Initially I was very happy with the Newair 46 bottle dual zone wine cooler. But compressor stopped working 18 months later, of course warranty is 12 months
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Response from newairpwrAug 1, 2023
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Customer review from newair.com
Apr 5, 2023
I need replacement shelves
I love this frig, it looks great in my kitchen. I have red wine stains on 3 shelves that won't come off. Why on earth don't you sell replacement shelves?
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Response from newairpwrApr 8, 2023
Hi, Thank you for taking the time to leave a review on your Newair Product AWR-460DB. We apologize for the experience, we do offer parts for our products. Please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247 for assistance. Best Regards, Customer Care
Recommended
Customer review from newair.com
Mar 1, 2023
Best built in wine fridge
I bought this wine fridge a few years ago after researching what type to get. It has been great to hold all the wines i get from the multiple wine clubs my wife and I belong to. I will be purchasing another bigger New AIr wine fridge to accommodate our growing collection
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Response from newairpwrMar 4, 2023
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Feb 27, 2023
Terrific Customer Service!
This is a great wine cooler. Holds all the wine we need and then some. The lighting effects are a neat add on and it stays super cool. The sound is reasonable and the build quality seems good. Highly recommended.
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Response from newairpwrMar 4, 2023
Thank you for the 5-star review on the product AWR-460DB. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Recommended
Customer review from newair.com
Feb 9, 2023
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Verified Purchase
Jan 4, 2023
Just received my new wine fridge two weeks ago and...
Just received my new wine fridge two weeks ago and so far, we're loving it! It has a great look and design and runs very quietly! Happy with my purchase!!
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Verified Purchase
Oct 12, 2022
Do not buy
I loved this wine fridge at first...but then it died 5 months later. I reached out to customer support and was told I need a new pc board. Really?!? And then I was told I couldn't get the part for about 4 months. They also told me I can't get the pc board anywhere else. Piece of garbage, don't waste your money. I would have given zero stars but I had to give one to start the review.
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Response from newairpwrOct 14, 2022
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Customer review from newair.com
Sep 20, 2022
Best wine fridge
This NewAir Wine Fridge is roomy and fits over three dozen bottles of my favorite wines with more room to spare. It cools so silently. You can barely hear it. Also it's so good looking with interior accent lighting. Also it's dual zone so I can separate my reds from whites. Love the quality of this fridge.
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Response from newairpwrOct 6, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Sep 18, 2022
Was great
I liked my cooler very much but all of a sudden it seems to be collapsing to the right. As a result the door does not completely close so you get condensation. Next step is pull it out and probably replace. Not sure what the life span should be or if I can give to someone to rebuild.
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Response from newairpwrOct 6, 2022
Thank you for posting your comments in regards to this product AWR-460DB. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer Service
Recommended
Customer review from newair.com
Sep 8, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Sep 8, 2022
Great Wine Cooler
Really great wine cooler lasted us 4 years so far with no issues at all. Runs quiet and keeps our wine at the perfect temperature! We also like that the unit is very quiet, never really hear it. Overall a great wine cooler.
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Response from newairpwrSep 9, 2022
Thank you for the 5-star review and for sharing your thoughts about your experience using your AWR-460DB. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Aug 4, 2022
Only worked for a few hours after delivery and then...
Only worked for a few hours after delivery and then the compressor would run but temp wouldn’t get below 80 degrees in either section. Called the manufacturer and they wanted to send us parts to try, got the typical run-around and told we can’t return it. Returned it directly to Home Depot the next day with no issue. Note that the smaller section is the only one that you can use the lower temperature on. Seems odd the largest section can’t be used for the lower temp.
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Verified Purchase
Jul 27, 2022
Love it, works beautifully!!...
Love it, works beautifully!!
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Verified Purchase
Jul 21, 2022
I will never buy this product.
I bought a Newair 24" Built-in 46 bottle in 2018. No cooler any more now. I have bought and changed the switch per the direction of Newair. and it didn't work. I have to throw it away and buy another new one.
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Response from newairpwrJul 24, 2022
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Customer review from newair.com
Jun 21, 2022
I did buy this product again
I have one in my house for 4 years and just brought another one for my condo. Good product, but when cooling, the fan is just a bit loud. Otherwise keeps the temp both top and bottom spot on.
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Response from newairpwrJun 24, 2022
Thank you for sharing your thoughts about your experience using your AWR-460DB. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Jun 15, 2022
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Verified Purchase
Jun 6, 2022
Awesome!
We purchased this fridge about 4 years ago, and it's worked great ever since. The temps have been accurate and the design is nice. We have enjoyed this wine fridge so much!
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Response from newairpwrJun 8, 2022
Thank you for posting your comments in regards to this product AWR-460DB. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Apr 29, 2022
Good while it lasts, helpful service
I've had this wine fridge for about 4 years. It recently stopped being able to regulate temperature. I contacted service and they responded quickly with a solution. I am going to order the recommended part. Hopefully this works!
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Response from newairpwrMay 2, 2022
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product AWR-460DB. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Apr 27, 2022
Great Wine Cooler
This NewAir Compressor Wine Cooler keeps my wines at perfect temperatures. It is very easy to use, the controls are very visible and easy to adjust. The removable wooden racks makes it very convenient to clean the inside when needed. Overall one great wine cooler.
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Response from newairpwrApr 29, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Apr 20, 2022
I would definitely buy this wine cooler again
The design and appearance of this unit is very nice making it a great addition to our kitchen. The capacity to hold so many bottles makes it perfect for our wine loving family. I love the dual zone feature and the fact that it's so quiet. Well built unit! Great product! Great customer support! Probably the best customer service I've came across, no lie. They are amazing. Bar none.
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Response from newairpwrApr 23, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Apr 13, 2022
Great choice!
Purchased approx. 5 years ago, and works great without issue - constant temperatures; nice look; and great quality.
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Response from newairpwrApr 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are glad you enjoy using the unit. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Apr 12, 2022
NEWAIR quickly replaced unit with small dents
The wine cooler arrived with 2 small dents in the front cover. NEWAIR replaced the unit under the warranty.
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Response from newairpwrApr 20, 2022
Hi, thank you for your wonderful review! We are sorry to hear you received the unit damaged; let us know if there is anything we can do to assist you. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Apr 6, 2022
This is the perfect wine cooler!
I purchased this dual zone with cooler for my butler's pantry. Hosting is made easy with the capacity this cooler has! The blue color gives a classy look that my guests always notice and compliment.
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Response from newairpwrApr 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Apr 6, 2022
Nice Wine Cooler
This wine fridge looks great and is quiet. The unit dimensions were as noted so it fits our cabinet perfectly. I also love the interior light that makes the inside blue. Great fridge for the money.
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Response from newairpwrApr 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Apr 5, 2022
Great Wine Fridge
Good wine fridge for the money. Pull-outs are wood lined, which I like; Controls are easy to use; Lighting is good; Dual zone is nice for keeping my white wine colder than the reds.
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Response from newairpwrApr 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Apr 4, 2022
Don't waste your money - compressor failed < 2 years in
Compressor failed in 2 years, Newair's customer support response was "you have to buy an entirely new fridge it is outside the 1 year warranty". Save yourself, buy a higher quality product!!!
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Response from newairpwrApr 20, 2022
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Customer review from newair.com
Mar 9, 2022
Good Buy!
Works great! Fit's perfect.
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Verified Purchase
Mar 2, 2022
Great Unit. I highly recommend!
Utilized it as a built in wine fridge in our new office kitchen remodel. Looks great in our contemporary design. Dual temperature control is convenient for the different types of wines stored. Runs great!
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Response from newairpwrApr 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Feb 28, 2022
Great wine cooler
Ingrid was great and quickly diagnosed our problem. And got the part out already. Now I can get my dual zones working again. This is a awesome wine cooler.
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Response from newairpwrApr 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Recommended
Customer review from newair.com
Feb 10, 2022
Love the lights and roomy interior!
I love all room for both red and White bottles in this unit. The added lights are also really nice and gives it a nice cool effect that night.
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Response from newairpwrApr 20, 2022
Thank you for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback. Thank you for choosing Newair.