We’re sorry to hear of your less than satisfactory experience with our product and hope you will accept our sincerest apologies. We take pride in our great products and customer satisfaction is our highest priority. The unit has a cord wrap around the top handle and the bottom side to safely store the cables.
We would like to speak with you to further discuss the problem. Please give us a call at 224-612-7284 at a suitable time so we can get this sorted out and make things right.