Hello CScholl, this is Roland. Thank you for your purchase and feedback.
I was sorry to hear that you were not completely satisfied with our product, and I want to make sure that we address all your concerns. This item is to be used on cool grill surfaces only and is not intended for use on a hot surface.
Please feel free to call us at 800-913-8999 if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Thank you again from all of us at The Grill Services!