Customer Reviews for Samsung 32 cu. ft. Mega Capacity 3-Door French Door Refrigerator with Dual Auto Ice Maker in Stainless Steel
32 cu. ft. Mega Capacity 3-Door French Door Refrigerator with Dual Auto Ice Maker in Stainless Steel
- America’s largest capacity refrigerator
- Get ice two ways – cubed or Ice Bites™
- Modern design with recessed drawer handle
Customer Reviews
Dec 20, 2023
by
Dec 13, 2023
Great counter depth refrigerator. Love the look and it has terrific capacity for our needs.
by
Dec 10, 2023
This is an amazing counter-depth fridge. I spent days looking over specs to replace our failing refrigerator, drooling over all the space that the full-depth appliances had. I had resigned myself to a smaller size, then found this at Home Depot. It was available for delivery within a week, and our whole family loves it! Love the french doors. Don't need a water dispenser. Love the two different kinds of ice. Would definitely buy again.
by
Dec 10, 2023
Stopped working after four weeks
The refrigerator stopped cooling after 4 weeks. We lost all of the food. I went through Samsung Care & a local service technician came 4 days later, briefly examined the refrigerator, needed to order "freon," and then send another technician to do the actual repair. Have not heard anything since then. The holiday season is here, we have lost hundreds of dollars in food, don't have a working refrigerator, and can't get an update on when a repair might occur. This is not a good look.
by
Response from SamsungDec 11, 2023
Hi there,
We value your sentiments about the fridge's cooling efficiency. Let's get this rectified immediately.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
I have shared the link below to get the diagnosis of the refrigerator's cooling performance. Kindly watch the instructional YouTube video and click on the hyperlinks, such as "Leveling the refrigerator" and "Recommended temperatures.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146620754, to help our team pull up your information.
Have a great day!
^Chrystel
We value your sentiments about the fridge's cooling efficiency. Let's get this rectified immediately.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
I have shared the link below to get the diagnosis of the refrigerator's cooling performance. Kindly watch the instructional YouTube video and click on the hyperlinks, such as "Leveling the refrigerator" and "Recommended temperatures.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146620754, to help our team pull up your information.
Have a great day!
^Chrystel
Dec 8, 2023
Samsung 32cu. ft Refrigerator
Fridge quit working within the first month. Working with Samsung warranty service has been a horrible experience. Website is not functional and personnel are difficult to understand.
by
Response from SamsungDec 8, 2023
Hi there,
I understand your disappointment with your overall experiences. Allow us to get you the help you need with your fridge.
We would love to speak to you directly to gather more information about your refrigerator and have it serviced on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146614036, to help our team pull up your information.
Have a great day!
^Chrystel
I understand your disappointment with your overall experiences. Allow us to get you the help you need with your fridge.
We would love to speak to you directly to gather more information about your refrigerator and have it serviced on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146614036, to help our team pull up your information.
Have a great day!
^Chrystel
Dec 6, 2023
Refrigerator is huge and works great. Unfortunately, all three doors were seriously dented and the delivery people just gestured (no English) to call customer service and take pictures. That hotline does not work on the weekends, so had to wait until Monday. We scheduled an in-home replacement within two weeks. Unfortunately, they had to cancel after the scheduled start time had already begun because they just figured out that they didn't have the parts. I am still waiting on another person to schedule the repair....
by
Dec 3, 2023
Definitely NOT counter depth. Yes, I measured and knew it would stick out. Nice fridge. Solid, beautiful and love two ice options. But definitely sticks out. A lot.
by
Dec 2, 2023
owned it for a month so far, and STILL can't get it to make ice!!
by
Response from SamsungDec 4, 2023
I know how frustrating it is when the ice maker doesn't function as it should be. Let's get this rectified, Timithy.
The link below will show you the steps to increase the effectiveness of the ice. For more details, please watch the recommended YouTube video and the embedded links included.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146595989, to help our team pull up your information.
Have a great day!
^Chrystel
The link below will show you the steps to increase the effectiveness of the ice. For more details, please watch the recommended YouTube video and the embedded links included.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146595989, to help our team pull up your information.
Have a great day!
^Chrystel
Dec 1, 2023
Love my refrigerator!
[This review was collected as part of a promotion.] I love so many things about this refrigerator where to begin ? How about how quickly it chills anything in the refrigerator and freezes anything in the freezer it’s incredible! Also I love the fingerprint resistant stainless steel my 4 year old loves to touch everything so this helps us out a ton! The storage in the fridge has a really good you can put tons of drinks or other items on the main shelves and put your gallon of milk on the side door which is so handy . You can you use the app to control the temperature which is very handy . The freezers setup and space could be improved upon and there is no light on the bottom freezer compartment but it’s not enough of a negative to make a huge difference overall I would highly recommend this refrigerator I really love it ! T
by
Customer review from The InsidersNov 30, 2023
This refrigerator is huge but fit in the same space as our old much smaller fridge. Seems well built, does not make much noise. We will see how long this one lasts. The frigidaria we had prior to this was junk and only lasted 5 years. Delivery and set-up was great.
by
Nov 29, 2023
Doesn't work, after being plugged in for 10 hours, went from 57 degrees to 70 degrees, This is my third fridge from Home depot since October 11 this one didn't even make it off the truck, October 26th this one sounded like a freight train running through the house and the middle shelf had no support, if the produce drawer wasn't closed the shelf sagged, November 14th, This one just doesn't work, the delivery guys plugged it in, temp gauge said 57 degrees for fridge 58 degrees for freezer, 10 hours later 70 degrees for fridge, and 70 degrees for freezer, The first 2 refrigerators were Kitchen Aid, the third one a Samsung, I am awaiting for another replacement for the Samsung, supposed to come tomorrow, Still have not received the refund on the Kitchen Aid. So I am out the price of 2 refrigerators and haven't had a refrigerator that works since October 11th. The people from Customer service have been very helpful, but I still don't have my refund.
by
Response from SamsungNov 30, 2023
Hi Evelyne,
We know how convenient to have a working refrigerator in our home and we are glad that you will be receiving your Samsung refrigerator replacement. We are here to assist you.
In case you need an update about the replacement, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584191, which will help our team pull up your information.
^Rainly
We know how convenient to have a working refrigerator in our home and we are glad that you will be receiving your Samsung refrigerator replacement. We are here to assist you.
In case you need an update about the replacement, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584191, which will help our team pull up your information.
^Rainly
Nov 29, 2023
The unit itself has been subpar. We are currently having Samsung come to work on it on 11/30/23. There appears to be a sensor issue with the doors and they continually beep for hours every few days.
by
Response from SamsungNov 30, 2023
Hi Stephen,
We understand how it feels to deal with an unusual noise coming from the refrigerator. Let us help you.
While waiting for your service appointment, we highly suggest checking the steps at the link below if your Samsung refrigerator has a beeping sound. Please watch the video and click the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584061, which will help our team pull up your information.
^Rainly
We understand how it feels to deal with an unusual noise coming from the refrigerator. Let us help you.
While waiting for your service appointment, we highly suggest checking the steps at the link below if your Samsung refrigerator has a beeping sound. Please watch the video and click the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584061, which will help our team pull up your information.
^Rainly
Nov 29, 2023
Lots of space. The slidable shelf for taller items is great!
by
Nov 29, 2023
by
Nov 29, 2023
by
Nov 29, 2023
We've only had this refrigerator in and running for about a week, but so far, I'm in love. Its HUGE!! So much space! I could easily fit my 25# turkey in there, all the veggies, pies, which I stacked using a rack, I had at least 8- 1/2 gallon mason jars of milk in there too! The temperature stays steady and constant. I like the warning if the door is open too long. As long as it last a good long time, I'll be super happy with this fridge. The stainless steel is beautiful and easy to clean. We haven't hooked up the ice maker yet and I have that turned off. And tons of room in the freezer too. Oh and the delivery guys were great. On time and put the fridge exactly where I wanted it. I'm so happy. Oh and I found out my son bought this same fridge for his "spare" at his house! He loves it too.
by
Nov 29, 2023
Purchased this Samsung Refrigerator to replace the one we had for over 8 years. (Same brand & style.) Love the clear bins & additional trays on the bottom side doors. The extra slide out tray in the center is handy as well. Samsung did really well with maximizing the inner space with this model. Having the double ice maker is a plus too! We are very pleased with our new refrigerator.
by
Nov 29, 2023
by
Nov 29, 2023
by
Nov 16, 2023
I do enjoy the refrigrator
by
Nov 16, 2023
Love this fridge, so much room..
by
Nov 15, 2023
Ran for 10 days and quit cooling.
by
Response from SamsungNov 16, 2023
Hi Michael,
We can just imagine what it's like to have a refrigerator that isn't cooling, considering it is one of the most utilized appliances in our home. We are here to help.
If the refrigerator is not cooling at all, kindly follow the instructions in the link I've included below. Please watch the video and click all the embedded words inside the article for more steps.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
We were hoping to speak with you directly about your unit to acquire further details.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146531165, which will help our team pull up your information.
^Rainly
We can just imagine what it's like to have a refrigerator that isn't cooling, considering it is one of the most utilized appliances in our home. We are here to help.
If the refrigerator is not cooling at all, kindly follow the instructions in the link I've included below. Please watch the video and click all the embedded words inside the article for more steps.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
We were hoping to speak with you directly about your unit to acquire further details.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146531165, which will help our team pull up your information.
^Rainly
Nov 15, 2023
by
Nov 10, 2023
Nicest fridge Ive ever owned. Love the lighting inside, everything at eye level, plenty of space, well thought out. Have had it a couple months, it's quiet and classy.
by
Nov 8, 2023
by
Nov 5, 2023
DO NOT BUY THIS
We were so excited! Loved the look! Had this for TWO WEEKS and it stopped working. Fridge and freezer do not cool and ice stopped working. It has been a NIGHTMARE. Home Depot will not return it. They have a 48 hour return policy. We paid $2K for a unit that has stopped working within TWO WEEKS.
by
Response from SamsungNov 6, 2023
Hi Lisa,
We are grateful that you find the refrigerator's design appealing, and we certainly understand how you feel given that the new refrigerator isn't cooling and no longer produces ice. Let us help.
If the freezer or refrigerator is not cooling at all, several troubleshooting procedures may be found at the link that I have provided below. Kindly watch the video and click on each of the article's embedded words.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please check the link I've provided below if the ice maker isn't working. By clicking the radio button, you can choose the nearest issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146492192, which will help our team pull up your information.
^Rainly
We are grateful that you find the refrigerator's design appealing, and we certainly understand how you feel given that the new refrigerator isn't cooling and no longer produces ice. Let us help.
If the freezer or refrigerator is not cooling at all, several troubleshooting procedures may be found at the link that I have provided below. Kindly watch the video and click on each of the article's embedded words.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please check the link I've provided below if the ice maker isn't working. By clicking the radio button, you can choose the nearest issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146492192, which will help our team pull up your information.
^Rainly
Nov 3, 2023
My Samsung Fridge
[This review was collected as part of a promotion.] I love my Samsung fridge and it's suited my families new house since our moving in this Summer of 2023. It's double doors and draw out freezer on the bottom gives us everything we need, and despite it not having a water dispenser, we feel it suits our kitchen flow. We supplement the lack of water dispenser with a filter that fits within the spacious door cabinetry on one of the double doors. It's a sleek and affordable addition to the family kitchen, and it doesn't compromise our space at all.
by
Customer review from The InsidersNov 2, 2023
This refrigerator is huge & I love it! It's the perfect size for my home bakery. One of the features that I like is the digital thermometer for both the refrigerator & freezer. It also has a feature that if the door is not completely closed, it will make a small ringing sound after a few minutes to let you know. I found that out when I had my hands full retrieving items from it and didn't shut the door completely. Even though I've only had this refrigerator for about 3 weeks, I'm very happy with it.
by
Oct 25, 2023
Bought it and within a couple of weeks the freezer doesn’t freeze, stopped making ice and Home Depot won’t do anything about it. Even though I haven’t even made my first payment I still have to deal with the manufacturer now which is taking forever. Now I have food loss.
by
Response from SamsungOct 26, 2023
Hello,
We know how frustrating it is when a refrigerator doesn't freeze and an ice maker not making ice. We're here to help.
If the freezer is not cooling, we have a troubleshooting guide. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all.
We have provided a link to help troubleshoot an ice maker not producing ice. The link includes additional resources to check the water and ice dispenser, steps for replacing the water filter, refrigerator error codes (if any), instructions for testing or resetting the ice maker, and a video to watch from start to finish.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
You may also refer to page 77 of the user manual for other solutions when the refrigerator temperature is warm and page 79 when the ice maker does not make ice.
https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf
We have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146451141) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how frustrating it is when a refrigerator doesn't freeze and an ice maker not making ice. We're here to help.
If the freezer is not cooling, we have a troubleshooting guide. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all.
We have provided a link to help troubleshoot an ice maker not producing ice. The link includes additional resources to check the water and ice dispenser, steps for replacing the water filter, refrigerator error codes (if any), instructions for testing or resetting the ice maker, and a video to watch from start to finish.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
You may also refer to page 77 of the user manual for other solutions when the refrigerator temperature is warm and page 79 when the ice maker does not make ice.
https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf
We have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146451141) to help our team pull up your information when you message us.
Thank you.
-Angelica
Oct 25, 2023
This fridge is a monolith but it's freakin' amazing! The LED lighting is perfect, the space is plenty, and the freezer is super convenient - it even came with a little scooper for the ice! The bluetooth feature is great, allowing me to change the temperature on demand from my phone as well as alerting me if I've left the door open. Super pleased with this fridge.
by
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Refrigerator Width (in.) | |||
|---|---|---|---|
35.75 in | 35.75 in | 35.75 in | 35.75 in |
Depth (Excluding Handles) (in.) | |||
33.875 in | 33.875 in | 34.375 in | 34.25 in |
Height to Top of Refrigerator (in.) | |||
68.875 in | 68.875 in | 69 in | 70 in |
Ice/Water Dispenser | |||
Ice Only | Both | Water Only | Beverage Center |
Installation Depth | |||
Standard Depth | Standard Depth | Standard Depth | Standard Depth |
