Hello Jac82,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent disappointment regarding missing parts.
Some parts are stored inside the drum. If they're indeed missing, rest assured, this is unusual, and we are here to assist you in any way we can. Should you require assistance in the future, please do not hesitate to reach out to our Customer Service team at 1-800-474-3443. They are available from Monday to Friday between 8:00 AM to 5:00 PM Central Time. You can also send us an email at info@ridgidvacs.com, and we will be more than happy to help resolve this issue promptly.
We value your business and want to ensure your complete satisfaction with our products.
Thank you for bringing this matter to our attention.
Warm regards,
RIDGID