Hi there, Dizzy. We are so sorry to hear of your experience with your pet's fencing system. It is important to mention the collar included with this system does not include a vibration function, so the collar would not vibrate. It would give the tone, then the static correction. We would love to discuss this issue with you further. Please reach out to our Customer Care team directly via our Live Chat Support or by calling us at 1-866-738-4379.