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Customer Reviews for Pleasant Hearth Harper 4-Piece Log Holder and Fireplace Tool Set

Internet #204626785

Model #FA338LT

Store SKU #1000839517

  • Keep logs and tools neatly organized
  • Includes a shovel, poker, tongs and a heat-resistant brush
  • Constructed of durable steel in an antique black finish

Customer Reviews

  • 4.2
    out of 214 reviews
  • 86% recommend this product
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Showing 1-30 of 214 reviews
Easy to assemble. Great size for small spaces. It was exactly what I expected. I really like it.
Easy to assemble. Great size for small spaces. It was exactly what I expected. I really like it.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Perfect size, design needs review
Perfect for the space, but constructed with only 4 threaded bolts..the sides have already begun to spread and pull away under wood load. I did not purchase for decorative purposes, it is getting used. Not abused, USED. And it's purpose is to hold wood. I can see that it will maybe last a few more months, which may get us through the remaining cold months. But i am disappointed that it was not made to survive repeated loads for the woodstove.
by
  • Verified Purchase
Super easy to assemble. Goes perfectly with my wood stove. It holds enough logs that I do not hav...
Super easy to assemble. Goes perfectly with my wood stove. It holds enough logs that I do not have to go out at night and bring in more logs.
by
  • Verified Purchase
  • Recommended
Very very easy to assemble. I like the wood holder...
Very very easy to assemble. I like the wood holder that’s in the back of the tool set because everything is in one place.
by
  • Verified Purchase
2 found this review helpful
Poorly made
This looks easy enough to put together. Four holes and four screws. The problem is that the holes are misaligned, leaving it rickety and crooked. It looks collapsed when it’s “standing up” because the screws aren’t in the right spot, thus not holding it together.
by
Response from GHP Group Inc. SupportMar 12, 2024
Hello, we are troubled to o hear about your experience. Our customer service team is on standby to provide comprehensive product support for this fireplace tool set. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group ghpgroupinc
    by
    • Verified Purchase
    It is very sturdy and holds the perfect amount of wood. The fireplace tools are heavier than I thought they would be and that's a good thing.
    by
    • Verified Purchase
    Not as secure as expected
    by
    • Verified Purchase
    I was expecting a better tool set. For the money it is ok
    by
    • Verified Purchase
    It’s nice but assembled it still feels rickety. It holds...
    It’s nice but assembled it still feels rickety. It holds a load of wood well though
    by
    Response from GHP Group Inc. SupportFeb 22, 2023
    Hello David, thank you for taking the time to post your review. We take our customer satisfaction feedback earnestly to improve our products and services every day. A customer service agent is on standby to assist with technical support. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you. Thank you! - GHP Group ghpgroupinc
    • Verified Purchase
    by
    • Verified Purchase
    Really cheaply made
    Unless you're using this for kindling only, any decent size hardwood pieces will be too heavy or bulky to the firewood holder and easily split it. I'd save yourself the hassle and pay for a higher grade holder l, i.e. heavy gauge steel or wrought iron. That will last generations.
    by
    Response from GHP Group Inc. SupportJan 23, 2023
    Hello, We are sorry to hear about your experience. We take our customer satisfaction feedback earnestly to improve our products and services every day. A customer service agent is on standby to assist with replaceable parts or technical support. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
      1 found this review helpful
      Was not a high quality product. Will probably be...
      Was not a high quality product. Will probably be okay for a season or two. Looked much sturdier in the picture but I guess you get what you pay for.
      by
      Response from GHP Group Inc. SupportJan 11, 2023
      Hello, thank you for taking the time to post your review. We take our customer satisfaction feedback earnestly to improve our products and services every day. Our customer service team is on standby to assist with product support. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
      • Verified Purchase
      by
      • Verified Purchase
      Overall poorly manufactured, specifically weld quality....
      Overall poorly manufactured, specifically weld quality.
      by
      Response from GHP Group Inc. SupportDec 29, 2022
      Hello, thank you for taking the time to post your review. We take our customer satisfaction feedback earnestly to improve our products and services every day. A customer service agent is on standby to assist with technical support. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you. Thank you! - GHP Group ghpgroupinc
      • Verified Purchase
      Exactly what I needed...
      Exactly what I needed
      by
      • Verified Purchase
      Good idea, poor execution
      The welding on this looks like it was done by a first grader. My hands were covered with black powder coat after removing from the box. Not sure how long this will last as the workmanship looks very poor. Will probably return to home depot and get something else. This might be a good deal if sold for $20 at Ocean State Job Lot or some other discount store but not for $80.
      by
      Response from GHP Group Inc. SupportDec 12, 2022
      Hello Vince, Thank you for taking the time to post your review. We are terribly sorry to hear you experienced an issue with this product. Our customer service team would be happy to assist you with obtaining replacement parts. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
        by
        • Verified Purchase
        Overall appears to be well built, tools are as expected,...
        Overall appears to be well built, tools are as expected, does its job.
        by
          Yes. It gets the job done....
          Yes. It gets the job done.
          by
            Fire place tools
            Just like the picture, easy assembly and works great.
            by
            • Verified Purchase
            • Recommended
            I purchased this as a gift for my daughter son...
            I purchased this as a gift for my daughter son in law. It is the perfect size for their fireplace…compact holder for tools and logs (which I placed in it for effect as part of the gift) They loved it.
            by
              by
                Rating provided by a verified purchaser...
                Rating provided by a verified purchaser
                by
                • Verified Purchase
                A nice addition to our fireplace. Aesthetically pleasing to look at and moderately functional.
                A nice addition to our fireplace. Aesthetically pleasing to look at and moderately functional.
                by
                • Verified Purchase
                • Recommended
                Rating provided by a verified purchaser...
                Rating provided by a verified purchaser
                by
                • Verified Purchase
                This was very easy to put together - I did...
                This was very easy to put together - I did it myself in about 10 minutes. Very nice looking as well!
                by
                • Verified Purchase
                Cheaply made. Tongs broke within a month of use....
                Cheaply made. Tongs broke within a month of use.
                by
                • Verified Purchase
                Rating provided by a verified purchaser...
                Rating provided by a verified purchaser
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                • Verified Purchase
                Rating provided by a verified purchaser...
                Rating provided by a verified purchaser
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                • Verified Purchase
                Showing 1-30 of 214 reviews

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