Customer Reviews for Samsung 27.8 cu. ft. Food Showcase 4-Door French Door Refrigerator in Fingerprint Resistant Tuscan Stainless
27.8 cu. ft. Food Showcase 4-Door French Door Refrigerator in Fingerprint Resistant Tuscan Stainless
- Food Showcase Door: Provides quick access to everyday items
- FlexZone Drawer: flexible storage with four temperature settings
- Wi-Fi and Bixby Enabled: Control and monitor your fridge remote
Customer Reviews
Mar 12, 2024
Paint chipping off/ ice make broken and leaks
I bought a refrigerator, dishwashers, microwave, all in Tucson color. Oven and stove in black. All of my units are chipping paint. Ice make leaks water non stop damaging the front of my refrigerator with water stains. It’s a bad headache
by
Response from SEA CareMar 13, 2024
Hi Melissa,
I can't imagine the frustration you had with the fridge. Let us assist you with the unit.
Here are links to help you with the refrigerator. Please see each section, watch the full video, follow the steps, and click the hyperlinks for further help.
Samsung refrigerator shelf/drawer removal and cleaning guide.
https://www.samsung.com/us/support/answer/ANS00063107/
Water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146944868 to help our team pull up your information.
Have a great day.
^Aloe
Customer review from Samsung USSep 1, 2023
Cheaply made shelves
We have had this refrigerator for about 3 years. The organization of the refrigerator can be frustrating regarding larger items and things get lost in the back. However the reason for this review is that we have never had a refrigerator where the plastic shelving breaks just from normal use. The bottom glass shelf over the drawers plastic outer frame cracked just from the weight of a normal item, and then the shelf on the door completely cracked and we still have no idea how that occurred. Also, the icemaker lever scratches very easily.
by
Aug 6, 2023
Good purchase
I bought about 5 months ago it seems to be a good product. We have it in the open not an enclosed nook, so it’s a little loud when it’s making ice and filling the water pitcher. You may think your house is haunted in the evening when it’s supposed to be quiet. There are some features I really like the beverage/deli drawer is awesome. Meats and veggies stay fresh for a really long time. I had bell peppers in there I know at least a month and they was still crisp. The main part of the refrigerator is a little small for my liking you have to move the top shelf down to accommodate a gallon of milk and tea pitcher. Which leaves about a 5 inch space between the next shelf down. The water pitcher is a nice touch for quick cold water and filling your coffee pot. The single panel door option allows you to grab things from the shelf like jelly, creamer, etc without opening the whole door. I find this to be a nice option as well, all in all it was a good purchase.
by
Customer review from Samsung USJul 2, 2023
Pretty but junk....
I bought this fridge a year ago and this is my review of it since. A family member has a Samsung fridge and has had issues with the ice maker dripping water and ruining the plastic over time in the dispenser area. I was hopeful that Samsung had fixed this in the last 10 years...Guess not. This fridge showed the same issue immediately after I got it. I knew there was no fix with it, so I try to keep up with cleaning the plastic regularly so it doesn't get destroyed like theirs did. On top of this, the fridge came with one dent. It got hidden by the cabinets so I didn't think much of it, but has since accumulated many other dents due to my dogs tail hitting it, kids running into it, and one happened while scrubbing it. My old fridge is 11 years old, moved downstairs, went through the same exact "abuse", and doesn't have a single dent (GE). I now get to show off this expensive fridge that looks like it sat in a hail storm. While the fridge and freezer seem to be working with no problems, the in door water dispenser often won't fill the container back up all the way. Sometimes not at all for several days. Also, the door-in-door feature... I had to have it, knowing I would use it lots; And I do. The LG fridge I was comparing this to seemed to have a much easier opening of that door, but I figured the Samsung similar was the floor model and maybe a little worn out... Nope; If you don't push the door in (with some force) before you push the button, it will almost never allow you to open just the first part of the door. Seriously...This fridge is beautiful and definitely an eye-catcher, but I will never buy another Samsung fridge.
I have attached a picture of what my dispenser area looks like after getting ice a couple times and what my mom's fridge looks like. You can see the finish worn off on hers. I guess I get to look forward to that (insert the largest eye roll).
by
Response from Samsung CareJul 7, 2023
Greetings,
We'll be pleased to assist with your Samsung refrigerator.
We have provided a link that contains comprehensive information on how to deal with refrigerator water leaks. We highly recommend watching the video in the resource from beginning to end, as it outlines preventive measures and solutions for stopping the leaks. Additionally, the guide provides instructions on how to level the refrigerator.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Below is the link to troubleshoot the Autofill water pitcher that doesn't fill. It also includes other resources if water does not dispense and if there are leaks from the autofill water pitcher, which we suggest checking too.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Here is a link for troubleshooting steps when the refrigerator door does not close. It also contains another troubleshooting guide if frost forms and blocks the door from closing.
The hinged door on the refrigerator does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
You may also refer to the user manual for more information about maintaining the exterior of the refrigerator. See page 72.
https://downloadcenter.samsung.com/content/UM/202106/20210623134152966/FDR_AW3-14_FL_DA68-03833B-02_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145985982) to help our team pull up your information when you message us.
Thank you.
-Angelica
Customer review from Samsung USDec 14, 2022
Brand new fridge caught fire/leaking refrigerant
4 month old refrigerator caught fire and started leaking refrigerant. Top compartment filled with black smoke. Contacted Samsung and had horrible customer service and response. I had to make several additional calls just to get a technician to diagnose the problem and get a response from Samsung. 2 weeks later I still don't know if/when my refrigerator will get replaced and the old one is still sitting in my kitchen leaking refrigerant.
by
Response from SEA CareDec 16, 2022
Hello Rizz,
We would love to speak with you about your fridge leaking refrigerant and getting caught on fire to determine how we can best assist you.
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1-800-726-7864(1800-SAMSUNG)
2. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/Samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Have a great day.
^Charles
Customer review from Samsung USOct 7, 2022
Love this refrigerator!
[This review was collected as part of a promotion.] We bought this refrigerator about three months ago and I’ve never been happier! I love, love, love the black stainless – no fingerprints! – And the automatic water picture inside the left hand door. At first I thought that was a silly feature, but we use it every single day. I can’t say enough about this refrigerator!
by
Customer review from Samsung USSep 9, 2022
A costly mistake!
This is a beautiful refrigerator. 2 years old. All of the plastic in the refrigerator is very brittle and cracking like plastic that was left in the sun for years. The ice maker has repeatedly frozen up and works when it wants to. The freezer won't hold a constant temp. Samsung refuses to offer any help in replacing any of the broken plastic items. We regret the purchase and will likely never choose a Samsung appliance again.
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Response from SamsungSep 9, 2022
Greetings!
Thank you for your review. We are disheartened that the plastic parts, ice maker, and freezer didn't live up to your expectations.
I have shared a Samsung link and a video below that can help address the concerns with the ice maker.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
I have also shared a Samsung link that can help with the freezer's cooling issues.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027
The plastic parts are not covered by a warranty, if you need plastic parts replaced you may visit the website of our authorized distributor for the parts and accessories I have shared below.
http://www.samsungparts.com/CustomerService.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144899866 and it will help our team pull up your information.
Leo
Thank you for your review. We are disheartened that the plastic parts, ice maker, and freezer didn't live up to your expectations.
I have shared a Samsung link and a video below that can help address the concerns with the ice maker.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
I have also shared a Samsung link that can help with the freezer's cooling issues.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027
The plastic parts are not covered by a warranty, if you need plastic parts replaced you may visit the website of our authorized distributor for the parts and accessories I have shared below.
http://www.samsungparts.com/CustomerService.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144899866 and it will help our team pull up your information.
Leo
Jun 10, 2022
Beautiful appliance with great features
[This review was collected as part of a promotion.] My husband and I love everything about this appliance. The tuscan color gives our kitchen and extra touch of richness. The features and size are an added bonus.
by
Customer review from Samsung USJun 1, 2022
Awesome options & keeps food fresh
[This review was collected as part of a promotion.] Fir the size, It's extremely cost effective ICE maker recovers rapidly
by
Customer review from Samsung USDec 4, 2021
So far we love it!
i reaearched fridges extensively and this is the one i selected. i wanted the flex drawer and the food showcase door. the water pitcher inside was adorable and helped me decide. we've had the fridge for 5 days and so far i absolutely love it! it’s a huge upgrade from our 11 year old side by side. the flex door provides invaluable space- especially when you have a constantly hungry teenager and tween. the shelves on the left side are slightly awkward shapes and sizes, but i made them work. the right drawer is impossible to get all the way out of the fridge for cleaning. but, bottom line- this is a beautiful appliance and seems to offer so much more storage compared to our old fridge!
by
Customer review from Samsung USOct 22, 2021
Increased cost but lowered quality?
Increasing cost and reduced quality. We previously owned an older model of the same fridge and it was awesome but sold it with out house. The door handles are not as sturdy and they made inserts for a tray previously there but no longer provide the tray. On the plus side we do love the door within a door concept to grab quick items and go. It’s good but having been a previous owners of can tell quality has taken a hit
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Response from SamsungOct 22, 2021
Hello ManSinSah, we understand your concerns and we value your feedback. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143814578) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Oct 15, 2021
Couldn't be happier
If a refrigerator can be called beautiful, this is the one! Very well designed, has an outer door that allows access to wine without opening the full door, great compartments for everything and that very useful flex-drawer that can either be used for frozen items or just extra refrigerator space.
by
Response from SamsungFeb 21, 2022
Hello! Thank you for choosing a Samsung as your new refrigerator. Your new refrigerator has ample space with lots of great features and is beautifully user friendly designed. It is an excellent choice! Welcome to the Samsung family! ^Lena
Oct 3, 2021
Pitcher leaks
The unit comes with a built in pitcher that auto fills with water. we really like this feature, but the pitcher leaks when it is poured. Unless we pour this over the sink, it leaks all over the counter/floor/dinner table. Any further text cut off here.
by
Response from SamsungOct 4, 2021
Hello Brian, we understand your concerns on the water pitcher leaking and we value your feedback. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the leak (https://bit.ly/3ak3Ej3). If you need further assistance, please feel free to reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143758436) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Jul 15, 2021
Really worst buy i ever made
save your money do not buy this refrigiator its been the worst product i ever bougth i would never buy it again save your money buy something diffrent my door handle broke after having for only 6 month oh and my ice maker broke too now they dont want to paid for it and i still have warranty on it but there phisical damage really wow after 6 months and its my freezer door that i dont used much smh pleased dont buy this theres better quality out there
by
Response from Samsung CareJun 22, 2022
Hello Mario Sanchez,
Thank you for bringing this to our attention. We appreciate you providing us with that the door handle and ice maker of your Samsung refrigerator broke. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA
You may check pages 65-74 of the product's user manual for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202106/20210623134152966/FDR_AW3-14_FL_DA68-03833B-02_EN_MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative to request a service call or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144625044
Thank you, and stay safe!
-Angelica
Customer review from Samsung USJun 24, 2021
Beautiful in black stainless. I love the auto fill pitcher.
Beautiful in black stainless. I love the auto fill pitcher.
by
May 29, 2021
dont take a chance on this fridge
Stay away from this fridge. Ice maker freezing up and leaking. Samsung customer service is horrible. Two repairs so far and ice just maker just froze up again. Also the water pitcher leaks. When we asked the tech about it and for a replacement he said dont bother they all leak. Just dont use it. Seach social media for news reports and owners pages for any samsung fridge. Dont take a chance.
by
Apr 21, 2021
We needed a larger refrigerator and after research we decided to go with this Samsung. It was a g...
We needed a larger refrigerator and after research we decided to go with this Samsung. It was a great decision. This refrigerator has a self fill water pitcher that has a flavor infuser. The flex drawer is a luxury and a must have.. we've had the fridge for about a month and we love it.
by
Apr 13, 2021
Pretty But Thats It
i am almost a year in with this fridge, its beautiful concept but the ice maker is trash, when selecting cube you get crushed no matter what setting. we had this issue for about a month, pretty typical based on reviews. the ice maker than quit and we tried removing the ice bucket but it is stuck like chuck. i was asked if there was ice build up, i couldnt say for sure but the bucket wont come out and ice wont dispense but water works and autofill pitcher works. i have service scheduled for next week and warranty ends at the end of april and of course it breaks less than a year in. i think its ridiculous to pay this much money for a vanity design that wont function correctly. i had a kenmore with icemaker and water that i have had 15 years ans never one issue. samsung this isnt right!
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Response from Samsung CareApr 14, 2021
I apologize for the inconvenience this has caused you, Angela. I can sympathize with your concern, and we will forward this information to our Product Specialist Department for further review. Hopefully, the service center resolves the issue with your ice maker. If you have further question about the service. You can reach us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143187218
Customer review from Samsung USMar 21, 2021
Leaking Fridge in 2 Days!
I want to love this fridge so bad but it’s been leaking all day in our BRAND NEW HOUSE! Totally unacceptable! It has so many features that would be perfect for our family but unfortunately we are returning it and getting a fridge from a different company. Good luck with yours.
by
Response from SamsungApr 15, 2021
Hello, Chelsea. We're sorry to hear that you're experiencing leaking issues with your Samsung refrigerator. Here is a link that will help resolve your concerns! (https://bit.ly/3smAQg0) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143199706) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Mar 18, 2021
This refrigerator is awesome. I really love the look its...
This refrigerator is awesome. I really love the look its very quiet, efficient roomy. The delivery process was a bit long but it was worth the wait.
by
Mar 6, 2021
I really shouldn't LOVE an appliance as much as I do....but shamelessly, I do!!! This Fridge is a...
I really shouldn't LOVE an appliance as much as I do....but shamelessly, I do!!! This Fridge is amazing!!! I didn't think I'd love it this much!!! From the absolute SPACIOUSNESS of it, to the convenience of so many features like the door in door on the right to quickly grab milk or ketchup or butter!!! The pitcher feature is great and the freezer is SOOOO spacious and I love the top slide out drawer (great for ice cream!!) But my favorite feature has GOT to be the middle deli section drawer!!! It's SOOOOO huge and convenient; I love that you can organize it with the divider. I bought plastic organizers to help keep things in their space, but I can't say enough praise for this fridge... I highly recommend it!!! Even my 14 year old teenager has expressed how much she LOVES going into it!!Well done Samsung - you dazzled a TEENAGER!!!!
by
Feb 16, 2021
Love the flex drawer!
This is the best refrigerator. Its almost been a year and no issues. It looks great too. My favorite features are the flex drawer which you can adjust the temp for different things (I use it for drinks) and the auto fill pitcher inside is awesome. Everyone who checks it out loves it.
by
Dec 28, 2020
Samsung Disappoints Loyal Customer
I purchased this refrigerator in November 2017 and it has been nothing but a headache with the ice maker. It is of poor design and simply just junk. We have to chisel out the ice every week to have ice. I have called Samsung but they do not care. Samsung does not stand behind their products even for a loyal Samsung customer who regularly buys this brand. We finally had to buy a counter top ice maker because the latest mishap was the ice maker literally caught fire just a few weeks ago. I have made several claims for the ice maker over the last 3 years with my supplemental insurance to repair because SAMSUNG will not cover any of it. I am going to call Samsung again about the fire and see how they respond, but at this point, I will NEVER buy anything Samsung again. On a side note, the repair man told me that he works on Samsung and LG appliance products all day every day. DO NOT BUY SAMSUNG UNLESS YOU WANT MIGRAINES AND A COMPANY THAT DOES NOT STAND BEHIND THEIR PRODUCTS!!
by
Dec 13, 2020
We really like this fridge. Lots of space. You won't...
We really like this fridge. Lots of space. You won't regret buying it.
by
Nov 15, 2020
Happy With Our New Samsung Refrigerator
We were reluctant to buy this refrigerator because of all of the negative reviews. After a lot of searching, we couldn't find another frig that we liked better, so decided to throw caution to the wind and give this one a try. We've had it 2 days now and so far, we're very happy with it. Everything is working just fine. It's a beauty in stainless steel and it looks great in our kitchen. We find it spacious, with many different shelving options. The sliding shelf makes it easy to store tall items. Some of the features we love are the flex drawer, water pitcher, the food showcase (it's nice to be able to open the small door and grab a drink without having to open the door completely), and the ability to connect it to the Samsung SmartThings App. Connecting the refrigerator to the App was an easy process. The App gives you the ability to control the frig/freezer temperatures from your phone. It also allows you to input the name and expiration dates of items you put in the frig. The App then lets you know when the expiration is reached. Great feature! Our only minor complaint was that the left side of the top shelf wouldn't fit into it's slot on the right shelf. We contacted Samsung and they are sending someone out to replace the shelf. Good service so far. I gave it 4 stars under Features because the water/ice dispenser does not have a light. I found that feature a plus on my old frig. This review was not collected as part of a promotion.
by
Nov 12, 2020
Nice unit but water pitcher leaks
purchased this back in september. really like all the options. ice maker working fine so far so we will keep fingers crossed. water pitcher started leaking while pouring after first month and we dealt with it. ordered replacement which showed up yesterday and it leaks right out of the box. tried to contact samsung through facebook today. initially no response for 20 minutes. then jon reached out to me. i explained the situation and the only response was to send another pitcher. when i said reading other reviews showed that was not a fix, i never heard back from him. he just left the conversation.
by
Customer review from Samsung USNov 6, 2020
GUESS WHAT????
[This review was collected as part of a promotion.] I purchased this refrigerator and to be honest not really sure I was making the right deciision. Well fast forward 4 months....it’s the best investment i have made. It’s so spacious, many different shelving units and the flexzone drawer is spectacular. The small but yet genius idea is the water pitcher inside....incredible!
by
Customer review from Samsung USOct 17, 2020
Product looks beautiful but installation was terrible
We bought the fridge almost a year ago and it looks beautiful. The ice maker is not great because it is difficult to control how much ice comes out, and the water filter needs replacing every 4-5 months or so. Each filter is like $40.
The one main complain is the installation process. Even a year later we continue to find pieces of plastic inside the fridge due to a mediocre and fast-paced installation procedure. We could tell the crew that came to our house were bothered that they had to do this for us.
It is a multifunctional fridge, that looks nice, but be aware that homedepot does not provide its usual top quality standard to the installation of appliances.
by
Oct 7, 2020
We love the idea of having a pitcher that gets...
We love the idea of having a pitcher that gets refilled with water every time. Genius!!
And you can infused the water with whatever you want. The overall functionality of it is great! I love the color, the size, everything!
by
Sep 3, 2020
Ice maker is horrible
We bought this fridge based on the sales person saying how good it was since we were stuck between 2 choices. Wish we went with the other. The ice maker keeps freezing over like water is just flowing and freezing everywhere. Looked on line this is a common issue. The fix is to put silicon between the ice maker unit and the fridge wall to seal up the area. Also other small issues with it.
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Response from Samsung CareSep 3, 2020
Happy you were able to find a solution for your dilemma. If you run into your issue again with the ice maker freezing over, you can take a look at these troubleshooting steps in the link. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Customer review from Samsung US
