Customer Reviews for Samsung 14.2 in. Platinum Laundry Pedestal with Storage Drawer
- Convenient drawer stores all of your laundry supplies
- Drawer holds up to 26 lbs.
- 15 in. rise height
Customer Reviews
Sep 13, 2018
Do not buy this Samsung Laundry Pedestal. Either Home Depot broke the clasp on one side or it's j...
Do not buy this Samsung Laundry Pedestal. Either Home Depot broke the clasp on one side or it's just a defective piece of junk. I have the 5 year extended warranty. Home Depot and Samsung, neither will repair or replace. And this is after spending $4000+ on washer, drier, two pedestals and stove. Will never buy any Samsung again, not after countless hours of "passing the buck" between Home Deport and Samsung. Now when the washer spins it vibrates very badly. This just does not make any sense. Home Deport blames Samsung and Samsung blames Home Deport.......and the "customer" ends up suffering as usual......never again. Guess I will have to go and get a "hose clamp" and fix the darn thing myself.
by
Jan 16, 2018
So overall the pedastal completes the look I wanted. I'm...
So overall the pedastal completes the look I wanted. I'm a little disappointed that I cannot fit some laundry detergents because they're slightly too tall. i was hoping to eliminate the shelf in my laundry room but that's not happening unless I buy the smaller sizes.
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Response from SamsungAug 16, 2022
Hello There,
Thank you for bringing this matter to our attention. Your review is important to us. At Samsung, we do understand the inconvenience it has caused you using your Samsung Laundry Pedestal. Rest assured we will consider everything to help improve our Samsung products.
Below are the following links that can explain the issues you are having:
Specifications of your Laundry Pedestal:
https://downloadcenter.samsung.com/content/EM/202202/20220223181324341/SMH8165_XAA_DE68-03587A-12_EN_220120.pdf
Link to get the Serial and Model Number of your Laundry Pedestal:
https://www.samsung.com/us/support/#find-codes
Model Number is WE357A0P.
To request service repair on your appliance, please visit the following link:
https://www.samsung.com/us/support/service/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144804676
Thank you for choosing Samsung. Have a great day.
Joy
Thank you for bringing this matter to our attention. Your review is important to us. At Samsung, we do understand the inconvenience it has caused you using your Samsung Laundry Pedestal. Rest assured we will consider everything to help improve our Samsung products.
Below are the following links that can explain the issues you are having:
Specifications of your Laundry Pedestal:
https://downloadcenter.samsung.com/content/EM/202202/20220223181324341/SMH8165_XAA_DE68-03587A-12_EN_220120.pdf
Link to get the Serial and Model Number of your Laundry Pedestal:
https://www.samsung.com/us/support/#find-codes
Model Number is WE357A0P.
To request service repair on your appliance, please visit the following link:
https://www.samsung.com/us/support/service/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144804676
Thank you for choosing Samsung. Have a great day.
Joy
Sep 30, 2017
First off these Do Not automatically come with the washer and dryer. When my wife picked out the ...
First off these Do Not automatically come with the washer and dryer. When my wife picked out the washer and dryer she told the lady she wanted them exactly how they were displayed (pedestals included). We even asked her again at check out if everything was coming with it and we were told yes. I know I should of double checked the receipt to make sure. I didn't. My wife was the one who looked at the receipt and noticed the pedestals where no where on there so she called Home Depot. They confirmed the pedestals were not included in our order. She explained to them she had told the lady she wanted the pedestals when we were ordering the washer and dryer. They said they were sorry and suggested to order online. The washer and dryer are delivered and we didn't like them without the pedestals. I'm 6'5. So we did end up ordering them online. The pedestals are expensive! But if that's not enough here's the real kicker, Home Depot will NOT install them if they were NOT PURCHASED AT THE SAME TIME WITH WASHER AND DRYER! You install them yourself. The washer and dryer looks nice with them. They add the height that's better on my back and wife's when doing the laundry. Plus our toddler now can't reach the buttons on the front. Overall it's more for looks. The drawers are nice but we don't really use them. The bottles of laundry detergent don't fit in them. For the extra 600 dollars we spent buying them wasn't really worth it. They look nice but not really worth it. They're are over priced.
by
Response from SamsungAug 16, 2022
Dear Valued Home Depot Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact our Home Depot customer service department at 1-800-466-3337. Call any day between 6:00 am and 2:00 am EST. They can answer all your concerns.
Your reference number: 1144804784
Thank you,
Joy
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact our Home Depot customer service department at 1-800-466-3337. Call any day between 6:00 am and 2:00 am EST. They can answer all your concerns.
Your reference number: 1144804784
Thank you,
Joy
Sep 17, 2017
I would give this a -5 star if I could. My first pedestal was dented...the delivery team said it...
I would give this a -5 star if I could. My first pedestal was dented...the delivery team said it would not affect the way the washer works. First time I tried it, the washer was banging and shaking from side to side. I discovered that one tiny dent turned into a huge dent on the side. I really believe that this pedestal does not support the weight of the washer. Second pedestal...dented, I sent it back. Third pedestal dented slightly, they installed again. As soon as the washer was placed on the pedestal, it buckled and dented again...
This has been a nightmare. Samsung will not help at all, they say the pedestal is meant to work with my washer. I'm a witness that it does not.
These pedestals are packaged horribly. Washer weight will cause it to buckle and collapse. Garbage product...
by
Mar 12, 2016
Samsung Washer & Dryer Pedestals
Recently purchased 2 of these Onyx pedestals for our brand new Samsung washer & dryer; purchased all together. While I think the appliances should stand taller by themselves, they do stand as tall as our old top load W/D.
The pedestals are like the icing on the cake! As beautiful, classy & sexy as these appliances are, the pedestals just add to the functionality, convenience and overall visual appeal. I don't need to bend down very much to access clothes in dryer or washer to add/remove clothes......wonderful! The price seems a bit high adding about 25% to the cost, but overall still worth it. Samsung should offer a package deal of some sort.
These are not cheap junk, very well made. I feel like we can expect them to hold up for the life of the appliances.....15 years? More? WE LOVE SAMSUNG PRODUCTS ❤️
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Customer review from Samsung USNov 10, 2023
Basically good with one missing feature
Works well as far as I can tell. Raises washer to good height and appears sturdy enough. My old Maytag pedestal had a sliding cover to keep clothing from dropping into drawer and support laundry basket. Wish the Samsung pedestal had this feature.
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Customer review from Samsung USDec 15, 2022
Over priced for what you get.
I've had these now since 3/23/19 under my washer and dryer. There is quite a bit of shimmy on the washer since the metal is quite thin. No way you can store anything on top of the washer or it will fall off. The hold down clamp part for the washer and dryer feet are cheap plastic and one broke when setting the dryer on it. The space in the drawer is not tall enough for most detergent bottles so if you use boxes of powder these could work for you. You can not remove the drawers to clean underneath. Every single one of my Samsung appliances have had some sort of issue, with the clothes washer and the dishwasher having to be replaced at 1.5 and 2.5 years because parts are not available. The handle on my micro/oven combo is loose and makes this grinding sound when I open the micro door. The oven light never worked and the wire rack came all bent. Called Samsung about that and they said it wasn't covered. The old dishwasher that quit had two water wall belts break and the top wire rack had the plastic coating came off leaving a rusted metal prong in two corners. Can't use those corners for anything. The "smart" screen in the refrigerator is Bixby, so nothing really integrates with it and is so cumbersome to operate, we gave up trying to figure it out. I never have turned on the ice maker since they are known not to work and leak water out the front of the door. The only thing that hasn't broke yet is the gas stove. Waiting for that (with fire extinguisher nearby).
RF22N9781SR/AA
NQ70M7770DS
NA36N7755TS/AA
DW80M9960US
WF45K6500AV/A2
DV45K6500EV/A3
WE357A0V (x2)
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Response from Samsung CareDec 22, 2022
Let us help you with what you are experiencing with this Samsung pedestal, Blue.
Adding pedestal to both washer/dryer make it more comfortable to load and unload laundry.
Here is a link to "Install your Samsung laundry pedestal or riser": https://www.samsung.com/us/support/answer/ANS00033270/
For reference, I shared these links about:
Samsung microwave is making unusual noises: https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung oven fan is making a noise, not working, or won't turn off: https://www.samsung.com/us/support/troubleshooting/TSG01001942/
The below link is the user manual for your microwave combination wall oven. Turn the page 75 (Changing the oven light (Lower oven only)) for reference: https://downloadcenter.samsung.com/content/UM/201909/20190919094011487/NQ70M7770D_AA_DE68-04447A-03_EN-MES-CFR.pdf
Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
The below link is the user manual for your refrigerator. Turn the page 34 (Connect the water dispenser line) and page 44 (Settings - Bixby) for reference: https://downloadcenter.samsung.com/content/UM/201812/20181210134815685/T-TYPE_RF9500N_DA68-03460M-01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145272385), which will help our team pull up your information.
Have a great day.
Melardo
Customer review from Samsung USNov 7, 2019
Samsung Merlot
recently, my washer needed repair and after several visits, i was told that the washer is unrepairable. the washer isn't available in merlot anymore, so now i am forced to buy the 4 pieces again.
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Response from Samsung CaresNov 7, 2019
I definitely understand how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USAug 29, 2019
Older pedestals
design change and new frontloaders won't fit previous pedestals. was told that they change design regularly forcing us to buy new pedestal.
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Response from Samsung CaresSep 4, 2019
Thank you for bringing this to our attention. We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USJul 1, 2019
I bought this for my husband so that he would not hurt his back doing laundry. Love it!! It also ...
I bought this for my husband so that he would not hurt his back doing laundry. Love it!! It also has plenty of storage room, but not enough to store large sizes of detergent.
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Response from SamsungFeb 3, 2021
We appreciate the informative feedback you provided about your pedestal. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Mar 30, 2019
Perfect!...
Perfect!
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Response from SamsungFeb 3, 2021
Sounds like you made a perfect choice, Ron! Thanks for the 5-star review. It's a privilege to have it! ^Shifa
Mar 26, 2019
Awesome! ...
Awesome!
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Mar 9, 2019
Met my expectations...
Met my expectations
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Response from SamsungFeb 3, 2021
It is a wonderful thing when your expectations and product performance meet. Welcome to the Samsung Experience! ^Shifa
Feb 21, 2019
Nice, but way overpriced
The pedestals are really nice, but so overpriced if you consider what you are getting... A plastic drawer.
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Response from Samsung CaresFeb 25, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USFeb 7, 2019
2 Star Review
Rating provided by a verified purchaser
by
Response from SamsungFeb 3, 2021
You are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that feedback. ^Shifa
Feb 7, 2019
4 Star Review
Rating provided by a verified purchaser
by
Response from SamsungFeb 3, 2021
Thanks for letting Samsung be a part of your home. ^Shifa
Feb 7, 2019
4 Star Review
Rating provided by a verified purchaser
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Response from SamsungFeb 3, 2021
Glad you chose to be a part of the Samsung family. ^Shifa
Feb 6, 2019
4 Star Review
Rating provided by a verified purchaser
by
Feb 6, 2019
YES THEY DID MEET MY EXPECTATIONS...
YES THEY DID MEET MY EXPECTATIONS
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Response from SamsungFeb 3, 2021
We are delighted to hear that all your expectations were met! Thank you for choosing Samsung. ^SuSu
Feb 6, 2019
Really easy To install...
Really easy To install
by
Feb 5, 2019
This unit not only lifted the washer so you don't...
This unit not only lifted the washer so you don't have to bend down to unload it. It also stopped it from walking (moving) when on spin cycle with a heavy load.
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Response from SamsungFeb 3, 2021
We are delighted to hear that your accessory is working efficiently. Thank you for thinking about Samsung. ^SuSu
Jan 22, 2019
It works great. Already getting quite a workout in our...
It works great. Already getting quite a workout in our new home. Lots of heave bedding being done and they handle the loads beautifully.
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Response from SamsungFeb 3, 2021
Chuck, thank you very much for sharing your experience. Welcome to Samsung. ^Shifa
Jan 1, 2019
I wasn’t certain if this added expense was needed, but...
I wasn’t certain if this added expense was needed, but after using our washer and dryer for the first month with these pedestals...they’re definitely worth it! The storage is nice, and the ability to have the washer and dryer perched up higher is great.
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Response from SamsungFeb 3, 2021
Hello, SK, I am glad that these pedestals have been such a great fit for you. Thank you for taking the time to leave us feedback. ^Shifa
Jan 1, 2019
the dryer is everything and more that i expected. a...
the dryer is everything and more that i expected. a great product!
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Response from SamsungFeb 3, 2021
Thank you for the five stars! ^SuSu
Dec 4, 2018
Good Product
Good Product
by
Nov 30, 2018
Pointless
My wife's friend talked her into these. Now her and the kids need step ladders just to put the detergent in. They're too small to hold dirty clothes. Plus it makes the washer much harder to balance. Nothing good about them
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Response from SamsungFeb 3, 2021
Thank you for the great feedback. Samsung is always looking for ways to improve our products and services. ^Bri
Nov 27, 2018
It makes the washer and dryer high enough. Could be alittle bigger so the bottle of fabric softe...
It makes the washer and dryer high enough. Could be alittle bigger so the bottle of fabric softener can stand up instead of having to lay it down.
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Response from SamsungFeb 3, 2021
Thank you for the great feedback. Samsung is always looking for ways to improve our products and services. This is a great point to look into. ^Bri
Nov 27, 2018
A necessity ...
A necessity
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Response from SamsungFeb 3, 2021
I am so happy to hear that Samsung is able to meet your needs, Thomas! Thank you for being such a loyal part of the Samsung family! ^Bri
Nov 20, 2018
Poor Design
I just installed these onto our new washer and dryer last night and I am not impressed. The Dyer pedestal bowed in the back when it was put on. The washer pedestal clamp broke on one side so I only have three feed screwed down. Very unimpressed. I expected more out of Samsung. This is my first true poor experience with one of their products and I am very disappointed.
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Response from Samsung CaresApr 17, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USNov 6, 2018
Very nice ...
Very nice
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Response from SamsungFeb 3, 2021
Thank you for the positive feedback, David! ^SuSu
