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Customer Reviews for Snow Joe 18 in. 48-Volt Cordless Electric Snow Blower Kit with 2 x 4.0 Ah Batteries + Charger

Internet #311337156

Model #24V-X2-SB18

Store SKU #1004723059

  • Battery compatible with all 24-Volt Snow Joe and Sun Joe models
  • Equipped with a heavy-duty, rubber-tipped steel blade auger
  • 1200-Watt brushless motor clears up to 14-Tons of snow per charge

Customer Reviews

  • 3.5
    out of 307 reviews
  • 59% recommend this product
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Showing 1-30 of 307 reviews
Does an okay job. Throw distance is small and...
Does an okay job. Throw distance is small and leaves a good layer on the driveway and sidewalk you can chose to ignore or use a shovel after using the machine. Battery life seems good. This is two storms of 5 inches and then 4 inches in Colorado
by
Response from Snow Joe + Sun JoeDec 2, 2022
#GOWITHJOE SnowJoeSunJoe
  • Verified Purchase
1 found this review helpful
Easy to setup and use. Light weight but powerful. Clears...
Easy to setup and use. Light weight but powerful. Clears snow very well as advertised.
by
Response from Snow Joe + Sun JoeDec 2, 2022
#GOWITHJOE SnowJoeSunJoe
  • Verified Purchase
1 found this review helpful
by
  • Verified Purchase
Used or should I say tried to use once….it kept...
Used or should I say tried to use once….it kept shutting off when a little snow got in it! Very disappointed!
by
Response from Snow Joe + Sun JoeNov 25, 2022
Dear Valued Customer,

So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe SnowJoeSunJoe
  • Verified Purchase
1 found this review helpful
snowblower
I like the light weight and cordless, but it has yet snowed so i don't know how it really works.
by
Response from Snow Joe + Sun JoeNov 14, 2022
Dear Valued Customer,

Thank you for taking the time to provide feedback on this product. We appreciate you as a customer. If you have any other questions, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8 am to 8 pm EST, Saturday and Sunday from 8 am to 8 pm EST). You can also send us an email via our website on the Contact Us page. Thanks, Customer Service Team Snow Joe + Sun Joe SnowJoeSunJoe
  • Verified Purchase
  • Recommended
1 found this review helpful
Started well - didn't last very long
As long as the snow was fairly dry and less than 4" the unit did okay. I never expected it would compete with my much larger, two-fisted orange rig. But, like this thing could read, as soon as it was out of warranty it just stopped. I charge the batteries and hit the switch and the headlight flashes for a fraction of a second and...nothing. Very disappointing.
by
    Defective Battery
    I purchased this snowblower to clear our driveway while my husband used the tractor blade to clear the lane. It came with a defective battery that would not hold a charge. Four months later I still have no replacement and I am still shoveling. Don't waste your money
    by
      Works just fine
      Works just fine. Struggles a bit when there is a skiff of snow, since it has a hard time picking it up, but that’s what the shovel is for. With a few cm of snow, it works just fine. Throws a decent distance, not too far thus the neighbour won’t complain and keeps the stream controlled
      by
      • Verified Purchase
      • Recommended
      Snow Joe 48 volt electric,
      It does an OK job, but the batteries last for less than half an hour and it takes over two hours to recharge them.
      by
      • Verified Purchase
      1 found this review helpful
      Choose another blower
      I had to still use the shovel which defeats the reason that I purchased this. It doesn’t plow to the ground.
      by
      Response from Snow Joe + Sun JoeFeb 23, 2022
      Dear Jemario, So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%. Thanks Customer Service Team Snow Joe + Sun Joe SnowJoeSunJoe
      • Verified Purchase
      Good Snow blower yet bad battery life
      After using this snow blower for a few months through several snow storms i feel i can write a fair review The snow blower itself is light weight and does a fantastic job, it will eat through snow just as fast and throw snow just as far as my small gas blower. The problem is the battery life. I get maybe 15-20 minutes of battery life before the machine shuts down. 15-20 minutes isnt enough to clear my small driveway when there is more than a few inches of snow. If the batteries lasted longer this would get 5 stars, as is i will need to order another set of batteries to be able to clear my whole driveway without waiting two hours for the batteries to charge.
      by
        The motor was to weak to handle 6in of powdered...
        The motor was to weak to handle 6in of powdered snow. It does not hold a charge over 10-12 min instead of the 50-55 advertised
        by
        • Verified Purchase
        Very good with light snow....
        Very good with light snow.
        by
        • Verified Purchase
        I was disappointed in this snow blower. It had...
        I was disappointed in this snow blower. It had good reviews which is why I bought it. When I put it together a piece broke off of the battery compartment. Not a huge big deal but frustrating. The first time I used it was in a very small storm and it did ok but the second storm was about 8 inches of snow and the batteries would only stay charged for about 20 minutes. It definitely did not meet my expectations.
        by
        • Verified Purchase
        2 found this review helpful
        Does a great job of removing snow. Main drawback is...
        Does a great job of removing snow. Main drawback is that the batteries only last 30-35 minutes This is OK for snow up to 4 inches, but more snow or drifts, and you have to wait more than 2 hours to recharge the batteries.
        by
          2 found this review helpful
          One of my batteries do not stay charged so it...
          One of my batteries do not stay charged so it was default when I received it
          by
          Response from Snow Joe + Sun JoeFeb 11, 2022
          Dear Home Depot Customer,
          So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
          Thanks
          Customer Service Team
          Snow Joe + Sun Joe SnowJoeSunJoe
          • Verified Purchase
          Works great! It is perfect for women because it is...
          Works great! It is perfect for women because it is light and so easy to use and I don’t have to worry about gas! I would recommend for anyone especially woman and older folks!
          by
          • Verified Purchase
          2 found this review helpful
          We have not had any snow since I got it....
          We have not had any snow since I got it.
          by
          • Verified Purchase
          by
          • Verified Purchase
          1 found this review helpful
          After unboxing and setting up this unit I realized this...
          After unboxing and setting up this unit I realized this style of snow removal wasn't what I needed for my rural property at all. Way to much drifting of snow for this unit to really handle. This was a waste of my money and at age 73 should have done more research before purchasing it. Not even sure what and if any return options are for this purchase.
          by
          Response from Snow Joe + Sun JoeFeb 9, 2022
          Dear Home Depot Customer,

          So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
          Thanks
          Customer Service Team
          Snow Joe + Sun Joe SnowJoeSunJoe
          • Verified Purchase
          by
          • Verified Purchase
          Very disappointed after 3 passes it stalled out I had...
          Very disappointed after 3 passes it stalled out I had charged the battery for 48 hours and yet the battery jet drained within 20 minutes I have issued a return and bought a new snow blower
          by
          Response from Snow Joe + Sun JoeFeb 9, 2022
          Dear Tammy,

          So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
          Thanks
          Customer Service Team
          Snow Joe + Sun Joe SnowJoeSunJoe
          • Verified Purchase
          1 found this review helpful
          Never used it. I did not like the plastic material...
          Never used it. I did not like the plastic material that it was made out of. Very disappointed with that. Returning it to the store.
          by
          Response from Snow Joe + Sun JoeFeb 9, 2022
          Dear Meli,

          So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
          Thanks
          Customer Service Team
          Snow Joe + Sun Joe SnowJoeSunJoe
          • Verified Purchase
          1 found this review helpful
          by
          • Verified Purchase
          Very easy to assemble and easy to use....
          Very easy to assemble and easy to use.
          by
          • Verified Purchase
          You sent me the corded model and I need to...
          You sent me the corded model and I need to return it to you for a refund.
          by
          Response from Snow Joe + Sun JoeFeb 4, 2022
          Dear Warren,

          So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
          Thanks
          Customer Service Team
          Snow Joe + Sun Joe SnowJoeSunJoe
            Batteries doesn't last long
            Light and easy to assembly, work and clean well but the battery doesn't last long dies after 20 - 40 minutes i have a long driveway and i didn't finish with one charge I recomend buy an extra par of batteries
            by
              • Recommended
              2 found this review helpful
              Can not move any snow regardless of height or density....
              Can not move any snow regardless of height or density. Absolutely garbage.
              by
              Response from Snow Joe + Sun JoeFeb 4, 2022
              Dear John,

              So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
              Thanks
              Customer Service Team
              Snow Joe + Sun Joe SnowJoeSunJoe
                1 found this review helpful
                Was okay at first.
                Worked okay for the size and power of the blower. On the 3rd snowfall I must have hit an ice block or something that caused the auger to bend and vibrate violently, causing it to be unusable. Definitely would recommend something more heavy duty than this toy in the Midwest.
                by
                Response from Snow Joe + Sun JoeFeb 3, 2022
                Dear Tom,

                So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
                Thanks
                Customer Service Team
                Snow Joe + Sun Joe SnowJoeSunJoe
                  Unit feel strong and work right from the box after...
                  Unit feel strong and work right from the box after battery charge. Have not test it yet on snow. Note, unit look smaller than it looks in picture.
                  by
                    Showing 1-30 of 307 reviews

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