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Customer Reviews for Samsung 24 in. Top Control Dishwasher with Stainless Steel Interior Door and Plastic Tall Tub in Stainless Steel, 55 dBA

Internet #301349798

Model #DW80M2020US

Store SKU #1002434206

  • 55 dBA effective cleaning power with durable stainless steel door
  • Adjustable Rack - easily fits various dish shapes and sizes
  • Digital Leak Sensor - identifies leaks before they happen

Customer Reviews

  • 3.1
    out of 321 reviews
  • 35% recommend this product
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Showing 1-30 of 321 reviews
very quiet and cleans great...
very quiet and cleans great
by
Response from SamsungFeb 3, 2021
Hey PrincessT, quiet and efficiency are some of the many things we strive for at Samsung. Thank you.^SuSu Samsung
  • Verified Purchase
Works well so far....we are pleased
Works well so far....we are pleased
by
Response from SamsungFeb 3, 2021
Glenn, we are pleased to hear that you are pleased with your unit. Thank you for thinking of Samsung. ^SuSu Samsung
  • Verified Purchase
  • Recommended
My renters have had no complaints to date. ...
My renters have had no complaints to date.
by
Response from SamsungFeb 3, 2021
That’s fantastic Dianne! Thank you for taking time from your day to let us know your renters are enjoying the new dishwasher. Welcome to the Samsung family! ^Shifa Samsung
  • Verified Purchase
So quiet and sleek.
So quiet and sleek.
by
  • Verified Purchase
  • Recommended
pros and cons
Purchased as part of part of a package. PROS- looks good, was easy to install, quiet, seems to clean well. CONS- top rack sits a bit low and is not adjustable(good if you are a heavy eine drinker)lower rack has too many tines that are all spaced too close so it can be difficult to clean bakeware and lids
by
Response from SamsungFeb 3, 2021
Thank you for the great feedback, tchado. Samsung is always looking for ways to improve our products and services. These are really great points to look into. ^Bri Samsung
    • Recommended
    LOUD VENT FAN
    First dishwasher we returned after 1 month, draining issue. Replacement dishwasher has vent fan issue which is EXTREMELY annoying and can not find replacement part for. In addition to that, the front panel is rusting?!?!?!
    by
    Response from Samsung CaresFeb 4, 2019
    I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
      Does not dry well.
      Does not dry well.
      by
      Response from SamsungFeb 3, 2021
      Hey there Jo, I would love to recommend the following link for some great tips and tricks that may assist here. https://bit.ly/2LEpsqR ^Bri Samsung
      • Verified Purchase
      1 found this review helpful
      Good
      Good
      by
      • Verified Purchase
      • Recommended
      We love the dishwasher...
      We love the dishwasher
      by
      Response from SamsungFeb 3, 2021
      Awesome review from great customers like you, Craig, makes Samsung a happy family. ^Shifa Samsung
      • Verified Purchase
      I love this dishwasher!...
      I love this dishwasher!
      by
      • Verified Purchase
      good product for the money, very sleek looking without being a $1,000 type product
      good product for the money, very sleek looking without being a $1,000 type product
      by
      • Verified Purchase
      • Recommended
      after having a GE profile, not impressed, it's just okay...
      after having a GE profile, not impressed, it's just okay
      by
      Response from SamsungJun 9, 2022
      Hi Stacey,

      I can understand your honest feedback. You are a valued client of Samsung, and your experience matters to us. Samsung is continually improving its products and services.

      If you have inquiries and need further assistance, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you for choosing Samsung, and have a great day!

      Ticket number: 1144585221

      ^Rainly Samsung
      • Verified Purchase
      Excellent appliance...
      Excellent appliance
      by
      • Verified Purchase
      Purchased on-line, delivered & installed, and working as advertised.
      Purchased on-line, delivered & installed, and working as advertised.
      by
      Response from SamsungFeb 3, 2021
      Samsung Is pleased to hear that your transition to a new dishwasher went smoothly and it is performing as expected. Thank you for choosing Samsung. ^Cat Samsung
      • Verified Purchase
      • Recommended
      1 found this review helpful
      The dishwasher is everything I expected!...
      The dishwasher is everything I expected!
      by
      Response from SamsungFeb 3, 2021
      I am so happy to hear that Samsung was able to exceed your expectations with this dishwasher, Rosemary. Thank you for being the best part of Samsung. ^Bri Samsung
      • Verified Purchase
      Very easy to use. Dishes come out clean and...
      Very easy to use. Dishes come out clean and dry. Has several settings including a delay so it can run while we aren’t home or while we are asleep. It’s also an attractive appliance. I don’t care for the rack set up but I can work with it.
      by
      • Verified Purchase
      Quiet and Powerful Performance!
      [This review was collected as part of a promotion.] I just received my new Samsung dishwasher and I couldn't be more pleased with the performance. Let me begin by saying that the two gentlemen that delivered the appliance were friendly and professional and did a great job with the installation. The appliance runs like a dream and is so quiet that I hardly even know when it's running! I've used the dishwasher to clean everything from large macaroni pots to delicate wine glasses. The adjustable racks make it so convenient for small and large items. There are also small features inside the dishwasher that can be utilized, when needed, to hold delicate items like wine glasses upright......it is just fantastic because now I don't have to wash these items by hand anymore, everything has a place in this amazing appliance! What's also nice about the dishwasher is that all of the exterior front panels are hidden so the appliance has a sleek & clean look. It's so easy to clean! My old dishwasher was so old that it had push buttons on the front panel that were discolored and unsightly. Now I have an appliance I am proud to have in my kitchen. The fact that it is stainless steel and so easy to clean is just an extra bonus! I love you Samsung! I love you Insiders!
      by
      Response from Samsung CaresMar 13, 2019
      That's fantastic news! Thank you for taking the time to tell us how much you love your new dishwasher. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat
        • Recommended
        Great Dishwasher Love the Heat Dry Option
        [This review was collected as part of a promotion.] This dishwasher is a great dishwasher. As part of the Samsung insiders program I get to enjoy this dishwasher. The dishwasher is very quiet can't tell it is on most of the time. The stainless steel is nice and one very positive thing about the dishwasher is there is so much room in the dishwasher there is plenty of room for all dishes and worry about running out of room. The professional installation that Samsung provides is really great the installer installs all over our area and knows his stuff. The top control for the dishwasher is very great love it and it is very quiet without load sounds when it is done. Great tip use the tablets or light amount of non liquid soap with this dishwasher don't use liquid soap it will gum up your dishwasher. You can use jet dry or cascade drying solution for the drying cycle because it will make your dishes come out dry not with water on the dishes. My conclusion to this dishwasher is that it is a great dishwasher now when one of my kids monkeys with the dishwasher and stops it in the middle of washing you may have to start the dishwasher manually which is an extra step but it does a great job with the dishes. Now comparing it to the maytag dishwasher that I had previously which was a quiet series 300 which I nicknamed loudseries 300 because it ran load it is pleasant to have a dishwasher that cleans and is not loud.
        by
        Response from Samsung CaresMar 18, 2019
        Ambnick18, that is fantastic news! Samsung is pleased to hear that you are loving the sleek design and the quiet but powerful performance of your new dishwasher. We appreciate all the great information provided! Welcome to the Samsung family experience. ^Cat
          • Recommended
          Hated since day 1
          New construction, builder chosen appliances. I've hated this dishwasher since day 1. These dishwasher racks were designed to wash a china service for 8 each time. We don't consume like that. (Samsung, don't reply for me to read the manual on loading, I have). My mom's thin Corelle would probably load nicely, but we have thicker ceramic plates that don't load well in these thin, angled spaces. The glasses and mugs don't load securely in the top rack. It's supposedly designed to hold wine glasses -- again, we don't consume like that. I can't get as much loaded as I could in my 20 year old JennAir that served me very well. When my husband loads, he doesn't get the concept of flow, and these thinly space racks allow him to load too tight, so dishes don't come out clean. Since day 1 it's had a high pitched squeal. And now, 6 months later, I have the same problem with the plastic fan in the door that so many others have complained about. The noise is horrendous. Thankfully, I don't have the leaking others have reviewed about. [also hate the stove, so won't recommend Samsung]
          by
          Response from Samsung CaresMar 21, 2019
          I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
            Great Dishwasher at an affordable price
            [This review was collected as part of a promotion.] The Top Control Washer with Stainless Steel door is amazing. I've had the dishwasher about 5 weeks now and run it about twice a week. Generally, dishwashers in this price range tend to be loud and struggle to full clean products. I was a little concerned with the Top Control Dishwasher because the build quality is so so. The door is a very thin piece of Stainless steel (feel like I could bend it with my pinky). The shelves feel a bit cheap too. However, I was absolutely shocked at how quiet the dishwasher is and how clean my dishes come out. I've put extremely dirty (not rinsed) dishes in and they still come out sparkly clean. Ive had no problems with the shelving at all - actually holds a lot of dishes! The heated dry option works very well - all dishes are dry and ready to be put away. The controls are easy to use and Ilove the fact they are placed on the top. Much easier to program for a tall guy like me. I would recommend the Samsung Top Control Dishwasher to anyone in the market for an affordable dishwasher with excellent cleaning power!
            by
            Response from Samsung CaresMar 22, 2019
            Awesome News! So glad to hear how much you love your new dishwasher's sleek design and powerful cleaning performance! Thank you for selecting Samsung, and welcome to the Samsung family! ^Cat
              • Recommended
              You DON'T want this one!!!
              I bought this one a couple a months ago and have had continual problems with it. Every couple of weeks a sensor goes off telling it that it hasn't fully drained. It sets in a error state for a couple of days before resetting itself. When it does actually work it won't completely dry the dishes. I really regret buying this machine.
              by
              Response from Samsung CaresMar 29, 2019
              I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your {UNIT}, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139499143. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat
                Samsung dishwashers are terrible
                I'm on here replacing this product. Samsung please get out of the appliance business
                by
                Response from SamsungFeb 3, 2021
                Thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your experience. ^Bri Samsung
                  3 found this review helpful
                  Great look... great work
                  Being an Insider, I have to admit one more time that every time I see my new beautiful dishwasher I smile as it is so clean and modern looking... By now I have used it several times. The fact that you are able to change the racks, makes it very adaptable to my needs. I choose normal with heated dry circle, so the dishes come out clean, without any spots, and dry, just ready to take them out and put them away. I love it!!!
                  by
                  Response from Samsung CaresMar 30, 2019
                  Awesome News! So glad to hear how much you love your new dishwasher's sleek design and powerful cleaning performance! Thank you for selecting Samsung, and welcome to the Samsung family! ^Cat
                    • Recommended
                    do not buy!
                    it broke just over one year! i would not buy a samsung
                    by
                    Response from Samsung CaresMar 31, 2019
                    I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your dishwasher, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139511860. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat
                      broke out of the box
                      The first use it was noisy and didn't drain. Needed repairs and new parts. Even after the parts were replaced, still very noisy and sounds like it it struggling to pump water.
                      by
                      • Verified Purchase
                      You get what you pay for
                      this dishwasher is trash...10 months in and i called samsung for service saying it was not drying...the maintaininace guy came and told me to use rinse aid...that didnt work and 10 days after my warranty expired my dishwasher started getting water backing up into it...again samsung sent a guy out and it was the same as before...he said some drain pump was leaking and said the two incidents were not related...offered to fix the problem for almost the cost of the dishwasher...it looks like a good model, but has given us problems...if you are going to get it, spend the extra $95 for full 5yr parts and labor warranty
                      by
                      Response from SamsungFeb 3, 2021
                      Thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your experience. Samsung
                        • Recommended
                        1 found this review helpful
                        Water supply line adapter to this machine was not included....
                        Water supply line adapter to this machine was not included. DW water connection on the machine is as big as a garden hose/faucet. Another trip to HD
                        by
                        Response from SamsungFeb 3, 2021
                        Thank you for taking the time to share your experience with us, Timsdca. Welcome to the Samsung family. ^Bri Samsung
                        • Verified Purchase
                        Quietly Clean
                        [This review was collected as part of a promotion.] I absolutely love my Top Control Dishwasher with Stainless Steel Door. It is super quite as our last dishwasher we would wait til we were leaving in the morning so that we did not have to hear it. I love that if the door gets opened and it is not restarted there is a ding that goes off to remind you. This was something that our old washer did not do and would get open and you would end up hand washing everything. I love that everything gets super clean and that there are not spots all over. The best part is that you do not have to super rinse things before putting them in as it gets the toughest food off for you. I love that it does all the work. I would highly recommend the Top Control Dishwasher with Stainless Steel Door.
                        by
                        Response from Samsung CaresNov 19, 2018
                        Samsung loves that you love your new dishwasher! We are glad to hear that you are no longer having to take refuge away from you home to avoid the noise! Now you can just relax at home without worries. Welcome to the Samsung experience and thank you for choosing Samsung! ^Cat
                          • Recommended
                          The worst dish washer ever. I have to wash my dishes before I put them in. It doesn't clean them ...
                          The worst dish washer ever. I have to wash my dishes before I put them in. It doesn't clean them at all. I have ran it 3 times before and NOTHING comes off the plates. The dish tablet container also broke less then a year into having it. Samsung products are awful.
                          by
                          Response from SamsungFeb 3, 2021
                          Hello, I apologize that this has been a less than ideal experience for you. I am including some information that you may find helpful about your dishes cleanliness (https://bit.ly/2Q5gOEZ). We appreciate you being a part of the Samsung family! ^Cat Samsung
                            2 found this review helpful
                            Great dishwasher, works perfect
                            [This review was collected as part of a promotion.] I am reviewing this dishwasher as part of The Insiders program. I am forturnate to be The Top Control Dishwasher with Stainless Steel Door looks great inside and out. I love the buttons on the top panel of the door. This gives the front a clean look and makes my kitchen look even better. This Top Control Dishwasher with Stainless Steel Door is a little smaller than what I was using before but does a great job. Dishes go in dirty and come out clean. I used to rinse off my dishes before loading them in the dishwasher but all that changed with this Samsung Dishwasher. I remove the big food items (chicken bones, Brussels sprouts, pile of peas) and just load them in. My plate with day old spaghetti sauce (I didn't do the dishes the night before) came out clean and spotless. One of the best things about this dishwasher is that it is quiet. You hear just a low humming sound and that gets washed out by the TV. I am reviewing this dishwasher as part of The Insiders program. I am forturnate to be a product tester and to have this item in my home.
                            by
                            Response from Samsung CaresNov 14, 2018
                            We are happy to hear that your new sleek top control dishwasher is a welcomed addition to your kitchen. The go in dirty and come out clean feature for the on the go busy customer is a true time saver. Thank you for being a loyal Samsung customer! ^Cat
                              • Recommended
                              Showing 1-30 of 321 reviews