Response from SouthShoreCustomerServiceJun 26, 2021
Good morning, Thank you for taking the time to leave a review and please don't hesitate to reach out to us at 1-800-290-0465 if there is anything we can assist you with. Have a great day!
wasn't to sure at first if we would like it but it looks nice, it's comfortable and has a nice size storage and it is the perfect size for our tiny place. We are happy with it.
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Response from SouthShoreCustomerServiceApr 24, 2021
Thank you so much for this great review. We are glad to hear that you like our furniture :)
Junk. An appropriate price would be $500. The tolerances are way off and the pieces don’t fit tog...
Junk. An appropriate price would be $500. The tolerances are way off and the pieces don’t fit together. Cant even find a link to contact customer service.
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Response from SouthShoreCustomerServiceMar 27, 2021
Thank you very much for this review. We are deeply sorry for the inconvenience. If you want any assistance resolving this matter don't hesitate to contact us at services@southshorefurniture.com and we'll assist you the best we can :)
Feb 18, 2021
Very comfortable and easy to use sleeper as well
Very comfortable and easy to use sleeper as well
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Response from SouthShoreCustomerServiceFeb 20, 2021
Thank you so much for this great review. We are glad to hear that you like our furniture :)
This couch is beautiful and inexpensive, but super uncomfortable! The back and seat cushions are extremely hard. The sleeper function is great, but there is a large gap where the cushions meet so you have to use some type of topper to actually sleep on it. I definitely would not purchase this again. Spend the extra money and get something with squishy cushions!
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Response from SouthShoreCustomerServiceJan 16, 2021
Thank you very much for this review. We are deeply sorry for the inconvenience. If you want any assistance don't hesitate to contact us at services@southshorefurniture.com and we'll assist you the best we can :)
Recommended
Nov 26, 2020
This couch was just as expected. Good color for...
This couch was just as expected. Good color for a girl with 2 gray cats. I really like the way the couch opens to an oversized full type mattress that is great for when I have friends stay over. It was relatively easy to put together and my dad had it together in under 30 mins.
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Response from South Shore TeamNov 28, 2020
Thank you so much for this great review. We are glad to hear that everything went well for the assembly and that you like our sofa! :)
I returned the couch. It wasn’t very comfortable and wasn’t...
I returned the couch. It wasn’t very comfortable and wasn’t quite what I expected. The concept is great though.
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Response from South Shore TeamNov 13, 2020
Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Verified Purchase
Oct 23, 2020
Good couch overall. It is most comfortable when pulled out,...
Good couch overall. It is most comfortable when pulled out, since the cushions are a bit firm. The back should be a couple inches higher, because the back cushions are not attached and tend to lean over the edge of the back.
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Response from SouthShoreCustomerServiceOct 24, 2020
Thank you very much for this review. We are deeply sorry for the inconvenience. If you want any assistance don't hesitate to contact us at services@southshorefurniture.com and we'll assist you the best we can :)
Verified Purchase
Oct 7, 2020
Product was just as described! Comfortable and functional....
Product was just as described! Comfortable and functional.
The unit was very low quality very cheaply made and...
The unit was very low quality very cheaply made and the overall delivery experience to the store was terrible it got delivered in two different boxes which is probably normal but one arrive to the store and the other one only made it to the FedEx location I had to go to two different places to pick up the product all in all this experience was not good but the product definitely is low grade more like a commercial piece of property for a waiting room
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Response from SouthShoreCustomerServiceOct 10, 2020
Thank you for taking the time to leave this review. We are extremely sorry for the inconveniences and we surely understand your frustration. If you need any assistance you can surely contact us at services@southshorefurnitre.com and our team will be more than happy to assist you :)
It's easy to set up, and it provides nice space...
It's easy to set up, and it provides nice space to lie down on either direction. It had some slight scent from the material but thankfully it's gradually disappearing.
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Response from SouthShoreCustomerServiceSep 19, 2020
Hello, thank you for taking the time to leave this amazing 5 stars review! We are really happy to hear you are satisfied with your purchase. Have a wonderful day!
Quality is not what I expected. Cushions are thin. The...
Quality is not what I expected. Cushions are thin. The pull out section has a gap and is loose when you put it in the sleeper position.
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Response from SouthShoreCustomerServiceAug 26, 2020
Dear Benjamin, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Very comfortable. Easy to assemble! Sturdy, but uncomfortable to sit in between the creases.
Very comfortable. Easy to assemble! Sturdy, but uncomfortable to sit in between the creases.
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Verified Purchase
Recommended
Aug 20, 2020
The couch is perfect for our guest room. It's comfortable...
The couch is perfect for our guest room. It's comfortable and was easy to put together.
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Verified Purchase
Aug 18, 2020
Easily broken fabric...
Easily broken fabric
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Response from SouthShoreCustomerServiceAug 19, 2020
Dear AC, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
We have had ours for a couple of months and it is holding up well to 2 young boys (6
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Response from SouthShoreCustomerServiceJul 4, 2020
Hello, thank you for taking the time to leave this amazing 5 stars review and for choosing our company for your furniture needs! We are thrilled to hear that you enjoy your new South Shore sectional. :) Have a wonderful day!
Recommended
Jun 18, 2020
This couch is perfect for our loft space. We wanted...
This couch is perfect for our loft space. We wanted a small couch that could easily convert into a bed for our guest and this one was perfect!
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Response from SouthShoreCustomerServiceJun 19, 2020
Hello, thank you for taking the time to leave this amazing 5 stars review! We are thrilled to hear you like the final result :) Thank you for choosing South Shore!
Verified Purchase
Jun 10, 2020
I am very impressed. Easy to assembly ( I did...
I am very impressed. Easy to assembly ( I did it by myself), very good quality of fabric, nice color. Highly recommended.
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Response from SouthShoreCustomerServiceJun 14, 2020
Hi Sandy, thank you very much for taking the time to leave this amazing 5 stard review with such good comments. :) We are thrilled to hear that the assembly of your new sectional couch went well and that you enjoy the final product. Have a wondeful day!
Verified Purchase
May 31, 2020
I actually love this couch, especially for the price. It’s...
I actually love this couch, especially for the price. It’s perfect for our small apartment and looks great. It’s quite firm. My only complaints... 1)The back is low; even though the cushions go up higher they kind of bend over the back when my y’all husband sits upright. 2)It came with a defective piece but the manufacturer is replacing it free of charge. It’s inconvenient but still, great customer service.
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Response from SouthShoreCustomerServiceJun 6, 2020
Thank you so much for this great review. We are glad to hear that you like our furniture! We are sorry for the defective part and if you need anything else don't hesitate to reach back to us :)
We bought the lighter grey and it shows all the...
We bought the lighter grey and it shows all the dirt- I wish we would've gone with a darker color.The ottoman can be flimsy and occasionally the bed extension has trouble getting up.But overall we are very happy and love spending time on the couch watching movies.
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Response from SouthShoreCustomerServiceMay 17, 2020
Thank you very much for this great review. We are happy that you like your furniture. If you need anything don't heistate to let us know :)
Very nice couch..firm seating..pull out bed is comfortable to sleep on if necessary. Fabric is ea...
Very nice couch..firm seating..pull out bed is comfortable to sleep on if necessary. Fabric is easy to clean and the couch itself fit perfectly in our living room.
I researched couches for HOURS. I wanted an L shaped,...
I researched couches for HOURS. I wanted an L shaped, with storage under the chase, AND that it turned into a bed. AND that I could remove that piece for extra seats, for a very specific size (under 89in) and this couch hit all those needs! I was only concerned because reviews claimed it was firm. And honestly, I don't know who those people are but this couch is NOT firm. The chase and pull out is a bit, but the main 2 seats are PERFECT. I'm sure the chase firmness will go away in time. The only part that sucks is the gap when the pull out is out between that and the chase, but I understand why it's there. It wouldn't go back under so seamlessly if there wasn't a gap. Also, I found this couch on 4 different sites, but Home Depot had it for the cheapest.
This was the most adorable couch and the size was...
This was the most adorable couch and the size was perfect for our space. Sadly I had to return it because it was the most uncomfortable couch. The hardness and the low back did was very disappointing.
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Response from SouthShoreCustomerServiceMay 4, 2020
Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with the product. You may reach out to our Customer Service team so we may answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Verified Purchase
Apr 8, 2020
Have not used a whole lot yet! Seems to be...
Have not used a whole lot yet! Seems to be very good quality but the back of the couch is not as high as it should be to support back cushions! Hoping the back cushions hold up over time.
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Verified Purchase
Apr 1, 2020
Great couch, great customer service. Really enjoy its tweed material...
Great couch, great customer service. Really enjoy its tweed material and firm feel. It’s not too quality, but honestly it trades one that bit of quality for extreme flexibility. Totally worth it
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Response from SouthShoreCustomerServiceApr 4, 2020
Good morning, Thank you for taking the time to leave a review and please don't hesitate to reach out to us at 1-800-290-0465 if there is anything we can assist you with. Have a great day!