helpful
                Great tool to help you live
                Hi guys. Sorry for my English, I'm using a translator. I bought this trimmer in 2020 and have been using it for over three seasons now. In the last two seasons, he really saves me from hunger. I own over ten Milwaukee tools, but this one is the most requested. For tall and thick grass, I put a disk on it and it does not feel the load, the 12 A battery is enough for 400 square meters, it does not overheat and does not go into protection. ps Thanks to the people of America for helping my country. God bless America.Greetings from Ukraine.
                by
                  • Recommended
                  I would not buy or recommend
                  I bought this thinking all of my other Milwaukee tools work great. Big disappointment. This was way heavier than my gas powered weed trimmer. Doing my lawn I went through 3 1/2 batteries and it got so hot that one of my battery chargers don't work now and a battery is kind of ruined also. Don't waste your time or money on this unless you have a 5 minute job to do. Usually mine takes 20 minutes, but it took my 1 1/2 hours to trim my lawn with this.
                  by
                    Yes. Every time.
                    Best tools. it is the best power tool, the best warranty and quality.
                    by
                    • Verified Purchase
                    • Recommended
                    I’m amazed
                    I was extremely hesitant to get a battery powered trimmer but after use it for the 4th I will 100% recommend it Ofcourse it would make even more sense if you are a Milwaukee guy already either way 5 starts for this trimmers
                    by
                      • Recommended
                      1 found this review helpful
                      Design Flaw??
                      Easy to follow instructions although the clamp provided to install the belt holder was a booger for one person. We take good care of our tools, equipment, etc. but picking up the pole saw for its third use the handle was cracked. Have ordered a replacement. Not too happy about that as we have used Milwaukee tools for years and always been quite pleased. Possibly just a bad design on the handle??
                      by
                      Response from Customer ServiceMay 31, 2023
                      Thank you for leaving your feedback! We recommend sending your tool to us through one of our warranty options that can be found on our Milwaukee Tool website under the "Support" tab. Thank you! - Social Team
                      • Verified Purchase
                      No fuss
                      Powerful and convenient. No more messing with fuel mixing and mess. A worthwhile purchase.
                      by
                      • Verified Purchase
                      • Recommended
                      Broken shaft
                      Worked well until it fell apart. Had it for two seasons trimming one day and it literally fell apart in my hand. The aluminium shaft broke off inside the housing and it just came apart in the middle of a trim. I guess we will see if Milwaukee stands behind it. It is still within warranty period.
                      by
                      Response from Customer ServiceMay 15, 2023
                      We are sorry to hear about your experience with your M18 FUEL™ String Trimmer w/ QUIK-LOK™. You actually have a couple of warranty options! The first is to return the tool to us for repair utilizing our eService portal which can be located on our Milwaukee Tool website under "Support". This allows you to send it to us, free of charge, to be evaluated by Milwaukee technicians to determine if your repair is covered under warranty or to provide an estimated max repair price. All tools are repaired with genuine Milwaukee parts and the average turnaround time is about 7-10 business days. You can also have your tool repaired through your nearest authorized service center. You can find your nearest center on our Milwaukee Tool website under "Support. Otherwise, you can always give us a call at 1-800-SAWDUST from 8:00 am to 6:00 pm CT, Monday-Friday. If you need assistance getting connected to a representative, please let us know at social.media@milwaukeetool.com! - Social Team
                        Buy once with Milwaukee
                        Milwaukee is my go to for tools and they are excellent in my book and if I could have one of every tool I would.
                        by
                        • Verified Purchase
                        • Recommended
                        Flaw at battery contacts
                        I have had two of the same models and they both have failed at the point where battery connects to contacts and contact module is loose and creates a melting point at contacts/ battery terminals due to vibratiothen oil n , would suggest securing contact block for zero movement and
                        by
                        Response from Milwaukee ToolApr 10, 2023
                        Thank you for taking the time to share your experience with your M18 Cordless String Trimmer. We will pass this information onto the product team. If you have any additional feedback, please send our team an email at Social.media@milwaukeetool.com - Milwaukee Tool Social Team
                          7 found this review helpful
                          Motor is good, string trimmer head is garbage.
                          Use it for edger but not weed trimmer. The quick load string trimmer head has a bump cap that will fail in just a few months and Milwaukee has gone the garbage route of not selling the 2$ cap. Instead they tell you to purchase a new head at 40$+. Pretty pathetic for a company that usually has good customer service but it looks like they are going to way of all other companies and just don’t care about their customers anymore. Was told echomatic pro head. pn21560031 fits and lasts.
                          by
                          Response from Milwaukee ToolFeb 16, 2023
                          Hi Robert- We are sorry to hear you did not have the best experience! Our team would like to assist. Can you please send us an email at social.media@milwaukeetool.com? Thank you! -Milwaukee Tool Social Team
                            23 found this review helpful
                            Please help
                            I love this trimmer. The only problem is if you follow the arrows it throws the grass in the opposite direction. When winding the string, if you wind the string how your supposed to when you tap the head it auto feeds so much string it and wraps around the shaft. If you wind it opposite, every time you need more string I need to stop and manually pull the string out.
                            by
                            Response from Customer CareFeb 9, 2023
                            We are sorry to hear you are frustrated with this experience! Our team will reach out via email to assist! Thank you -Social Team
                              Awesome
                              Milwaukee is by far the best tools I’ve ever laid hands on
                              by
                              • Verified Purchase
                              • Recommended
                              Lightweight and plenty of power
                              I bought this to have a convenient way of trimming at our new property. This product exceeded my expectations and changing trimmer line is easy and effortless.
                              by
                              • Verified Purchase
                              • Recommended
                              Overall good, but black handle doesn't tighten
                              Over all this has been a great system. My only complaint is the main black handle has a crack in it preventing it from tightening on the shaft.
                              by
                                • Recommended
                                String trimmer
                                While I loved the product at first, the trimmer has begun to overheat and damage several of my batteries. This happened after the first time I used said trimmer to do normal daily yard work. I love the idea of being able to switch attachments to handle different types of yard work but it's a big letdown when the product stops working and starts damaging your batteries.
                                by
                                Response from Customer CareOct 31, 2022
                                We are sorry to hear about this experience! Our team will send you a follow-up email to learn more and further assist. Thank you -Social Team
                                  Falls way short!
                                  I own several Milwaukee power tools and have been happy with their performance. I decided to purchase the brushless string trimmer instead of a gas weed eater because I already owned multiple batteries. VERY disappointed after several months of ownership, the trimmer will run for a few minutes, overheat and stop; head has also worn out after only a few months, common issues! Glad I didn't invest in the other attachments as I was planning on doing.
                                  by
                                  Response from Milwaukee ToolSep 27, 2022
                                  Hi PA12- We are sorry to hear you did not have the best experience with your M18 FUEL String Trimmer w/ QUIK-LOK! Could you please send our team an email at social.media@milwaukeetool.com, so we can best assist? Thank you! -Social Team
                                    13 found this review helpful
                                    Showing 1-30 of 5,938 reviews

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                                    Features

                                    Antivibration, Attachment Capable, Brushless, Rechargeable, Zero Emissions

                                    Attachment Capable, Precut Lines, Rechargeable

                                    Antivibration, Attachment Capable, Brushless, Rechargeable, Zero Emissions

                                    Attachment Capable

                                    Battery Voltage (V)

                                    18V

                                    40V

                                    18V

                                    60V

                                    Line Advance System

                                    Bump

                                    Bump

                                    Bump

                                    Bump

                                    Shaft Type

                                    Straight Shaft

                                    Straight Shaft

                                    Straight Shaft

                                    Straight Shaft

                                    Line Style Size

                                    .080

                                    Assorted Sizes

                                    .080

                                    .080