Customer Reviews for Ring Video Doorbell - Smart Wireless WiFi Doorbell Camera with Built-in Battery, 2-Way Talk, Night Vision, Satin Nickel

Hi Daniel.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected in regards to installation. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.

We recommend following these instructions when installing your Ring Video Doorbell (2nd Gen.):

For the best results, mount it around 1.2 metres above the ground.
There are two types of screws included in the product packaging:
The four wood screws are used to secure the mounting bracket to your door or wall.
The two star-shaped security screws are used to to tighten the screws into the bottom of the Ring Video Doorbell (2nd Generation) faceplate to help deter theft.
You'll need to install wall anchors when installing on stucco, brick or concrete.
Grab 4 of the wall anchors from Bag A. Using your Ring Doorbell as a template, mark 4 drill holes on the wall. Use a 1/4" masonry drill bit (not included) to drill the holes, then insert the 4 wall anchors.
Install the mounting bracket.
Using a Philips head screwdriver, drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket.
Attach your Ring Doorbell to the mounting bracket.
Hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket.
Then, let the Doorbell pivot down to sit flush on its bracket.
Secure the doorbell.

CAUTION! If you use the wrong screws to secure the doorbell, you could damage the battery during installation, create a fire hazard, and be seriously injured.

DO NOT USE any screw other than the included short security screws when securing your Ring Doorbell to the bracket.

Use the star-shaped end of the included screwdriver to insert and tighten two of the security screws from Bag B into the bottom of your Ring Doorbell.

For more detailed information on installing your RIng Video Doorbell (2nd Gen.) without an existing doorbell, please visit this link: https://ring.com/support/articles/r6n21/Installing-Your-Ring-Video-Doorbell-2nd-Gen-Without-an-Existing-Doorbell. For more information on installing your Ring Video Doorbell (2nd Gen.) with an existing doorbell, please visit this link: https://ring.com/support/articles/7hvj2/How-to-Physically-Install-Ring-Video-Doorbell-2nd-Gen-with-an-Existing-Doorbell.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hi tracyd108. Thank you for sharing your experience with us. We understand how important it is to be able to see who is at your door with the Ring Video Doorbell 2. The features and technology provided by the Ring Video Doorbell 2 are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the video quality concern mentioned in your review. It sounds like the video quality you are experiencing is not as clear as expected. The first thing we will want to check is your wifi speed. To run a wifi speed test: Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap Devices. Select your device. Tap Device Health. Under Tools, tap Test Your Wifi. Tap Start to run a test that will measure your upload and download speeds. Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal. Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds. Learn more here: https://support.ring.com/hc/en-us/articles/205348254-Troubleshooting-Poor-Video-Quality-. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today. All the best, Nicole from Ring.

Hello Mabele,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Tyler, 

We take the sense of security of our customers’ extremely seriously. We want to assure you that at the core of Ring, and guiding every action we take, is respect for the privacy and security of our customers. Thank you for taking the time to share your experience with us directly, we appreciate it. We'd love to work with you and provide you with solutions to resolve the device recording concerns you mentioned in your review. 

Ring is always working toward improving your home security experience. In addition to the Motion Zones control, there are two other tools that can help you adjust the motion alerts you receive:

Motion Scheduling: The motion scheduling control allows you to schedule coverage to avoid receiving alerts triggered by a regular occurrence. For example, if you know your garbage gets picked up between 7:30 AM and 7:45 AM on Tuesdays, you can schedule your motion detection to turn off during that time. **Please ensure this feature is not enabled, in your case. 

Motion Frequency: Motion Frequency allows you to tweak your motion detection protocols to provide a balance between consistent alerts and preserving battery life. Ring's Smart Alert algorithm is an internal program that runs inside your Ring device. It analyzes the traffic patterns of detected motions, looking for repetitive patterns. When it detects such a pattern, it essentially "sleeps" your device for a certain period of time, cutting down the number of motion alerts you'll get from the same set of stimuli. The more times a repetitive pattern of motion continues, the longer the time between issuing motion alerts. There are three settings to choose from:

Frequent: Your Ring device will capture all events. This option has the shortest battery life.

Standard: Captures and notifies you about motions less often. This option has a standard battery life. We recommend starting here if you are unsure of which option to choose.

Light: Captures and alerts you to motion less frequently. This option has the maximum battery life.

Here is a helpful article that elaborates on the settings of your device and how to program them to catch the activity you are missing: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-. 

Do you have steps leading up to your doorway? If so, a Ring Wedge or Corner Kit may be needed to properly angle the device toward the driveway and capture the area your car is parked in nightly. 

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much customization as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Doorbell (2020 Release) product. We look forward to hearing from you!

Thank you, 
Alexis with Ring

Hello Gek,

At Ring, we recognize your desire to have your home security up and running as intended. As a consumer, you expect a product to perform optimally so you can rely on it to help secure your home.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured. The more events captured by your Ring Video Doorbell (2020 release), the more your battery is used to power the live 1080p HD video stream to your device.

You can optimize your motion detection for your home after answering a few quick questions through the Motion Wizard. We highly recommend you use this as a starting point to set up accurate motion detection for your Ring device. This can eliminate unwanted events and help prolong the battery life of your device.

We would love to ensure your device is set up for optimal performance, and help restore your confidence in the choice you made for your home's security. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring