Customer Reviews for Ring Video Doorbell Wired - Smart WiFi Doorbell Camera with 2-Way Talk, Night Vision and Motion Detection

Hello.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not perorming as expected. Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device.

At this time, the Ring Video Doorbell Wired is unable to integrate with existing in-home chimes. For your review, we have included a link here with more information on the Ring Doorbells that can connect to existing in-home chimes: https://ring.com/support/articles/vk1ml/How-to-Connect-your-Ring-Doorbell-with-Your-In-Home-Chime. We recommend using the Ring Chime with your Ring Video Doorbell Wired. When plugged into a standard wall socket, the Ring Chime produces an audio signal whenever you receive an alert from a Ring device for motion and doorbell announcements. Simply plug it in to a power outlet, set it up in the Ring app, and you'll be able to hear alerts from your Ring devices at home. For more information on the Ring Chime, please visit this link: https://ring.com/support/articles/rk99x/Ring-Chime-Gen-2-Information.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hi LINDA.
Thank you for taking the time to share your experience with us.
At Ring, we understand it is essential to have your Ring Video Doorbell Wired online and working properly. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concerns mentioned in your review.
It sounds like your device is not performing as you expected. The Ring Video Doorbell Wired (2021 release) requires existing doorbell wiring for its power supply, but it does not sound your existing doorbell chime. To hear audio alerts in your home, pair it with a Ring Chime or compatible Alexa device (each sold separately).
The Ring Video Doorbell Wired is designed to work with your home's wifi network and is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. If you're receiving a 'Setup did not complete' message and cannot finish setup, it could be due to one of these common causes of setup failures:
Your Ring device is too far from your wifi router. Ideally, your router should be within 20 feet of your Ring device.
There's a possible problem with your internet connection.
There's a possible issue related to your wifi modem or router.
This article will guide you on how to troubleshoot common setup issues, including wifi connections, addresses, incorrect passwords, and more: https://ring.com/support/articles/m5az7/Troubleshooting-In-App-Setup-Issues-for-Ring-Products.
If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/.
Sincerely,
Melissa from Ring.

Hi HomeDepotCustomer. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. The Ring Video Doorbell Wired requires existing doorbell wiring for its power supply, but it does not sound your existing doorbell chime. To hear audio alerts in your home, pair it with a Ring Chime or compatible Alexa device (each sold separately). For more information on using the Ring Chime with your doorbell, please visit this link: https://ring.com/support/articles/rk99x/Ring-Chime-Gen-2-Information.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Video Doorbell (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hi Jimmy. Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. Being able to rely on the alerts to know when someone is at your door is an essential feature of the Ring Video Doorbell Wired. We can definitely provide you with more information regarding the concerns mentioned in your review.

It sounds like the device is not operating as expected in regards to integrating with your existing in-home chime. Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. The Video Doorbell Wired works with any other device created by Ring and can perform all the functions expected of a video doorbell in a security system. At this time, the Ring Video Doorbell Wired is not compatible with existing in-home chimes. For your review, we have included a link here with more information on the Ring Doorbells that can connect to existing in-home chimes: https://ring.com/support/articles/vk1ml/How-to-Connect-your-Ring-Doorbell-with-Your-In-Home-Chime.

We recommend using the Ring Chime with your Ring Video Doorbell Wired. When plugged into a standard wall socket, the Ring Chime produces an audio signal whenever you receive an alert from a Ring device for motion and doorbell announcements. Simply plug it in to a power outlet, set it up in the Ring app, and you'll be able to hear alerts from your Ring devices at home. For more information on the Ring Chime, please visit this link: https://ring.com/support/articles/rk99x/Ring-Chime-Gen-2-Information.

We invite you to reach out to our Community if any additional information is needed regarding your concern. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you, Melissa from Ring.

Hi Steven.

Thank you for taking the time to share your experience with us. We understand how important it is for you to receive a product that is in working order when it arrives. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are happy to hear that your device is working as intended. Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. For more information on using the Ring Video Doorbell Wired, please visit this link: https://ring.com/support/articles/hm872/Welcome-to-your-Video-Doorbell-Wired.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.