Customer Reviews for Sunbeam 13.1 in. Queen Polyester Mattress Pad

Thank you for contacting the Sunbeam® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam Non-Woven Heated Pad. Our products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!

Thank you for contacting the Sunbeam® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. We are sorry to hear that it's not working and with blinking controls. Our products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. To remedy this issue, please try the troubleshooting steps below. 1. Unplug the unit from the wall outlet and on the bedding itself. 2. Let it rest for 2-3 minutes. 3. Press and hold the on and off button for 10 seconds and plug it back in on the wall outlet while you are pressing the button. If that basic troubleshooting did not work please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!

Thank you for contacting the Sunbeam® brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. We are sorry to hear that it's not working and with blinking controls. Our products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. To remedy this issue, please try the troubleshooting steps below. 1. Unplug the unit from the wall outlet and on the bedding itself. 2. Let it rest for 2-3 minutes. 3. Press and hold the on and off button for 10 seconds and plug it back in on the wall outlet while you are pressing the button. If that basic troubleshooting did not work please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 5 years limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!

Thank you for contacting the Sunbeam® brand. We appreciate your time reaching out and giving us your honest feedback and experience about the Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. We are sorry to hear that your heated throw is not working properly. That is not the experience that we want you to have. We know how important the bedding product is with you since winter is just around the corner. No worries, we are here to help. If your bedding’s controllers are having issues or if your heated throw is not getting warm enough, it could be because the unit is not getting enough power or there’s an internal error found. A blanket, mattress pad or heated throw will not heat for the following reasons: 1. Bedding product is plugged into an extension cord and plugged into a direct wall outlet. 2. Bedding product wasn't plugged in properly. 3. The 10 hour auto-off activated (some models) 4. Temperature control was not turned to the highest setting and adjusted for personal comfort. 5. Dual control blanket controls are operating on the wrong sides. 6. Make sure control isn't in the off position. Also check if there's physical damage on its cord. If there's none, please try to perform the troubleshooting steps below in case your bedding is still turning on. 1. Turn the blanket control to the ""Off"" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes. 2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete. 3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time. 4. Turn control to “HI” and wait 5-7 minutes. If the steps above are not followed in order, the bedding product will not properly reset. If these measures won't work and the problem still persists, take note that our heated beddings have a 5 year limited warranty, if you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. https://www.sunbeam.com/support/contact-us Have a nice day!

Thank you for contacting Sunbeam®! We appreciate you bringing this to our attention and we are sorry that our Sunbeam® Sunbeam® Non-Woven Heated Mattress Pad isn't heating properly. We will make sure that our design and production team are made aware of your feedback. We believe that this concern is covered by the wonderful warranty that your product may have. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. We hope this helps!

Thank you for contacting Sunbeam®! We are sorry to hear that your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller keeps flashing. The flashing control is caused by the cord not tightly connected to the pad. Kindly make sure that the connection is not loose and not plugged into an extension wire to prevent the control from flashing.

We are sorry to hear that the heat level of our Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller does not satisfy you and the controller does not turn off. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a very positive one and please call us at 1-(800) 458-8407. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!

We sincerely apologize if you're having difficulties with your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. If the control on the heated product is removable, first unplug the unit from the wall, then disconnect and reconnect the cord from the product. Then replug it to the power source. If not successful, please fill out our customer service contact form accessed through this link: https://www.sunbeam.com/support/contact-us, and we will be in touch. We look forward assisting you.

We are sorry to hear that your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller stopped heating and that the reset did not work. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at sunbeamconsumercare@newellco.com. We look forward to assisting you!

We are sorry to hear that your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller won't heat up. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-892-7684. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!

We are sorry to hear that your Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller keeps blinking. There are several causes to a flashing control or a control displaying "FF, F1, or F2": 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. Product wasn't plugged in properly. To fix this problem, do the following to reset your product: 1. Unplug the power cord from the electrical connection. 2. Unplug the cord from the actual product itself (if your product has a detachable cord) 3. Re-plug the cord into the product. Make sure the connection is secure and complete.(if your product has a detachable cord) 4. Re-insert power cord back into a wall outlet. If these troubleshooting tips are not successful, please contact us back by calling 1-800-892-7684.

This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-892-7684. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!

Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. We will also take note of your comment about its comfort. Thanks for choosing Sunbeam!

Thank you for taking the time to share your review. We are truly sorry that the heated blanket that you received did not function as promised. Our Sunbeam products are made with the highest quality materials and we expect them to last. We recommend to please try these troubleshooting steps for your heated blanket: 1. Fold the heated blanket, heated mattress pad, or warming throw 3 times over. 2. Make sure the control cord is connected to the module and then plug the power cord into an outlet. 3. Turn on your heated product, then turn the control to the highest setting and wait for 5 to 7 minutes. 4. Put your hand between the folds and you should feel the blanket/ mattress pad/throw warming up. Caution: DO NOT continue the test for more than 7 minutes. DO NOT attempt to make any internal adjustments to this appliance. If you have tried all of the solutions above and the heated product still doesn't work, stop using it immediately, disconnect the power cord and please contact us through chat and/or email on this site or you can give us a call at 1-800-892-7684 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9 am-5 pm, EST. We look forward to assisting you.

That is definitely not the kind of experience that we want you to have. Our heated mattress pads were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-(800)-892-7684 or connect with us via Live Chat. For your convenience, we are available Monday-Friday 9:00 AM-6:00 PM, EST. We look forward to assisting you!

Thank you for leaving such a nice review. We are glad that you and your family love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!

Thank you for your feedback. We will make sure that our design and production team here at Sunbeam® are made aware of your feedback. If you need any assistance, please do not hesitate to contact our customer care team at 1-(800) 892-7684. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. Thank you for being part of Sunbeam®.

That is definitely not the kind of experience that we want you to have. Our heated mattress pads were made with the highest quality materials and we expect them to last. Here are some troubleshooting steps for this issue: 1. Unplug the power cord from the electrical connection. 2. Unplug the cord from the actual product itself. Let it unplugged for 5-10 minutes. 3. Re-plug the cord into the product. Make sure the connection is secure and complete. 4. Re-insert power cord back into a wall outlet. If these troubleshooting tips are not successful, please call our Consumer Care Department at 1-(800) 667-8623 or contact us via live chat on our website. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!

We apologize for the inconvenience the mattress pad has caused to you. Here at Sunbeam, we make our products with the highest quality materials and we expect them to last. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!

Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently.

Thank you for leaving such a nice review about our Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!

We thank you for purchasing our Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!

Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!

We thank you for purchasing our Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!

We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.

We are glad to hear that you recommend our Sunbeam® Non-Woven Heated Mattress Pad with Dial Controller. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!

Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Sunbeam!

Thank you for leaving such a nice review. We are glad that you loved our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. If there's anything we can do to assist you, please don't hesitate to contact us at 1-(800) 892-7684. We're here for you Monday-Friday, 9am-6pm EST. Have a great day!