Customer Reviews for Samsung 33 in. W 17.5 cu. ft. French Door Refrigerator in Fingerprint Resistant Black Stainless and Counter Depth
- 33 in. width fits narrow spaces
- Twin Cooling System keeps food fresher longer
- LED lighting helps you quickly spot what you want
Customer Reviews
Aug 31, 2023
Thawed and Wrecked Food. Warranty is BS.
This fridge is a joke. Samsung's warranty to cover the crap product is a joke. Stopped working within 3 years, intermittently letting the freezer go to 58 degrees and wrecking food. Fridge stays more stable, but also intermittently stops working. Just like many of the Samsun products we've owned, this is cheaply built and poorly backed by a company that should stick to making crappy cell phones and great TV's.
by
Jul 20, 2023
Leaks
This refrigerator starts leaking water. Under
The fruit baskets
by
Response from Samsung CareJul 25, 2023
We realize this situation can be difficult if there's leaking water from the refrigerator, Mari. Let us help.
We have provided a link that contains comprehensive information on how to deal with refrigerator water leaks. We highly recommend watching the video in the resource from beginning to end, as it outlines preventive measures and solutions for stopping the leaks. Additionally, the guide provides instructions on how to level the refrigerator.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146059554) to help our team pull up your information when you message us.
Thank you.
-Angelica
Customer review from Samsung USMay 31, 2023
Avoid
Purchased this and had the seal and drain in the back replaced at 1 and 2 years respectively. It is still a constant battle with ice buildup in the back, frozen (and spoiled) produce etc on the bottom. still mold around the seals. Love our OTHER Samsung that we got a few years before this one. don't recommend.
by
Response from SEA CareMay 31, 2023
Hello there,
Let us help you love your fridge more.
Here are some links to review fixes for your refrigerator.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Please check for at least 2 inches of clearance from the back, side, and top of the fridge, as this is a common cause for cooling and freezing issues.
Please refer to this video on how to clean the door seal of your fridge. Watch it from 00:55 to 01:55 minutes:
https://www.youtube.com/watch?v=ZaguMbi4pzA
For fast resolution, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Customer review from Samsung USMar 26, 2023
Buyer beware
Worst Samsung product I've owned. It's not deep and has little height for the shelves. Plus it leaks water.
by
Response from SEA CareMar 27, 2023
Hi There,
Thank you for sharing this with us; we really appreciate it.
Refrigerator water leaks are often caused by loose connections or improper installation and can even simply result from residual ice shavings melting in the chute. Learn mroe formt ehse details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
You may watch this video about "How to prevent and stop water leaks from your refrigerator":
https://www.youtube.com/watch?v=uU6XADBosVo
To prevent potential leaks, see these guides about "How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Customer review from Samsung USMar 5, 2023
Horrible Fridge, avoid
We inherited this fridge with the purchase of our home. It has been a nightmare. Constant whirring noises. The entire back of the fridge frosts over. I've tried the defrost cycle many time and it does nothing. I will never buy this brand ever gain, I promise you that. The life span of a fridge should be at least 15 years. This Fridge is already dying. Pathetic.....
by
Response from SEA CareMar 6, 2023
Greetings,
We are here to help you.
A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Still, noises from your ice maker or compressor should never get so loud that it's interrupting conversation.
I have shared a Samsung link below about "Understand the noises coming from your Samsung refrigerator".
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Also, you can check the troubleshooting link below about frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung and have a great day!
^Rainly
Customer review from Samsung USMar 5, 2023
Don’t buy!
Awful refrigerator! It came include brand new with the home I bought and worked fine for the first year. After that came the issues. The drawers fill with water as well as underneath them. Have had to defrost 4 or 5 times in the last year because of the ice build up inside the drainage line. Freezer has an ice maker that the ice will melt and create a giant block of ice in the bucket. Ice constantly falls out the back of the bucket and then skids across the floor. I could go on and on. Will need to buy a new one soon for my sanity. Also don’t know if I could even sell or give this away to someone with all these known issues.
by
Response from SEA CareMar 7, 2023
Greetings,
We are happy to see your review.
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see water is at the bottom of the compartment, such as below the vegetable or crisper drawers. Leaks can occur outside of the refrigerator, or you can have an autofill water pitcher that is leaking as well.
I have shared a Samsung link below about water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You can also watch this video link: https://www.youtube.com/watch?v=uU6XADBosVo
Here's the link if the ice maker is making a giant block of ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung and have a great day!
^Rainly
Customer review from Samsung USMar 2, 2023
Horrible - maybe worth it if you don’t cook
We bought a house with this fridge and we absolutely hate it.
The model we have was purchased in 2017 and it is already broken. Ice forms at the bottom of the fridge and floods the vegetable drawers making the food rot faster. This happens every week.
Additionally the storage space is quite limited - it’s very hard for just the two of us to buy enough groceries for ourselves. Not to mention the ice maker in the freezer takes up a ludicrous amount of space and sometimes prevents you from closing the freezer which allows the food to thaw if you don’t notice (the fridge doesn’t alert you if you leave the freezer door open a smidge)
I also dislike that the front of the fridge is not magnetized, but I’ll admit that is probably personal preference.
Would not recommend.
by
Response from SEA CareMar 2, 2023
Hi there,
Sharing your experience with your Samsung appliance matters. Let's go ahead and take a further look into the refrigerator and how to get it back on track.
When condensation, moisture, or mold forms between the refrigerator doors or on top of the freezer door, this is caused by high humidity, energy saving by the refrigerator, or incorrect usage. Please check the links below for helpful tips.
Condensation, moisture, or mold between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You can use these tips to organize your fridge and keep your food fresh.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Lastly, Samsung has increased the amount of ferrous material in the stainless steel panels to make them magnetic per customer request. However, we need records on which models are magnetic and which are not. Best to visit your local retailer to check if a magnet will work on the sides.
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Customer review from Samsung USJan 2, 2023
Garbage - Do Not Buy - Poorly Designed - Fail
Do not but this fridge. It is complete garbage. This fridge has forever skewed my confidence in any Samsung product. I will not consider any other Samsung appliances in the future. Buyer beware. This fridge is poorly designed and a complete failure in execution. Stay away.
by
Response from SEA CareJan 3, 2023
Hello there.
Your insight is important to us. We would love to speak with you about your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Customer review from Samsung USDec 31, 2022
Do Not Buy, absolutely garbage
I have 5 Samsung appliances all brand new with the house and will never buy another Samsung appliances again. I had problems with this fridge from the beginning, water pools under the vegetable bins and the ice makers randomly stops working. I have tried many different things to correct each problem, nothing has worked.
by
Response from SEA CareJan 3, 2023
We are pleased to address your review, Vicki. Let us go ahead and check the possible cause of the leaks in the fridge.
Leaks can occur outside the refrigerator, or you can have an auto-fill water pitcher also leaking. Depending on where the leak is coming from, we will show you what steps to take to find the cause and keep it from happening again.
Leaking Ref / Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
A correctly "leveled" refrigerator is not level from front to back.
Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
How to prevent and stop water leaks from your refrigerator
https://www.youtube.com/watch?v=uU6XADBosVo&feature=emb_logo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Customer review from Samsung USDec 20, 2022
Never buy without warranty,
Bought floor sample. Never told no warranty.
Has had three repairs in four years.
No one will warranty repairs.
by
Response from SEA CareDec 21, 2022
Hello Lizzzie,
Thank you for your review. We would love to discuss your fridge to determine how we can best assist you.
We would like to know more details. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Customer review from Samsung USDec 3, 2022
DONT BUY
Here's that awful noise just after one year just like people said in the reviews. I can hear it all through my house. Very disappointing. I'm distraught after spending so much since I've had over 15 year old fridges that NEVER have sounded like this. I had bought a oven and have issue woth it also.
by
Response from SEA CareDec 6, 2022
We want to ensure that your refrigerator functions correctly. Let us help with the noise of your Samsung unit.
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
You may also refer to page 38 of the user manual for other solutions when you hear unusual sounds from your refrigerator.
https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Customer review from Samsung USOct 29, 2022
Absolute junk
this fridge is junk. the drawers fill up with water due to a known issue that many reviewers have had. i've seen some 5 start reviews talking about how roomy it. either they are paid or have had a dorm fridge all of their lives. i'm glad i didn't spend money on this and that it came with the house i bought. they had just bought it and put it in. after 3 months i'm dropping the cash for a new one. i wasn't surprised about this refrigerator being terrible. i have owned two other samsung appliances (a washer and dryer). they were terrible too. avoid buying it. you can get a better counter depth with more room for about the same money from other manufacturers.
by
Response from SEA CareOct 31, 2022
Hi Uberwolfe,
Thank you for sharing your review of the experience with your refrigerator.
Here is a link to "Water leaks in a Samsung refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
I also shared this link about "Tips for an organized Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00084845/
You may also refer to this video about "How to properly stock your Samsung refrigerator and adjust the shelves and bins": https://www.youtube.com/watch?v=pN8js9mZrXI
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Customer review from Samsung USJun 29, 2022
Great and reliable refrigerator
[This review was collected as part of a promotion.] I bought this 3 months ago and very nice and reliable refrigerator
by
Customer review from Samsung USJun 22, 2022
Don't waste a penny on this fridge
7 years in, countless hours wasted, hundreds of $$ of food in the trash.
at 3 years old, we realized we weren't crazy amd fridge really was making a ton of noise.
by year 4 the water was pooling. we did the defrost clip fix, defrosted the unit, let it rest, didn't touch it, hoped we fixed the problem. we didn't, it kept happening.
year 5 is when we started noticing that the we were throwing out a lot more food from spoilage - milk, meat, things growing mold after being in the fridge for 2 or 3 days.
at 6 years the panel on the back started frosting over every month. nearly 7 years in and we're having to take it apart every week.
don't even get me started on the rubber gasket "seals"
this fridge has been such a nightmare.
by
Response from Samsung CareJun 24, 2022
Hello MollyA,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator was making a ton of noise, water was pooling, molds were growing after being in the fridge for two to three days, and it has frosting issues. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the guide you may check to understand your Samsung refrigerator's noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
Below are the links containing information on what to do when your Samsung refrigerator leaks and how to prevent or stop it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
For mold and cooling issues, refer to the helpful link below for troubleshooting steps.
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144632222
Thank you, and stay safe!
-Angelica
Customer review from Samsung USApr 30, 2022
Nice looking
had techs out twice for coils freezing up. temperature then refrigerator temp go up to spoil food. don't buy samsung.
by
Response from Samsung CareMay 24, 2022
Hi Jerry,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144534587
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USApr 21, 2022
Fridge Replaced and Still failed
first fridge had a complete power failure. we lost power and their crappy circuit board had the fuse blow first power bump. nothing else in my house has ever failed from loss of power. they replaced it. the second one has that stupid leaking defroster like everyone else has where it freezes back up and ruins everything in the crisper. luckily my state forces them to maintain an implied warranty for 13 years due to 13 years being the useful life of a fridge. look up the nahb " study of life expectancy of home components. take them to small claims court and get your money!
by
Response from Customer CareApr 21, 2022
Hello,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your 18 cu. ft. Counter Depth French Door Refrigerator in White
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144427949
^Ross
Customer review from Samsung USMar 9, 2022
Didn't know I could hate a refrigerator
i had no idea i could ever hate a refrigerator. all is has to do is cool food and not leak, right?
samsung has changed my opinion. it is possible to hate an appliance.
to hate the fact that water regularly pools under the vegetable drawers, including the time it leaked out, and ruined my wood floors.
to hate that the ice from the ice maker routinely melts in its bucket and then refreezes, leaving a giant block of ice
to hate that ice cubes fall down the back of the freezer and fly out across the kitchen every time i open the freezer.
to hate the hundreds of dollars i've already spent trying to fix the water pooling under the drawers.
if you can possibly find another refrigerator that is the same size, do it. this one will make you angry every time you open it.
by
Response from samsungcareMar 15, 2022
I can see where you are coming from. I think anyone would have strong feelings toward their appliances if they were having problems. We value the feedback of all our customers and can sympathize with your issue. At this time, we can only recommend contacting a service center regarding this concern. Please follow the link below to locate the nearest service center. ^Pat
https://www.samsung.com/us/support/service/locations/
Customer review from Samsung USMar 6, 2022
finish is wearing off?
I love how easy it is to clean. ice maker is eh, lots of shredded ice pieces. worried about the finish wearing off, used only dishsoap and microfiber cloths. why is this happening?
by
Dec 13, 2021
Main board has failed twice
all my electronics and appliances are samsung. i love them, they are built like tanks except their refrigerators, those are very unreliable. the main board in my samsung refrigerator has gone out twice in 12 months.
by
Response from SamsungcareDec 15, 2021
I'm sorry to hear this about your refrigerator. Thank you for bringing this unfortunate experience to our attention. For better assistance, we would need to look further into this with some troubleshooting steps. Please contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143983633
Customer review from Samsung USNov 26, 2021
2nd time
purchase again! still crap! two ice makers in 2-years, samsung wont cover replacement cost because warranty expired 2-months ago! beautiful non functioning refrigerator!! no more samsung for me!
by
Response from samsungcareNov 26, 2021
I get where you are coming from. We want to see your concern with the ice maker resolve. If you have any questions for us or would like to contact us for any reason. Please use the information below to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143921225
Customer review from Samsung USSep 24, 2021
JUNK
should have paid attention to what everyone says about samsung refrigerators. 3 yrs old and water leaks into and below crispers. liner is cracked on both sides and unrepairable and out of warranty. many reviews for this model with same complaint. i guess samsung doesn't feel like it's worth addressing because you can still purchase this piece of junk.
by
Response from Samsung CareSep 24, 2021
I can see how this has been difficult for you. I'm sorry to hear you experienced water leaks and damages to the unit. To get more information on why this is unrepairable, please contact us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143732918
Customer review from Samsung USSep 2, 2021
Everyone in my house hates this refrigerator
do not buy. buy anything else!! the shelves do not adjust for the top or middle to be used for normal soze drinks. the ice maker drops ice behind the freezer and it is inaccessible to clean. freezer stopped working and had to be replaced. but the most annoying part is the doors do not close without force. force no fridge ahould need. samsung clearly knew this was an issue bc they put a bell on it that dings incessanty when the fridge is not closed all the way. everytime i have guests, they always have issues getting the door to shut. i hate it. this fridge is full of headaches for so many. i do not reccomend this brand. steer clear. their customer service is less than helpful.
by
Response from Samsung CareSep 3, 2021
Thank you for sharing this experience with us and explaining your discretion regarding the refrigerator. I can understand your frustration. If there is any way we can help; We will do so. If you are still experiencing problems with your unit. Service may be required to fix this. Please contact our Social team by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143668444
Customer review from Samsung USAug 18, 2021
Looks good and that's it
I think the first half year the refrigerator seen to work fine and than freezer frost, some times heavy frosting.
the technician came and changed the gliders for the freezer door and he said problem fixed and I hope it was fixed.
But still had frosting in freezer and he came again the Technician and was the same guy. He said nothing wrong with the unit. He said the only reason for the frosting was I wasn't closing the draw door good. I told him that the door was closed good because I always check that it is closed all the way. He didn't believe me. Samsung Technician's not very good. My warranty ends 8/19/2021 and today is 8/18/2021
by
Response from SamsungAug 18, 2021
Hello, we are sorry to hear that your experience has been less than ideal. You are a valued member of the Samsung family and your experience matters to me. Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. We would like to have the opportunity to speak with you regarding this matter. For further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143614561) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Aug 7, 2021
Design flaws
This refrigerator has had continuous issues with ice and water in the bottom of the upper section and water in the crispers. Freezer thaws for no apparent reason. Upon checking, I see that there are thousands of people having this problem due to the design. There is also a class action suit as the design flaws are not being addressed. I have just lived with the issues as it was purchased in October of 2018. I finally broke down and ordered a new fridge. Since I am retired, coming up with the money is not easy.
by
Jul 20, 2021
The look
it fit so well in my small apartment kitchen. i love having the freezer at the bottom. it has plenty of space for all my groceries that need refrigeration. it is beautiful and i’m very happy i purchase it.
by
Customer review from Samsung USJul 20, 2021
Samsung appliances are junk!!!
samsung really sucks and they continue to make defective units since 2006.
my refrigerator always freezes up and temp will rise, ruining all my food. happens once a month. ice maker doesn't work either
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Response from Samsung CareJul 21, 2021
I know it must be frustrating dealing with your ice maker freezing up. We don't want any of our customers to feel like they have a defective unit. To address your concern with the ice maker. Try taking a look at the link below for guidance. Thank you for your feedback. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Customer review from Samsung USJul 2, 2021
After only a few months the freezer malfunctioned...
After only a few months the freezer malfunctioned
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Response from SamsungJul 5, 2021
Hello MICHELLE, we understand your frustrations and we are here to assist you with getting the best performance out of your appliance. We would like to inquire further about your review with you. For further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143490961) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena
Jun 28, 2021
Freezer is a joke. Constant breaking!
Freezer is a joke. Constant breaking!
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Response from SamsungJun 28, 2021
Hello Mercy, we are sorry to learn of the concern you expressed regarding your appliance. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143471390) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Jun 25, 2021
i really liked this fridge
received it after backorder and really liked it after a few months i noticed a hairline crack inside the plastic wall. samsung replaced it, but model was discontinued. all went well, i got a different model and like it.
samsung stood behind their good reputation
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Response from Samsung CareApr 20, 2022
Hi tarsa,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the crack inside your refrigerator's plastic wall. We are happy to hear that this was replaced. Don't worry will surely notate your feedback about this matter for a better product and service in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144422631
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USJun 15, 2021
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