Customer Reviews for Swiffer Heavy-Duty Microfiber Duster Starter Kit, Handle Extends to 3 ft. 1-Handle with 12 Duster Refills

We’re here to help, Shirley! To get the most out of your Dusters, be sure to fully insert both prongs in the two sleeves between the fluffy layers. Please don’t hesitate to call us at (800) 214-8734 if you have any questions.

We expect our this product to make dusting a breeze and we're sorry you weren't impressed. Please give us a call at 855-236-3353 so we can learn more about your experience.

We're sorry you weren't able to attach your Swiffer Dusters & that they fell apart. The quality of our products is important to us. Give us a call at 1-800-214-8734 so we can help. We're open M-F from 9-6 ET & will be glad to assist you.

Thanks for trying the Swiffer 360 Duster Extender. Before attaching the duster to the handle, hold both ends of the duster & move your hands up and down quickly in a see-saw motion to fluff the duster as much as possible. The more fluffed the fibers, the better cleaning results you'll get. Call us at 1-800-214-8734 if you'd like to talk through questions. We're open M-F from 9-6 ET.

Thanks for trying Swiffer Dusters Extender. They extend up to 3 feet, and we hate to hear this isn't long enough to reach your ceiling fan. We'll be sure to share your feedback with the rest of our team.

Hi Boleyn, I’m sorry that you’re not able to reach the ceiling with your Swiffer Dusters. Here are a few tips to ensure that you're able to use the extended handle for over head reach. The rounded ends of the handle slide together and you should hear a click to ensure that they are secure, they will then be difficult to push together. If you pull on the upper section of the handle it will extend to the length you want, once the handle is fully extended 4 white buttons will show on one side and to shorten you would just press the bottom button and push down the upper handle. We don’t recommend taking them apart once together. The prongs should fit between the fluffy layers of the duster and held in place by the tab at the base of the handle’s prongs. Our Swiffer specialists would be happy to help and hear more about your purchase. Please give us a call at your convenience. (800) 214-8734. Tina, Swiffer Team

Hi Vickifa7, I’m sorry that your handle isn’t retracting or locking into place when not extended. With our quality process, that should have been caught before leaving the plant. It helps to know that when you put the handle on, put the rounded pieces together, and push firmly until you hear a click. Once you hear the click, the handle shouldn’t pull apart. Once the handle is fully extended, there should be four white buttons on the side that you can push when you need to shorten. We stand behind our products and would like to hear more about this, please give us a call at your convenience (800) 214-8734. Don't forget to have your swiffer with you when you call. We're looking forward to hearing from you. Tina, Swiffer Team

I am sorry to hear that the duster comes off while you're using it. We wouldn't expect that and neither should you. How frustrating! Have you already checked to make sure both prongs on the handle are inserted all the way down in the sleeves on the cloth? The 360˚ Dusters have two sleeves between the fluffy layers and the cloth is held in place by the tab at the base of the handle. It's important to use Swiffer refills for your Swiffer handle. I hope this helps. If you have checked and are already doing all of the above, please let us know. Thanks!

We are sorry to hear about what happened. You should be able to expect that every duster would stay on as well as the first one. Please know that we stand behind all of our products 100% and we would love to help you. Please give us a ring at 1-855-236-3353, M-F, 9 a.m. to 6 p.m. EST so we can take care of you properly! Thanks.

Oh no! We're sorry to hear that the dust was pushed around. I can guarantee you that what you are experiencing is not typical. Actually, trapping the dust is what we do best! The good news is that usually when this is happening, it is because the fibers are not fluffed up enough. Before you use the duster, fluff the fibers by holding both ends of the Duster and moving your hands up and down quickly in a "see-saw" motion. Build up speed until all the fiber fingers are fluffed. Pulling at the fibers may also help to fluff them. The more fluffed the fibers, the better cleaning results you'll get. I hope this helps. Let us know if this helps. ty!

Oh no! Sorry to hear that even with the Swiffer Extender that you can't reach the ceiling fan. As someone that is 5'2", I can sympathize with some of these tasks. Do you mind if I ask how high your fan is or the ceilings? Thanks!

We are very sorry, Jackie. It was not our intention to be misleading and I will definitely share your comments with the appropriate area of the team. The special limited time packaging is to help celebrate the upcoming movie, which we're all very excited about. To add to the fun, for a limited time only, you can get $2 off a Swiffer Minions Dusters Starter Kit at swiffer.com Dominate dusting....and then the world! We hope you'll check it out.