Customer Reviews for Samsung 28 cu. ft. 4-Door French Door Smart Refrigerator in Fingerprint Resistant Black Stainless Steel, Standard Depth
- Stand ard depth offers more space in more ways to stay organized.
- FlexZone™ storage drawer with four temperature settings.
- Wi-Fi and Bixby Enabled: Control and monitor your fridge remote.
Customer Reviews
Jan 20, 2024
Great features and looks
[This review was collected as part of a promotion.] Bought about a month ago and so happy we upgraded to this refrigerator. It’s deeper than the old one, but sits perfectly in the same spot. And it fits a ton more than our old side-by-side. Black stainless looks beautiful too. The controls are easy to get to and use, so you can easily change how you want to use the middle drawer, for instance. This was a great purchase.
by
Customer review from Samsung USDec 14, 2023
Shelves
While the fridge functions well, taking out the shelves for cleaning is extremely challenging. Switching from our previous fridge to the 4-door Samsung fridge post-remodeling was a regrettable decision. In addition to terrible shelves arrangements, removing them requires screwdrivers and considerable strength. Moreover, replacing the water filter poses its own set of difficulties. Overall, I strongly advise against purchasing this model.
by
Response from SamsungDec 20, 2023
Hi SherriS,
We understand how challenging it was for you to arrange your refrigerator shelves. We've got what you need to help you.
Please see the video link below for simple steps to removing and rearranging your refrigerator shelves. Instruction begins at 0:24-0:46. You can also watch the full video to learn how to arrange the rest of the fridge.
How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US
https://www.youtube.com/watch?v=pN8js9mZrXI
Should you have questions or need help in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose? recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146654006) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how challenging it was for you to arrange your refrigerator shelves. We've got what you need to help you.
Please see the video link below for simple steps to removing and rearranging your refrigerator shelves. Instruction begins at 0:24-0:46. You can also watch the full video to learn how to arrange the rest of the fridge.
How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US
https://www.youtube.com/watch?v=pN8js9mZrXI
Should you have questions or need help in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose? recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146654006) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Nov 11, 2023
The paint will chip
Don’t waist your hard earned money on this refrigerator. The ice maker will get clogged and moldy it will work on and off. The stainless steal finish will start to chip. Samsung will not be responsible for the defective product after the one year warranty and if you buy the extended warranty like we bought the warranty doesn’t cover cosmetic problems. We don’t recommend this refrigerator.
by
Response from SamsungNov 16, 2023
Hi there,
We certainly know how disappointing this experience might be. We will provide you with all the help you need.
We recommend checking the resources below for the things you need to check when the icemaker is clogged.
Ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
We can check the video from 2:04 to 2:32 on how to clean the exterior of the fridge.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146528117), and it will help our team pull up your information.
^Rodel
We certainly know how disappointing this experience might be. We will provide you with all the help you need.
We recommend checking the resources below for the things you need to check when the icemaker is clogged.
Ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
We can check the video from 2:04 to 2:32 on how to clean the exterior of the fridge.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146528117), and it will help our team pull up your information.
^Rodel
Oct 14, 2023
Do not buy
Ice maker freezes over and constantly needs to be defrosted monthly. Ice is always slushy. Both fridge and freezer evaporators constantly freeze up due to poor design and need to be defrosted bi-weekly. Temps are inconsistent and a health risk. I will not be buying a samsung appliance anytime soon.
by
Response from SamsungOct 16, 2023
Hello,
We know how frustrating it is to experience all this with your refrigerator. We're here to assist.
Below is a link with information on what to do when the ice maker freezes over. Browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link detailing what causes the slushy ice. Browse the resource until the "Slushy or frosty ice." In this section, there is another resource you can check about the frost in the refrigerator or freezer.
Ice maker makes small, cloudy, dirty, or clumped ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
We have also provided another resource to help in correcting the refrigerator temperature. Select the bullet point that is similar to the experience you're having with the unit. We recommend checking the attached hyperlinks for more helpful tips.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146413412) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how frustrating it is to experience all this with your refrigerator. We're here to assist.
Below is a link with information on what to do when the ice maker freezes over. Browse the guide until the latter part.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link detailing what causes the slushy ice. Browse the resource until the "Slushy or frosty ice." In this section, there is another resource you can check about the frost in the refrigerator or freezer.
Ice maker makes small, cloudy, dirty, or clumped ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
We have also provided another resource to help in correcting the refrigerator temperature. Select the bullet point that is similar to the experience you're having with the unit. We recommend checking the attached hyperlinks for more helpful tips.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146413412) to help our team pull up your information when you message us.
Thank you.
-Angelica
Aug 23, 2023
The fridge is fine and the freezer is great. We enjoy the water/ice dispenser. The middle drawer is perfect for eggs, bacon, lunch meat and such.
by
Aug 23, 2023
Great Fridge
[This review was collected as part of a promotion.] very pleased! very spacious and looks great. we got the black stainless and its very nice
by
Customer review from Samsung USJul 1, 2023
Excellent design
[This review was collected as part of a promotion.] We have only had our refrigerator for 2 weeks but couldn't be happier with our purchase. Love the deli drawer!
by
Customer review from Samsung USJun 20, 2023
My 4 year old Samsung is out for garbage pickup
Ice maker never worked. Samsung sent repair people who could not fix it and after 3 years without ice l going out of defective and Samsung knows and won't do anything about it. So tonight l throw it away. $3200 plus over $1500 in repairs. Just about everything expensive broke. 3 things are broken now.
I also have a 4 year Samsung washer that only works on 1 cycle 5 are broken. Waste Disposal
Will take it next week.
RUN if you are tempted to buy anything SAMSUNG. Horrible never again!!!!
by
Response from SamsungJun 21, 2023
Hi there,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Apr 17, 2023
Junk!
I bought a house last year April. Re did the entire house, appliances, floors, cabinets, bathrooms etc. A year to the day later i wake up at 230am to find my house flooded!!
The bladder apparently broke and water running all night. I had waterfalls coming out of the middle drawer and freezer. My floors had to be ripped up, in the kitchen, dining,living room, bathroom mater closet, laundry room and hall way. Some water in the garage also. This is a nightmare!!!!
by
Response from SamsungApr 17, 2023
We want to ensure that your refrigerator is used to its fullest, MelQ. Depending on where the leak comes from, we will show you what steps to take to find the cause and keep it from happening again.
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Please check these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check these links for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145677417) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Please check these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check these links for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145677417) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Apr 11, 2023
Bad experience
A bundle set was purchased recently from Home Depot, as soon as the refrigerator was turned on, the water filter was leaking. We called Home Depot before 48hour and they sent a person to verify the malfunction, after that they did not replace the refrigerator, they gave us the Samsung company number, and the refrigerator was not replaced,now the refrigerator makes sounds.there was no response.the gas has a damage in front screen due to cooking steam.both Samsung and Home Depot did not respond
by
Response from SamsungApr 12, 2023
We know how important it is to know what noise your refrigerator makes and why it leaks, Ranim. Let us go ahead and provide you with possible fixes.
A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Please check these links for details.
Understand the noises coming from your Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why | Samsung US https://www.youtube.com/watch?v=cain2xjBCQE
Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again. Please check these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
Replacing your water filter is simple and should only take a few minutes. If you're unsure about whether you need to replace the filter, check the indicator light on your fridge. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145662019) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Please check these links for details.
Understand the noises coming from your Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why | Samsung US https://www.youtube.com/watch?v=cain2xjBCQE
Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again. Please check these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
Replacing your water filter is simple and should only take a few minutes. If you're unsure about whether you need to replace the filter, check the indicator light on your fridge. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145662019) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Apr 1, 2023
Water Dispenser Leaks
After delivery and installation we noticed the water dispenser drips after use. We went through the troubleshooting guide and then to you tube only to find this is an ongoing problem with Samsung. STAY AWAY from Samsung. Apparently this has been ongoing for years and they have done NOTHING TO REMEDY! Don’t believe me Google it for yourself. Plenty of video out there. I should have researched before I bought.
by
Response from SamsungApr 4, 2023
We all know a working water dispenser is needed to enjoy a glass of water, Jerry. Let's go ahead and check what caused the leak.
When it comes to your water dispenser, you'll want to make sure everything is in working order; otherwise, it may not dispense properly. Please check these links for details.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Fixing the water dispenser on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=SAPSe5mynlc
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again. Please check this link for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check these links for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145634814) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
When it comes to your water dispenser, you'll want to make sure everything is in working order; otherwise, it may not dispense properly. Please check these links for details.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Fixing the water dispenser on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=SAPSe5mynlc
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again. Please check this link for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check these links for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145634814) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Feb 15, 2023
Worst Ice Maker Ever
The ice maker generates about 8 ice cubes every 12 hours. The ice maker doesn’t have sufficient insulation to keep the ice area cold causing the ice to melt and jam frequently. Once a week it freezes. The fridge space is smaller than expected. The he only positive is the middle drawer convenience for drinks. Items in the bottom freezer fall out and behind the bins causing other problems. The door handles fall off frequently.
by
Response from SamsungFeb 17, 2023
We aim to have this resolved, Rudy. Let's examine some possible remedies to get your fridge working to its fullest and become space-efficient!
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
You may visit this link about "Cooling issues with Samsung refrigerator or freezer:"
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
This video is about "What to do if your refrigerator is not cooling properly:"
https://www.youtube.com/watch?v=ogwmuhLH4G4
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
To attach the door handles properly, please visit the user manual on pages 32-34 for instructions:
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145465743, to help our team pull up your information.
Have a great day!
^Chrystel
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
You may visit this link about "Cooling issues with Samsung refrigerator or freezer:"
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
This video is about "What to do if your refrigerator is not cooling properly:"
https://www.youtube.com/watch?v=ogwmuhLH4G4
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
To attach the door handles properly, please visit the user manual on pages 32-34 for instructions:
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145465743, to help our team pull up your information.
Have a great day!
^Chrystel
Jan 20, 2023
Best best refrigerator
[This review was collected as part of a promotion.] Excellent refrigerator my whole family loved . I’m recommending this product is all you need really good
by
Customer review from Samsung USJan 2, 2023
Temperature doesn’t work
Don’t buy this refrigerator. I bought this refri November 3 2022 and noticed that it wasn’t cooling the first day.Thought it was just because it was new and it was going to get better. Food was getting spoiled. I try to adjust the temperature as the guidelines indicate to do but it doesn’t work. The temperature doesn’t change. It’s set to 37 and doesn’t change. Buttons don’t work. It’s been 1 month and I regret buying this refri. Doesn’t keep my food cool.
by
Response from SamsungJan 5, 2023
We understand that having the right temperature in your refrigerator can keep our food fresh and safe, Max1.
You can check the model's user manual link below on pages 36-43 to check the control panel and how it operates, and page 71 for the troubleshooting guide.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
I have shared a Samsung link and video links about temperature issues.
Samsung refrigerator is not cooling enough.
https://www.youtube.com/watch?v=FiAGtKdGHPA
What to do if your refrigerator is not cooling.
https://www.youtube.com/watch?v=ogwmuhLH4G4
The refrigerator, freezer, or flexZone is not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145314675, which will help our team pull up your information.
^Rainly
You can check the model's user manual link below on pages 36-43 to check the control panel and how it operates, and page 71 for the troubleshooting guide.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
I have shared a Samsung link and video links about temperature issues.
Samsung refrigerator is not cooling enough.
https://www.youtube.com/watch?v=FiAGtKdGHPA
What to do if your refrigerator is not cooling.
https://www.youtube.com/watch?v=ogwmuhLH4G4
The refrigerator, freezer, or flexZone is not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145314675, which will help our team pull up your information.
^Rainly
Dec 15, 2022
Junk
I'm a contractor and I bought this 18 months ago the freezer stopped working a little over a year old. Can not get anyone to work on them. And the company tells you to figure it out on your own, even when they come with a 5 year cooling warranty. None of my clients will ever buy Samsung again
by
Response from SamsungDec 19, 2022
Hello,
We understand that a working freezer is one of the essential parts of the refrigerator. Let us help with what occurs in your appliance.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. We recommend checking the link to troubleshoot.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may also check page 71 of the user manual for other solutions when the refrigerator/freezer temperature is warm.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145260604) to help our team pull up your information when you message us.
Thank you!
-Angelica
We understand that a working freezer is one of the essential parts of the refrigerator. Let us help with what occurs in your appliance.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. We recommend checking the link to troubleshoot.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may also check page 71 of the user manual for other solutions when the refrigerator/freezer temperature is warm.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145260604) to help our team pull up your information when you message us.
Thank you!
-Angelica
Nov 30, 2022
Awesome
Freezer has so much room and the refrigerator has sliding shelves that make things mucheasier to store.
by
Nov 9, 2022
Best Fridge I have ever purchased!
I love this refrigerator! I love the ability to change the format inside to fit my families needs. I use containers inside to hold snacks and drinks.
by
Jul 28, 2022
Known defects
fridges do not keep food at safe temperatures and needs to be defrosted every 4-8 weeks. Known defect back in 2015, and yet continue to sell these defective products with the same defect. it is not a warranty issue, it is a defect.
by
Response from SamsungAug 17, 2022
Hello there,
Thank you for your feedback regarding your Samsung Refrigerator.
We at Samsung always strive to innovate our product line and provide the best possible customer experience.
Please feel free to reach out to us with any further questions regarding your Samsung products
Please feel free to reach out to us with any further questions regarding your Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144810509
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for your feedback regarding your Samsung Refrigerator.
We at Samsung always strive to innovate our product line and provide the best possible customer experience.
Please feel free to reach out to us with any further questions regarding your Samsung products
Please feel free to reach out to us with any further questions regarding your Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144810509
Thank you for choosing Samsung. Have a great day.
^^Ross
Jun 19, 2022
Huge storage space
[This review was collected as part of a promotion.] I love everything about this refrigerator! My sodas fit perfectly in the drawer two cases worth. And in the door storage plenty of room for all of my condiments like mayo, pickles, jellies and the like. Which leaves a massive amount of space for foodstuffs. Plenty of adjustable shelves for everything else. Lots of freezer space as well. I keep my bread in the slide out tray and meats as well as heavier items like frozen vegetables or fruit in the drawer portion. I had a power outage for two days and it kept everything cold. All in all it’s a great product for the price.
by
Customer review from Samsung USMay 5, 2022
Defective
3 ice maker repairs still no working ice machine only 6 years old, now the digital fridge temp shows 34 degrees inside with a free standing temp gauge it reads 55 degrees, no one in my area will service Samsung, run away
by
Response from SamsungMay 23, 2022
Hello 2022,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
This is something we can improve with the steps provided in this link./
Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144528320
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
This is something we can improve with the steps provided in this link./
Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144528320
Thank you for choosing Samsung.
^Ross
Apr 27, 2022
DO NOT BUY
The ice maker freezes up and will no longer make ice. It’s pointless to thaw it out because it continually freezes up.
Additionally, the temperature display on the outside of the door does not match up to the temperature inside.
by
Response from SamsungApr 29, 2022
Hello Christine,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the ice maker as it's no longer making ice and continuously freezes up. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Samsung ice maker is not making any ice" and "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144454669.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the ice maker as it's no longer making ice and continuously freezes up. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Samsung ice maker is not making any ice" and "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144454669.
-Noraina
Mar 2, 2022
Recommend Appliance and delivery but would higher a professional to Install or self
Appliance is very spacious exactly what my wife wanted and looks great !
Had it delivered and installed after 2 days
I did however had to replace a broke fitting leaking behind fridge.
by
Jan 12, 2022
Spacious and beautiful!
Spacious and beautiful, synchronized with your phone and will let you k know if something is wrong; even if you left the door open. Only down side no clear instructions to clean bottom glass, but I found a video on YouTube and it did the trick, actually it was simple, but if you don’t know how… you may end up breaking parts.
by
Response from SamsungJan 13, 2022
Hello William Vanegas! Thank you for choosing Samsung! I am excited for you! I agree, your new refrigerator’s design is user-friendly, and has ample storage space. It is an excellent choice! ^Lena
Jan 2, 2022
Ice Maker and Water Filter
purchased 6-23-2021 the rf looks great and is workable. just don't over stack it. food has condensation and ice is frosted over. no water drip tray. love the separate pull out drawer too keep eggs and deli meats in. icemaker takes too long to dispense ice, forget trying crushed ice. ice comes out cloudy and size is small. i had a kenmore elite same design as samsung for 4 years and the compressor went out. ice was always clear and maker was designed in door and worked great. bought the extended warranty from best buy for this fridge and am sure i will be using it. gave it a 4 rating and yes to recommend. design and color are great, liquids stay cold, compressor is quiet, but little details and known items to have issues should be fixed before producing more.
by
Customer review from Samsung USDec 4, 2021
Cheap finish will look terrible in 24-36 months
i have this fridge for about 30 months now and it's a nice looking fridge and works well. however, the finish on the stainless steel is now peeling and the thickness of the steel seems thin. i am not sure why stainless steel would peel like the issue with the black stainless finish. also, the steel must be thin because it dents very easily. the fridge i replaced was 11 years old stainless frigidaire and never had issues with the finish.
by
Response from Customer CareApr 21, 2022
Hi KeithG,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the 28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer in Black Stainless Steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144427089
^Ross
Customer review from Samsung USNov 20, 2021
Worst refrigerator EVER
Please DO NOT BUY this junk. Find another model, save your money! It’s ice maker would make you want to pull all your hair out. This is how I defrost my ice maker, with a hair drier, otherwise we are left with massive blob of ice.
by
Response from SamsungNov 22, 2021
Hello Mamalu2, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143906941) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Nov 8, 2021
Do not buy
9mo old and they don’t stand on warranty that is one yr parts and labor.Our frig the plastic is cracking and the wheel on drawer is broke which that crack one drawer, they replaced the drawer but not wheel, oddly the other drawer too.
by
Response from SamsungNov 9, 2021
Hello Wendy, I know how frustrating it can be when results and expectations do not meet. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. We would like to have the opportunity to discuss this matter with you. Please reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143865776) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Oct 22, 2021
Stunning Fridge
10 days only and I feel I should write a review because if it fails after this date it would be repaired somehow under warranty. so This review is about the features. The fridge is spacious, lots of space top and bottom. the flex drawer is useful for Cheese, Ham, Wine, and anything needing 3 Celcius like fresh meat to cook next day. Ice maker, water dispenser works fine!. the installers very professional . Home depot had delivery issues and changed the date on the day before the original schedule. I called them because the new date was 12 days later and they corrected it to 4 days. so I would give them the benefit of unforeseen problems due to a big delivery like this one. I recommend you to measure and measure and be aware that doors can be removed to fit the main house entrance. I also installed the water supply by myself using amazon and home depot parts running the tube under the floor via basement. as you can see in the pictures I had to move the kitchen cabinets few inches. it's worth it and the price isn't too high. this one is a black model and even that our kitchen is all white , the new color makes kind of a complement or good contrast. home depot helped us cancelling the 22cu and re-ordering the 28cu as soon as I noticed the doors were renovable to get it into the house.
by
Response from Samsung Support TeamOct 25, 2021
Hi Jim, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. If you have any questions, please give us a call at 1-855-875-5667 or hd.canada@samsung.com. A member of our Customer Support team will be pleased to assist and answer all your questions. Thanks again.
Customer review from homedepot.caOct 18, 2021
lemon
Take note when no local repair companies will service samsung or LG refrigerators. ice maker persistently froze up, service tech recommended leaving open to defrost. Then the fridge compartment kept icing up not going into defrost. New parts were installed, no joy, same issues. Final nail in the coffin was estimated 3 weeks for repair tech to service same issues. Family of five without a refrigerator?
by
Response from SamsungOct 19, 2021
Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. We would like to inquire further about your review with you. For further assistance, please reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143802576) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Sep 26, 2021
Do Not Buy This Fridge
The ice bucket, where the ice is dumped, breaks into small pieces. I've kept all of the plastic pieces that end up in our drinking glasses. I've ended up almost swallowing some pieces. Samsung won't fix it. They have the worst customer service.
by
Compare Similar Items
Refrigerator Width (in.) | ||
|---|---|---|
35.75 in | 35.75 in | 35.75 in |
Depth (Excluding Handles) (in.) | ||
34 in | 33.75 in | 34.25 in |
Height to Top of Refrigerator (in.) | ||
68.87 in | 68.38 in | 70 in |
Ice/Water Dispenser | ||
Both | Both | Autofill Water Pitcher |
Installation Depth | ||
Standard Depth | Standard Depth | Standard Depth |
