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Customer Reviews for Schlage Century Aged Bronze Electronic Encode Smart WiFi Deadbolt with Alarm

Internet #312499115

Model #BE489WB CEN 716

Store SKU #1005150605

  • WiFi pairing with Schlage Home app, Alexa, and Google Assistant
  • NOT compatible with Apple Home Kit.
  • Control and Monitor your home anywhere with the Schlage Home app

Customer Reviews

  • 4.5
    out of 2,962 reviews
  • 73% recommend this product
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Showing 1-30 of 2,962 reviews
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  • Verified Purchase
Clear installation and network connection instructions.
by
  • Verified Purchase
It was very easy to install and set up (< 30 minutes). I like the user interface of the Schlage app and ease of adding/deleting/extending user codes remotely.
by
  • Verified Purchase
I’ve had the lock about 2 weeks. The lock was installed easily and very easy to program. The ability to lock and unlock the door through the app has been a huge help in ensuring the door is secure and open when I’m bringing in packages.
by
  • Verified Purchase
The finish was yellow in parts which happens, but the customer support has been abysmal, very slow to reply to emails.
by
Response from Schlage Customer CareApr 10, 2024
Hello, we're sorry to hear about the issues you are experiencing. Please call us directly at 888-805-9837 so we can help answer your questions and address your concerns. Thank you for being a Schlage Customer! Allegion_Schlage
  • Verified Purchase
The lock is really great, easy to install, easy to connect to Wifi, and easy to manage from the app.
by
  • Verified Purchase
The threads were bad needed to run a Tap into treads and this caused the fix the problem this caused scratchs on the finish.
by
Response from Schlage Customer CareApr 10, 2024
Hello, we're sorry for the inconvenience this has caused. Our team would like to assist you with your F51 keyed entry lock. Please call us at 888-805-9837 so we can help! Allegion_Schlage
  • Verified Purchase
by
  • Verified Purchase
Have had to replace 4 times in less than a year
We bought this lock in June 2023 and have had to replace it 4 times. When it works, it’s great but it has been incredibly unreliable and frustrating to use. We consistently find that it goes offline or no longer works, which leaves our garage unlocked and unprotected.
by
Response from Schlage Customer CareApr 8, 2024
Hello, We're sorry for your experience, please contact us at consumerschlage@allegion.com or 888-805-9837 so we may assist you. Allegion_Schlage
    Works well and easy to install but it was hard to change the basic passcode
    by
    • Verified Purchase
    Very easy physical install. Connected easily with my Wifi and Apple Home. Easy to control with Google home and Apple home. Had one minor issue during installation and Schlage customer support was outstanding.
    by
    • Verified Purchase
    by
    • Verified Purchase
    I am unable to connect this lock to the internet. I called Schlage they tried to help me, but that did not help either. The person at Schlage told me the lock is defective, they will maill me a replacement lock but I still have to pay somebody to instal the new lock. A very expenseve lock at the end.
    by
    Response from Schlage Customer CareApr 4, 2024
    Hello, We're sorry for your experience. Schlage locks are designed for easy-install. We offer video tutorials online via our website and YouTube. If we can assist you with this model please contact us at consumerschlage@allegion.com or 888-805-9837. Allegion_Schlage
    • Verified Purchase
    easy to install and use. NO MORE KEYs
    by
    • Verified Purchase
    Excellent product, great materials, easy to install the App work perfectly.Very happy I recomend it
    by
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    It was broke out of the box
    by
    • Verified Purchase
    Bought this for my rental property in Florida and I had it professionally installed. It was easy to setup and it gives me peace of mind knowing that my door is closed and I can open it at any time and also add personalized codes for Family and Friends or Tenants, when needed. I also liked that it doesn't require a plug-in hub.
    by
    • Verified Purchase
    1 found this review helpful
    No help for seniors and curt about not helping
    by
    Response from Schlage Customer CareApr 1, 2024
    We're sorry for the experience you are having and appreciate your feedback on this. If you have any specific questions or concerns regarding any difficulties you may have experienced with the Encode, we would be happy to assist! Just give us a call at 888-805-9837. Thank you for being a Schlage Customer! Allegion_Schlage
    • Verified Purchase
    we’ve purchased and used several of these locks. Very easy to install, even better usefulness with the app.
    by
    • Verified Purchase
    One of the best smart locks on the market. I use it with Apple Home Kit and I unlock just by tapping my iPhone.
    by
    • Verified Purchase
    by
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    by
    • Verified Purchase
    Perfect for short term rentals!
    by
    • Verified Purchase
    Showing 1-30 of 2,962 reviews

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    Features

    Adjustable Backset, Alarm, Automatic Relocking, Backlit, Easy Installation, Indicator Light(s), Low Battery Indicator Light, Rekeyable

    Adjustable Backset, Alarm, Automatic Relocking, Backlit, Delay Timer, Easy Installation, Indicator Light(s), LED Backlight, Low Battery Indicator Light, Rekeyable

    Adjustable Backset, Automatic Relocking, Backlit, Concealed Screws, Delay Timer, Easy Installation, Hub Included, Indicator Light(s), LED Backlight, Rekeyable, Voice Assistant

    Adjustable Backset, Backlit, Easy Installation, Low Battery Indicator Light

    Lock Type

    Deadbolt

    Deadbolt

    Deadbolt

    Deadbolt

    Security/ANSI Grade

    ANSI Grade 1 (Best)

    ANSI Grade 1 (Best)

    N/A

    ANSI Grade 1 (Best)

    Deadbolt Type

    Single Cylinder Deadbolt

    Single Cylinder Deadbolt

    Single Cylinder Deadbolt

    Single Cylinder Deadbolt

    Smart Technology

    Bluetooth, Keypad, WiFi

    Bluetooth, Keypad, WiFi

    Bluetooth, Fingerprint, Keypad, WiFi

    Bluetooth, Keypad, WiFi