This duster isn't worth it. After 3 months the button stopped working and the duster base flops around. The reason I purchased this duster was for the locking mechanism that holds it in the same position.
I've purchased 3 and eventually they all stop working.
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Response from Customer CareApr 1, 2024
We're sorry to hear this and want to assure you that we have many quality checks to ensure you get the best from your Swiffer Duster. We'd like to get more information to help, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 214-8734.
Customer review from swiffer.com
Apr 21, 2023
Used to be great! Now it's junk!
This extendable swiffer duster used to be awesome. I would last me at least a year without breaking. I have bought 4 in the past 2 months!!! That have all broken within 2 weeks of use in the exact same spot!!! I have to duct tape it together just to get through my day. I clean for a living and use your products as well as recommend them. I will now be looking for other products to use as yours have turned into junk. A 15.00 duster should not break within 2 weeks, 4 times in a row! Very disappointed in the decline of your product.
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Response from The Swiffer TeamApr 27, 2023
We are sorry you are having this experience again with your Swiffer Duster Heave Duty Extendable Handle, Kim. We take pride in our products and have them undergo various checks to ensure they're up to standard and also to ensure that you're receiving a quality product, so we are sorry this hasn't been the case with your recent purchases. We want to get you back to Swiffering away, so when you have a moment, please call us at (800) 214-8734 when you have a moment.
Customer review from swiffer.com
Oct 9, 2020
High reach duster!
This Duster is perfect to have for a living room! The extender is great to have for hard to reach places. It extends about 1 arms reach in length and perfect to get the top of my big screen TV and bookshelves! I dust every week so the disposable duster is a plus! Lightweight, easy to use & foldable. I recommend for any dusting jobs!
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Recommended
Aug 4, 2020
Great
Great
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Verified Purchase
Recommended
Oct 21, 2014
Swiffer Love
[This review was collected as part of a promotion.] Hi,
I live in an industrial-style loft (18 ft. ceilings) with my two cats. I have sheer panels that I use on my 12 ft. high windows as window treatments. Unfortunately, the cats are frequently sitting in the windows watching the world go by and depositing their sheddings. The ONLY way that I could possibly reach most of these panels is with the Swiffer Duster Extender (plus a ladder!). It's truly a life saver and I feel better knowing it is easy-to-use, safe and non-threatening to the cats. THANK YOU SWIFFER!
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Recommended
Customer review from swiffer.com
Apr 24, 2024
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Verified Purchase
Apr 17, 2024
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Verified Purchase
Mar 28, 2024
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Verified Purchase
Mar 27, 2024
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Verified Purchase
Mar 27, 2024
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Verified Purchase
Mar 22, 2024
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Verified Purchase
Mar 20, 2024
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Verified Purchase
Feb 29, 2024
Used to be better
You say this has been through a lot of tests. Did anyone try dusting under an appliance? When you pull it out, the duster remains. Plan on spending the next hour fishing it out.
As many have said, the old design was much better.
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Response from Customer CareMar 1, 2024
We're sorry to hear you've had this experience with our Heavy Duty dusters, as all of our products go through many checks to ensure they provide the best performance for you. To keep the duster as secure as possible on the handle, make sure to fully insert the prongs into the sleeves between the two fluffy layers of the duster. So we can learn more about this for our Quality Team, and provide assistance, please give us a call at 1-800-725-3296.
Customer review from swiffer.com
Feb 29, 2024
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Verified Purchase
Feb 28, 2024
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Verified Purchase
Feb 28, 2024
This is a great product. we use it all the time.
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Verified Purchase
Feb 4, 2024
Bad design.
Bad design the wand does not hold the duster on securely. It always falls off. The old style was MUC better than this style.
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Response from Customer CareFeb 5, 2024
Thank you for sharing your experience with our Swiffer Heavy Duty dusters. We want you to know our products are thoroughly check to ensure they help you clean with ease, so this is not something we'd expect to see. To get the most from your dusters, we recommend making sure the handle is fully secured inside the two sleeves between the fluffy layers. So we can learn more about this for our Quality Team, and provide assistance, please give us a call at 1-800-214-8734.
Customer review from swiffer.com
Jan 4, 2024
Works well for the purpose and price point
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Verified Purchase
Dec 27, 2023
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Verified Purchase
Dec 13, 2023
very good quality and service
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Verified Purchase
Nov 15, 2023
This thing is cheap and when you pull the duster from blinds or you are reaching across the duster part comes off.
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Verified Purchase
Nov 4, 2023
Have not used it yet but believe it will work just fine
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Verified Purchase
Oct 21, 2023
Need to make the swiffer easy to put on wand
I have been using Swiffer dusters for years and like them very much, especially the blue ones because that really trap dust and dog hair. However, you have just come out with the double sided ones and have eliminated the one sided and by far they are terrible. If you can get them on the wand you will be lucky. The change is really bad. Please bring the one sided ones back for easy application
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Response from Customer CareNov 15, 2023
We're sorry the Dusters aren't going on your Swiffer Dusters Heavy Duty 3 ft Super Extender easily, Lillee. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Make sure both handle prongs are inserted all the way into the sleeves of the duster. The Heavy Duty dusters have two sleeves between the fluffy layers. So we can help you get back to Swiffering away, please call us at (800) 214-8734 Monday through Friday, from 9 AM to 6 PM EST.
Customer review from swiffer.com
Oct 20, 2023
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Verified Purchase
Oct 20, 2023
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Verified Purchase
Oct 11, 2023
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Verified Purchase
Oct 4, 2023
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Verified Purchase
Oct 4, 2023
Could not figure out how to insert the dusters. Difficult to use